Year Up Apprenticeship Program

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Year Up Apprenticeship Program

• empowering urban talent to reach their potential

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Year Up at a Glance
Founded in 2000 An intensive one-year program
that provides technical and professional skills,
paid corporate apprenticeships and college
credit A program based upon high support and high
expectation We serve urban, low-income 18-24 year
old high school graduates/GEDs Current sites in
Boston, Cambridge, Providence, Washington D.C.,
New York City, San Francisco, Altlanta (March
09) Serving over 650 students a year, growing
rapidly
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Program Structure
Computer Applications Microsoft Office, Outlook
and the Internet
Apprenticeships (Helpdesk/Desktop Support or
Investment Operations)
HelpDesk/Desktop Support or Investment
Operations
Business Communication
Professional Skills
Follow-up support and training at Year Up
(Wednesday afternoons)
Advising and Mentoring
6 months
6 months
Learning Development
Apprenticeship
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Benefits to Apprenticeship Partners

• Year Up apprentices are a cost-effective source
  of entry-level, diverse human capital
• Pre-trained, pre-screened apprentices undergo
  reference checks, interviews, and testing to
  enter our competitive program
• Apprentices receive six months of practical and
  relevant technical and professional training at
  Year Up .
• Apprenticeship Partners may hire Year Up
  graduates at the conclusion of internship program
  without a placement fee.
• Year Up provides extensive hands-on support
  throughout the apprenticeship via continuing
  education, apprenticeship performance monitoring
  and coaching.
• We work with you to ensure that apprentices meet
  your companys needs for entry-level technical
  and operational skills.
• By partnering with Year Up, you will contribute
  to building and strengthening your local
  community while meeting real business needs.

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Apprentice Courses of Study

• Information Technology
• Prepared for two functional areas
• Desktop support
• Helpdesk
• Investment Operations
• Prepared for four functional areas
• Fund accounting
• Portfolio administration
• Processing
• Trade/cash settlements
• Call centers

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IT Technical Skill Sets
Job Functions

• Microsoft Office (Word, Excel, PowerPoint,
  Outlook)
• Internet Explorer (favorites, cookies, proxy
  settings)
• Windows XP Professional
• Desktop, user interface, control panel
• File management (Explorer, shortcuts,
  associations)
• Installing, removing, and patching software
• Registry editor
• Drivers and Device Manager
• Mapping network drives, UNC paths, My Network
• Places
• User profiles (identifying, cleaning, moving)
• PC hardware
• Adding and removing CPU, RAM, drives, expansion
• cards, power supplies
• IDE jumpers and cabling
• Identifying external ports (USB, serial,
  parallel, VGA)
• Customer Service
• Telephone and desk side etiquette
• Asking good questions

• Implementation and rollout
• Imaging (Symantec Ghost)
• Installing Windows 2000/XP Professional
• Migrating user profiles
• Service packs and Windows Update
• Partitions and formatting
• fdisk
• Disk Management
• File systems
• User and group accounts, file sharing, and
  permissions
• BIOS
• Using the BIOS to confirm CPU, RAM, and hard
• drive installation
• Changing the boot order
• Networking
• Network hardware (hubs, switches, category 5
• cable, patch panels)
• TCP/IP concepts (DHCP, DNS, WINS, firewalls,
• proxy servers)

Desktop Support PC Technician, Technical
Support Specialist, PC Support Specialist,
Network Technician Helpdesk Help Desk Support
Specialist
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Investment Operations Skill Sets
Job Functions

• Basic Industry Knowledge
• Exhibits an understanding of investment
  principles (e.g. relationship of inflation on
  bond yields, key economic indicators etc.)
• Can intelligently discuss investment terms and
  concepts
• Has an understanding of the math concepts
  supporting various investment related
  calculations
• Understand the basics of money, savings,
  investments and retirement
• Capable of performing routine tasks related to
  updating databases
• Customer Service
• Can problem solve effectively
• Follows up appropriately
• Knows when to refer or escalate an issue
• Understands the role of customer service in
  achieving customer satisfaction
• Demonstrates and is able to achieve a balance
  between the customers and companys needs
• Demonstrates effective listening skills
• Comfort with a variety of administrative
  processes
• Communicates effectively utilizing various live
  or on-line capabilities
• Displays a comfort with internet/intranet
  navigation
• Accepts and receives feedback
• Exhibits a high detail orientation

Investment Operations Fund Accounting Processin
g Trade/Cash Settlement Call Centers
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Apprenticeship Logistics

• Apprenticeships run from July 2009 to January
  2010.
• Apprentices work full-time Monday through Friday
  with the exception of a half day on Wednesday.
• Note Apprentices spend one afternoon a week at
  the Year Up training facility further developing
  and enhancing their individual skill sets.
• The weekly rate is 795 during the
  apprenticeship. Year Up pays the apprentices
  weekly.
• Year Up works with you to ensure that the program
  meets your companys needs for entry-level
  skills. Our goal is to increase your companys
  productivity.
• Corporate partners may hire Year Up graduates at
  the conclusion of the apprenticeship program
  without placement fees.

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Year Up Corporate Partners Include
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Survey Responses Are Extremely Positive

• 95 of corporate apprenticeship sponsors are
  willing to write recommendations for interns
• Apprentices received high marks (90 or above) in
  the areas of attendance, organization, ability to
  follow instructions, enthusiasm, teamwork, and
  positive response to feedback
• At companies who had previously had other
  apprentices, 87 of Year Up students performed as
  well as or better than other new hires or
  contractors

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Year Up Graduates Succeed in Livable Wage Careers

• 87 placed in full or part-time positions
• Average salary of 15/hour
• 44 currently attending college
• Year Up boosts a graduates lifetime earnings by
  423k

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Feedback from Apprenticeship Partners
Juan brings an enthusiasm and work ethic to our
organization that is second to no one! He is so
admired by this manager and his peers in the way
he presents himself and learns his lessons here
at SSC. Life hasn't been an easy road for Juan,
but you'd never know it. He is efficient in
everything he is assigned. Juan is a top notch
worker and employee, but better than that, he has
become a trusted friend and member of our
team. Bob Battis, Corporate Desktop Services,
State Street Corporation

As a Year Up intern, Wilson came to us as a
motivated, hardworking and skilled student. As a
full-time employee, he has become an
irreplaceable asset to our IT department. Mary
Finlay, Deputy CIO, Partners HealthCare
"I consider Elena to be one of the best hires
I've ever had in my ten plus years as a Help Desk
Manager. She continues to set the standard in
customer service, and willingness to help others.
I feel that the training she received and puts to
use from Year Up has enabled her to succeed to
the point where I have found it necessary and
easy to promote her in order to keep her
challenged. At this point I can see no limits to
the things she can accomplish in IT. Scott
Parsons, Manager Technical Services, Abt
Associates