Unified Communications and Beyond

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(No Transcript)
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Unified Communications and Beyond

• Tony Rybczynski
• Nortel
• Director of Strategic Enterprise Technologies

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Technology has to take you where you want to go
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Agenda

• Introduction
• 3 Industry Inflection Points
• State of Unified Communications and Beyond
• Some Take Aways

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3 Industry Inflection Points

• Anytime anywhere user connectivity
• Disassociation of service application delivery
  from location
• Secure communications across trust domain

Rich Personal Communications
The Network
IT Convergence
Virtualization
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Why Its Important To You

• An organization's ability to learn, and
  translate that learning into action rapidly, is
  the ultimate competitive business
  advantage.Jack Welch, General Electric
• Almost three-quarters of the top IT executives
  surveyed in CIO Insight's July03 research on the
  real-time enterprise say speed to market is
  critical in their industry.

• These inflection points are business
  transformational by
• Increasing business agility
• Improving customer engagement
• Speeding decision making and improving
  productivity
• Lowering the cost of doing business

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Agenda

• Introduction
• 3 Industry Inflection Points
• State of Unified Communications and Beyond
• Some Take Aways

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Evolution Strategy for Enterprise Today
IP Enable
Integrate Desktop
IP PBX
Unified Comm
TDM
Unified Messaging
Self Service
Contact Center
Evolve to Unified Communications with Investment
Protection
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A GLOBAL MANUFACTURING COMPANY DEPLOYS 20000
MULTIMEDIA SIP CLIENTS

• 20000 (65) of employees using SIP multimedia
  clients
• Complemented by 195 IP-enabled PBXs and 17 IP
  Centrex switches
• 206 IP VPN Gateways for secure Internet access
  from home, hotels and WLAN hotspots and for
  secure enterprise WLAN access from 1000 APs
• Application-aware network running secure routing
  and optical for highest QoE

• Positive business case
• Current investments leveraged
• Enhanced mobility productivity
• Faster decision making across virtual enterprise

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100-PERSON INVESTMENT BANK FIRST TO DEPLOY UC
ACROSS THE COMPANY

• Presence and personalization including session
  routing
• Centralized unified messaging with voicemail
  notification to Blackberries
• Call logs (received/dialed/missed) and
• Converged desktop and PC integration
• Desktop video conferencing
• In-house conferencing on demand
• Secure access and Business Continuity

30 minute closure to client calls with lt1 year
payback
Whatever youre doing
Whatever youre using
Wherever you are
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Converged Solution IP PBX
Microsoft LCS 2005

• Unified Communications Business Grade Telephony
  with Microsoft real-time applications -Live
  Communication Server 2005

Active Directory
Communicator Client A
Communicator Client B
LCS 2005
Integrated Applications
PSTN
IP PBX
One petroleum company is targeting a 100,000 seat
deployment
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Nortels Converged Office Features State of the
Art
Microsofts Office Communicator and Live
Communications Server 2005
Nortels Business Grade Telephony and
Applications
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IP PBX-Microsoft Options

• Alternative Middleware Solutions
• Complex and expensive middleware components
  required for the solution
• Functionality limited to remote telephony control
• No network voice calls to or from Office
  Communicator
• No mobility solution (no soft-client)
• No converged desktop
• No integration PC-PC or phone to phone calls
  only
• Limited CTI feature set
• No availability for new Nortel CTI enhancements
  (on old interfaces)
• No Call detail recording

• Nortel/Microsoft Converged Office Solution
• Simple direct connect solution
• Extends Nortel redundancy
• Integrated Voice Communications
• Converged desktop
• Soft-client supports mobility
• Full client flexibility and interoperability
• Extends CS1000 features to OC Client
• SIP CTI interface for custom application
  development
• Detailed call recording
• One-stop shop for integrating Voice and IT
  infrastructures

More Complexity Less Functionality
More Functionality Less Complexity
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Agenda

• Introduction
• 3 Industry Inflection Points
• State of Unified Communications and Beyond
• Some Take Aways

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• This announcement is not (just) about
  interoperability. This is really about having an
  aligned offer in the market that is, our people
  in front of customers every day can demonstrate,
  communicate, and talk about a common solution
  set, based on our unified communications
  platform, extending up to advanced applications
  and solutions, with great system integration
  capability, provided by Nortel
• Steve Ballmer CEO of Microsoft
• July 18 2006

This is a gutsy play for Nortelaccelerating the
move of our industry-leading voice technology
into software and working with the worlds
software leader as part of our broader business
strategy to transform the company into in a
software and services leader Mike Zafirovski
CEO of Nortel July 18 2006
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What If?

• you could eliminate human delays in business
  processes
• you could integrate unified communications with
  document and project management applications
• you could transform your contact center into a
  knowledge resource center with access to experts
  anytime, anywhere
• you could establish a common software platform
  for unified communications including business
  telephony and contact centers
• you could federate with partners and suppliers
  and collaborate in real-time

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Advanced UC Solution
APIs
Business-grade Network
S I P
Business Apps Processes
PSTN GW
Active Directory
Business Comm Solutions
Vertical Business Solutions
Multimedia Conference
Contact Center
Exchange 12
OCS2007

• Attributes
• Advanced UC functionality for employees,
  partners, agents and customers
• Software-only solution built on a highly
  resilient infrastructure
• SIP as the interoperability standard for clients
• Published APIs for communications-enabled
  business processes
• Application-aware reliable and secure networking
• Convergence Integration Service for end-to-end
  solution

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Value Propositions For Enterprises

• Realize the flexibility and cost benefits of
  Advanced UC
• retain telephony quality of experience and legacy
  devices, applications
• Meet needs of distributed work force
• rich campus and WAN mobility solutions
• Increase productivity and reduce time to decision
• helping users quickly find people and communicate
  and collaborate
• delivering better customer service
• Communications-enabled business processes
  increase customer engagement, agility and
  operational efficiency
• IT improves service to clients while optimizing
  TCO
• common platforms, autonomic networking and data
  center centralization

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Agenda

• Introduction
• 3 Industry Inflection Points
• State of Unified Communications and Beyond
• Some Take Aways

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Take Aways

• Unified Communications is here
• Personal Intuitive
• Convenient Integrated
• Flexible Trustworthy
• Evolution of IP Telephony
• IT convergence is changing the industry
• IP Telephony and Unified Communications become
  software applications
• SOA is the application interoperability standard
• The end game is now
• Rich personal communications and collaboration
• Communications-enabled business processes

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Thank You