Top 10 VoIP Trends Powering Communications in 2023

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Top 10 VoIP Trends Powering Communications in 2023
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Top 10 VoIP Trends Powering the New Age of
Communications in 2023

• 5G Connectivity Leading to Superior Quality of
  Service
• Omnichannel Customer Support
• More Innovative Ways to Use APIs and Webhooks
• Sentiment Analysis, Data Classification, and More
  through AI
• VoIP Security Claiming the Center-stage
• VoIP to Support Connected and Smart Workspaces
• Increasing Adoption in the Academic Sector
• Improved Personalization with CRM Integrations
• Unified Communications at Peak
• VoIP collaboration with WebRTC

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Top 10 VoIP Trends Powering the New Age of
Communications in 2023
The VoIP market has significantly revolutionized
communication over the last 20 years. Wholesale
VoIP termination has become one of the
cornerstones for many companies as it makes it
easy to manage high call volumes with
premium-quality voice and competitive rates.
Besides, technological advancements enable
improved and round-the-clock customer support
with value-added features.
A study found that a converged VoIP technology
solution based on unified communications can
save 32 minutes of calls per day per team member.
This efficiency can be attributed to the
flexibility, availability, and scalability that
A-Z VoIP termination offers. As digital
technology continues to rise, upcoming VoIP
trends will offer business benefits that
value-added resellers and wholesale VoIP
providers couldnt have imagined until a few
years ago. Lets see some of the top VoIP trends
that will shape the future of the communications
industry in the upcoming years.
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5G Connectivity Leading to Superior Quality of
Service
Fifth-generation wide-area wireless networks are
poised to transform internet connectivity as we
know it. 5G implementation doesnt only mean
faster speed, especially for VoIP calls. With 5G,
businesses will be better positioned to handle
moments of high usage far better than 4G,
eliminating call jitter and packet loss during
data transfer. The increased network capacities
will offer better packet prioritization,
reliability, and superior network availability.
5G will optimize wholesale VoIP
termination through network slicing, which
isolates virtualized, end-to-end networks
tailored to fulfill the requirements of a
particular application. Besides, 5G has
introduced a high-definition voice CODEC called
EVS (Enhanced Voice Services) that senses and
adapts to network conditions in real time.
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Omnichannel Customer Support
The omnichannel support in the VoIP system will
help organizations break down silos and deliver
customer-centric communications. Calls will be
just one part of the customer support parcel,
including tweets, live chat, and emails. The
next-gen A-Z VoIP termination services will
leverage VoIP data to promote consistency and a
unified customer experience. No matter where
users interact with a brand, VoIP will turn data
from calls into actionable, searchable text and
make queries on the web app, text, and other
channels available to the call center.
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More Innovative Ways to Use APIs and Webhooks
APIs (Application Programming Interfaces) will be
the key to any customization you need with VoIP
solutions. Using APIs, you can enable value-added
features while adding calling capabilities to CRM
and helpdesk tools, such as Zoho, HubSpot,
Zendesk and more. Using Webhooks, you can drive
further into automation. It works similarly to
APIs, serving as a means for applications to
communicate with each other. Webhooks are
automated messages that applications exchange
when an event occurs. For instance, you can use
Webhooks to connect VoIP API with your website to
send customers A2P SMS whenever new posts are
published.
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Sentiment Analysis, Data Classification, and More
through AI
Several wholesale VoIP providers offer AI-backed
sophisticated solutions that can streamline sales
procedures and improve threat protection. One of
the most promising trends in VoIP services is
AI-powered sentiment analysis based on natural
language processing. It can analyze VoIP call
data and extract insights into customers
feelings. It will process the words spoken in the
calls to detect meanings and possibly opinions
and emotions. The role of AI in VoIP services
will continue to grow as it will help businesses
organize and classify unstructured data into
actionable insights as a smart assistant for call
agents. It will also enable functionalities that
automatically classify and allocate incoming
calls and requests based on required agent
competency, skill set, and urgency.
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VoIP Security Claiming the Center-stage
VoIP security becomes more central as voice
becomes another application on your data network.
The risk of intercepted calls and unauthorized
use of the system is only one part of VoIP
security. There is also a risk of the VoIP system
hacking into other parts of the company for data
theft or other social engineering attacks. VoIP
providers are expected to introduce more powerful
multi-layer security this year. Beyond passwords,
encryption, biometrics, and multi-step
authentication, VoIP security will rely upon
blockchain technologies and decentralize control
over the VoIP system and network.
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VoIP to Support Connected and Smart Workspaces
VoIP devices will no longer revolve just around
voice and video packets. The Internet of Things
(IoT) will ensure that VoIP remains relevant in
the future with all its endpoints interconnected.
As VoIP technology grows more sophisticated, it
will play a crucial role in simplifying data
exchange between all internet-capable
devices. Companies can set up smart offices and
workspaces that collect all data from office
equipment so that employees can have all the
information they need on their VoIP mobile app. A
more complex use case can be a voice-activated
workspace where you can ask the VoIP device to
record the video conference.
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Increasing Adoption in the Academic Sector
More schools and universities are realizing the
potential of VoIP in managing the unified
communications required within their structure.
To begin with, institutions now use VoIP systems
to enhance the online learning experience. It can
be an excellent platform for class collaboration,
conducting seminars, and other supplementary
classes without having to be present physically.
The trend will rise as the demand for mobility
increases among students, parents, educators, and
administrators.
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Improved Personalization with CRM Integrations
Customer relationship management software (CRM)
can be integrated with VoIP systems to create
personalized experiences. CRMs let you manage
clients and leads and help you track interactions
by storing critical customer information. CRM
integration with VoIP solutions equips your
agents with readymade communications templates
for businesses of all sizes. Some integrations
enable robust features, like real-time call
monitoring, click-to-call, pop-up alerts, and
smart contact management. Integrations with some
CRM software allow you to access critical
customer insights like calling patterns and
preferences from the dashboard. CRM integrations
can also make automated suggestions and solutions
to customers through an AI-backed VoIP chatbot.
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Unified Communications at Peak
The remote work trend has taken unified
communications to new heights as distributed
teams replaced in-person meetings and business
travel with digital conversations, especially
team chats and video conferencing. The UCaaS
(Unified Communications as a Service) model in
the VoIP system optimizes efficiency and
productivity by converging customer channels and
team collaboration tools in one place. It allows
team members to reach each other more
conveniently. Moreover, from the business
perspective, UCaaS help brands accommodate
customers more quickly.
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VoIP collaboration with WebRTC
WebRTC is a framework providing web browsers and
mobile applications with real-time communications
using simple APIs. Initially, it was believed to
be a negative disruptor of VoIP technology, but
the tables have turned now. WebRTC can contribute
significantly to the VoIP system since its an
open-source project, implying more flexibility.
For instance, WebRTC can enhance the VoIP
experience by enabling live video support and
instant, direct call from the web browser. Users
will no longer have to install extra plugins and
widgets for various business communication
functions, such as peer-to-peer file swapping.
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Be Technologically Ready for Disruption with the
Latest VoIP
The industry is looking ahead to implement future
technologies in VoIP systems. VoIP has always
been scalable, flexible, and cost-effective, with
the ability to direct calls quickly to the
desired person, no matter their location.
However, businesses must prepare themselves with
the latest wholesale VoIP termination services to
harness the power of new-age communications. A
feature-rich VoIP system of today will pave the
way for seamless future developments that will
offer radically higher call quality and much
better integrations with a full suite of
communication tools your business uses. Bankai
Group helps telecom operators and carriers offer
global coverage to their customers with the
highest quality of wholesale A-Z VoIP termination
services and a team of experts persistently
working toward providing personalized support
during the entire customer lifecycle
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