Mobile Unified Communications

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Mobile Unified Communications

• Bob Gaughan
• bgaughan_at_nortel.com

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MobilitySpends and Trends

• Businesses will spend over 1.4 Trillion in 2012
• 35 of total IT spending
• Current Trends
• Device evolution from phones to devices to
  platforms
• Supremacy 50-70 mobile minutes used in the
  officethe only option out of the office
• Blended domains Personal devices at work

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Mobility Positives High Value!

• Real-time communications
• Improved accessibility
• Faster access to information
• More efficient operations
• Shorter decision queues
• Increased customer service and revenues
• Increased productivity

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Mobility Negatives High Costs!!!

• Initial set-up
• Mobile device
• Services and integration
• Recurring monthly fees
• Voice minutes
• Data transfer
• Additional Services
• Cellular voicemail, callerID, texting
• Extra Tariffs
• Long distance
• Roaming
• Extra minutes/usage

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Mobility Consequence Bi-Polar Communications
My Corporate Communications Environment
My Mobile Communications Environment
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Cellular
Enterprise Network
Internet
Primary communications device
Office/Portable communications

• Office identity and mobile identity
• Office number and mobile number
• Office voicemail and mobile voicemail
• Enterprise dial plan vs. external number dialing
  
• Corporate directory vs. local contact lists
  
• Corporate conferencing vs. mobile conferencing
  service

User Complexity, Inefficiencies and Loss of
Control
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Mobile Unified Communications(aka Fixed-Mobile
Convergence or FMC)
Unified Communications
Enterprise Network
Cellular
Internet
Office
Mobile
Portable

• Consistent services across mobile device, PC and
  desk phone
• Flexibility to choose networks and devices
• Cost savings, improved utilization, efficiency
  and ROI
• Simplicity of deployment and use

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Mobility for Enterprise Communication Services
Preferred Device
Solution
Mobile User
Mobile Communication (Client/WebUI)

• Road Warriors and Executives
• Rich functionality

Smartphone
Mobile Communication (WebUI)
Personal Smartphone

• Mobile office professional
• General voice mobility

Mobile Extension
Cell Phone

• Campus mobile worker
• On-site mobility

WLAN/DECT Handsets
Wireless Handset
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Mobile Unified Communications Deployment Options

• Mobile Extension Simple and Quick
• Basic telephony feature set
• SW feature of IP PBX
• No device pre-requisites any phone!
• Mobile Communication WebUI Versatile
• Enhanced mobility features
• Clientless deployment
• Any mobile device via browser (mobile or PC)
• Mobile Communication Client Best-in-class
  feature set
• Advanced mobility features and UC
• Fully integrated client communication experience
• Available for BlackBerry, WinMob and Nokia
  platforms

Mobile Extension
IP PBX
Gateway
Mobile Communication WebUI
Mobile Communication Client
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IP PBX Mobile Extension Architecture

• Works with any cell phone/smartphone
• No dependency on wireless provider
• Can be used for telecommuting/home phone
• No pre-requisite for office phone

UEXT
Carrier Network
IP PBX
PRI
Enterprise Network
UserA Mobile Phone
UserA Desk Phone

• Cell phone becomes a logical extension of
  Communications Server
• PSTN interface combined with service access DN
  allows cellular reach for enterprise
  communications
• Single phone number and voicemail
• Seamless call handoff between mobile device and
  desk phone

Enterprise Dial Tone for Cell Phones
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IP PBX Mobile ExtensionSingle Number Reach w/
Presence Updates
Paul Available
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1. Mobile Extension lets other employees know Pauls
   mobile presence state whether hes on a call,
   or available. Paul is not on a call and is shown
   as available.
2. Kelly calls Pauls Enterprise DN (4444)
3. IP PBX rings Pauls desk phone and mobile phone
   (UEXT)
4. Paul picks up on mobile phone desk phone stops
   ringing DN marked as busy
5. Presence indication shows change in status from
   available to busy

Kellys Office
Paul Busy
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Carrier Network
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IP PBX
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Enterprise Network
ISDN PRI
Pauls Desk Phone (DN 4444)
Pauls Mobile Phone (DN 678 90123)
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IP PBX Mobile ExtensionSeamless Device Handoff
(Mobile to Desk Phone)

1. Paul arrives at his desk while on a mobile call
   and presses the Handoff Key (configured)
   Primary DN key begins flashing
2. Paul presses the primary DN key, or lifts the
   handset to establish the call on desk phone
   primary DN key stops flashing and a conference
   call is established with the 3 lines.
3. Paul disconnects the call on the mobile phone

IP PBX
Carrier Network
Enterprise Network
ISDN PRI
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Pauls Desk Phone (DN 4444)
Pauls Mobile Phone (DN 678 90123)
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IP PBX Mobile ExtensionSeamless Device Handoff
(Desk Phone to Mobile)

1. Paul is using his desk phone and wants to
   continue the conversation on his mobile phone.
   Paul presses the Handoff key handoff lamp is
   lit and primary DN key lamp flashes
2. Paul answers his ringing mobile phone and a
   conference call is established with the 3 lines.
3. Paul presses the Handoff key on the desk phone
   and hangs up.

IP PBX
Carrier Network
Enterprise Network
ISDN PRI
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3
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Pauls Desk Phone (DN 4444)
Pauls Mobile Phone (DN 678 90123)
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Enterprise Telephony for Mobile PhonesMore IP
PBX Mobile Extension Features

• PBX dialing from mobile phone
• Single number/ID, Toll avoidance
• Mid-call features
• Transfer, park, hold etc
• Attendant features
• Camp-on, busy lamp field, barge-in
• Call management features
• Forwarding, privacy
• Presence updated with mobile state
• Microsoft OCS
• Seamless Device Handoff
• Mobile-Desk-Mobile
• Policy Enforcement
• Dialing restrictions and CDR

IP PBX
Carrier Network
Enterprise Network
Consistent Features, Dialing and Services
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Mobile Communication Extending Enterprise
Telephony/UC to Smartphones

• Single Number Reach
• Dynamic/static call routing
• Single Identity (office CLID)
• Direct dial mode
• Call-me-first mode
• Single Voicemail
• MWI
• Cellular voicemail avoidance
• Enterprise Telephony
• ESN dialing, toll bypass, policies
• Conferencing / mid-call features
• Attendant features
• Advanced Call Routing
• Device Handoff
• Unified Communications
• IM/Presence
• Busy state/presence integration
• Corporate directory search/calling

IP PBX
Gateway
Enterprise
Employee Productivity
Carrier
Cellular
Lower Costs
Smartphone
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Mobile Communication ArchitectureClient for
Enhanced Features

• Supports BlackBerry, Nokia and Windows Mobile
  platforms
• GUI feature access and call notifications
• Advanced call routing and cellular voicemail
  avoidance
• Clientless WebUI option

Mobile Communication/WebUI
Cellular Voice Network (GSM or CDMA)
Comm Server
Enterprise Network
SIP
LDAP
Cellular Data Network (GPRS/EDGE or 1xRTT/EVDO)
Gateway
Active Directory
Internet
Smartphone
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Mobile Communication Deployment Options

• WebUI Simple and Versatile
• Any mobile device via browser (mobile or PC)
• Clientless deployment
• Delivers core mobility features
• Network tolerant
• Client Best-in-class feature set
• Qualified mobile devices (BB, WinMob, Nokia)
• Fully integrated client communication experience
• Advanced mobility features
• Real-time environment
• IM/Presence

IP PBX
Mobile Communication WebUI
Gateway
Mobile Communication Single Mode Client
One license enables both Mobile Communication
Client and WebUI
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Mobile Communication Client Overview

• The Mobile Communication client is the user
  interface for accessing features
• Windows Mobile, BlackBerry and Symbian
• The client integrates with the native device for
  a consistent experience with other applications
• Over-The-Air (OTA) portal allows unassisted
  client installation via mobile browser
• Auto-Configuration allows administrators to
  pre-set a number of the client configuration
  settings

Support for the most popular Enterprise
Smartphones
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Mobile Communication Client Call
Re-DirectDynamically Route Incoming Calls to any
Phone
Call Screening menu
Incoming call notification via data service
Conference phone
rings
Guest phone (DID)
Home phone

• The mobile phone is not always the best device to
  take a call
• Colleagues desk, home office, customer site,
  meeting room, lobby, hot desking etc
• Flexibility to chose any phone based on
  environment/convenience
• Save time by re-directing call to colleague or
  assistant
• Cost Savings by avoiding unnecessary cellular
  usage and roaming charges

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Mobile Communication Client Cellular Voicemail
Avoidance--- Enforcing Single Voicemail

• Pairing a mobile phone with an office desk phone
  does not ensure single voicemail
• Roaming out of range
• Turned off/dead battery
• Cell phone forwarded to voicemail
• Enforcing single voicemail
• User must accept notification request before call
  is sent to mobile device
• If notification is ignored, or user is not
  reachable, std call treatment is applied
• Call is forwarded to corporate voicemail
• Cellular voicemail doesnt have the opportunity
  to pick up the call

Unified Comms
Mobile Communication Gateway
Carrier Network
Internet
One Business Voicemail to Manage
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Mobile Communication Client IM/Presence Support

• In Mobile Communication - IM/presence for other
  Mobile Communication users is supported
• Presence information is displayed in the buddy
  list and call history screens in the Mobile
  Communication client
• From the buddy list and call history screens,
  users may originate IM sessions to other Mobile
  Communication users

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Mobile Communication WebUIAccessing WebUI
Any Browser
Any Device
Auto logout for security on shared devices
Any Network
Any Network using any Browser-Equipped Device
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Mobile Communication WebUI Settings Page

• At first login, users will be prompted to enter
  a number for call routing

any internal or PSTN number
DND Calls will not be forwarded when checked
Check mark active number for call routing
Easily edit or delete numbers
Add new numbers anytime, as required eg. home,
guest, meeting room, etc.
All incoming office calls will ring to the
selected number, outbound calls dialed from WebUI
will be routed using enterprise network and carry
office CLID
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Mobile Communication WebUI Home Page

• Simple to use as easy as navigating a web page

Call Setting/ Status pane
Corporate Directory Search Enter whole or
partial name and click-to-call from results list
Call Field Uses Enterprise dial plan format
(eg. ESN)
MWI Click-to-call vmail
History link to call logs
Refresh Updates call status and MWI
Returning to WebUI throughout the day doesnt
require repetitive logins Configurable keys on
smartphones give users single button access to
the WebUI Home page
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Why Choose Mobile Communication WebUI?

• Easy to roll-out and administer
• Non-intrusive suitable for personally owned
  devices
• Compatible with any browser-equipped mobile
  device
• Minimal data usage/cost and long battery life
• Network tolerant (eg. unreliable cellular data
  coverage)
• Compatible with PC browsers for teleworker
  scenarios

One License Enables both Mobile Communication
Client and WebUI
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Mobile Communication Client Enhanced Capabilities

• Streamlined dialing/ integrated call logs
• GUI for mid-call features
• Emergency number support
• Instant Conferencing
• IM/Presence
• Click-to-call from buddy list
• Cellular voicemail avoidance
• Real-time MWI

Use Client as the Primary Interface and WebUI
when Convenient
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile Communication 3100 ROI Tool
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Mobile UC Business CaseCost Saving Opportunities

• Reduce Cellular usage when in-office
• Seamless bi-directional handoff with deskphone
  lets users continue voice conversations without
  any cellular usage/minutes
• Reduce Roaming charges
• Take incoming mobile calls on landline phones
  real-time screen popup allows incoming mobile
  calls to be pushed to "free" landline phones
• Convert outbound mobile calling to inbound -
  travel globally without ever placing an
  international mobile call
• Remove cellular LD charges
• Mobile LD calling at local rates - remove high
  cost cellular LD by leveraging least cost routing
  of enterprise dial plan
• Replace corporate assets w/ personal devices (eg.
  iPhones)
• Leverage "free" devices by enabling business
  communications through employees preferred
  personal phones
• Leverage Free Minute offers (eg. Fav 5)
• Move business calls into "free minute" portion of
  common mobile plans

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Mobile UC Business CaseMore Cost Saving
Opportunities

• Downgrade employee service plans and/or options
• Fewer minutes
• Remove high cost cellular services like
  conferencing and voicemail
• Protect against Fraud
• Apply office policies/restrictions for mobile use
• Centralized CDR provides a consolidated view of
  office/mobile call activity
• Easily distinguish between enterprise calls and
  personal calls on mobile billing
• Use Free Wi-Fi
• Move all call control, notifications,
  IM/Presence, directory search and other data
  traffic to Wi-Fi
• Leverage Internet VoIP Services
• Services like Skype offer the lowest cost
  LD/Intl mobile calling opportunities
• Unlicensed Mobile Access (UMA) for flat rate VoIP
  (eg. Wi-Fi BlackBerry)
• Assume control of mobile solution and evolution
• Device flexibility
• Network agnostic
• Service compatibility

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