Lisa Pickard Assistant Director Tenant Standards

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LOCAL STANDARDS PILOTS 26th November 2009

How pilots fit with the emerging regulatory
framework
Lisa PickardAssistant Director Tenant Standards
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EMERGING REGULATORY FRAMEWORK
OUR OBJECTIVES

• Improve standards of service delivery for tenants
  
• Support decent homes and neighbourhoods
• Promote effective tenant involvement and
  empowerment
• Ensure providers are well run and deliver value
  for money
• Promote and protect public and private investment
  
• Encourage and support a supply of well-managed
  social housing

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Our Ten principles for new regulatory framework

• Clear, simple criteria for National standards
• Outcome Focussed Standards
• Transparency - tenants, providers and LAs to be
  able to assess compare provider performance.
• Flexible Local standards for providers and
  tenants to agree local service delivery
• Every tenant matters. We expect providers to
  understand and respond to the particular needs of
  their tenants and to demonstrate how they have
  taken these needs into account.

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Our Ten principles for new regulatory framework

• Good governance is a universal principle and is
  essential to the quality of service delivery,
  financial robustness and value for money
• Independent validation, audit and benchmarking of
  performance
• Focus on the poorer performing providers
• Where problems are identified the provider will
  usually be offered an opportunity for speedy self
  improvement
• Registration criteria should encourage new
  entrants into the social housing sector

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Building blocks for regulatory framework
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THE NEXT PHASE IN OUR JOURNEY

• 12 week statutory consultation to be
• launched 12TH NOVEMBER 2009!
• Reviewing inspection methodologies
• April 2010, we begin regulating how
• landlords against the national standards
• By October 2010 expect 1st annual report to
• tenants TSA
• By April 2011, landlords should also have
• local standards in place

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PROPOSED NATIONAL STANDARDS
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WHERE DO LOCAL STANDARDS FIT?
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WHERE DO LOCAL STANDARDS FIT?
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LOCALSTANDARDS FOR AT LEAST..

• Quality of accommodation
• Repairs and maintenance
• Neighbourhood management
• Anti social behaviour
• Value for money
• Agreed with tenants
• Respond to local needs
• Targets, scrutiny arrangements
• and review
• Proposals by Oct 2010
• In place by April 2011

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LOCALSTANDARDS FOR THE REST

• Tenant involvement empowerment
• Foundation for local standards
• How the TSA will regulate!
• Local area cooperation
• Set out the local offer
• Must reflect local context
• Can be linked to local standards
• All other standards
• Local standards can be agreed on any National
  Standards providing they do not undermine the
  requirements of the national standards.
• Evidence that shaped by local need and context.
• Governance!

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TENANT INVOLVEMENT EMPOWERMENTSTANDARD

• Set clear expectations for developing
• local standards
• How we will regulate local standards
• Providers should consult their tenants
• to agree-
• Local performance targets
• How performance will be
• Monitored
• Communicated to and scrutinised by tenants
• Compared with other providers
• What will happen if local standards are not met
• How local standards will be reviewed
• Continuous improvement

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CO-REGULATORY CHALLENGE!
Tenants
TSA
Providers
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CO-REGULATORY CHALLENGEHOW THE PILOTS FIT?
Tenants
TSA
Providers
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CO-REGULATORY CHALLENGEHOW THE PILOTS FIT?
Tenants
TSA
Providers
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PILOTINGGUINEA-PIGGING!

• Local application of national standards
• What is local?
• Identifying need Shaping local standards
• Co-regulation New relationships
• Involvement Engagement
• Measurement Impact
• Communication tenants within organisation
  across the sector
• What works? What doesnt work?
• Good practice
• Shaping the regulatory framework
• MAKING IT REAL!

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6/10 of the TSAs principles rely on local
standards

• 2) Outcome Focussed Standards
• 3) Transparency - assess compare performance.
  
• 4) Local standards to agree local service
  delivery
• 5) Every tenant matters. We expect providers to
  understand and respond to the particular needs of
  their tenants and to demonstrate how they have
  taken these needs into account.
• 6) Good governance
• 7) Independent validation, audit and
  benchmarking of performance

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• LEARNING HOW TO
• develop local standards with tenants (and
  others)
• ensure local standards make a difference
• prove that local standards are key to the success
  of the new regulatory framework
• Support the sector
• Change the face of regulation

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