PowerPointprsentation

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Philips Business Communications

SOPHO SuperVisor 60E The heart and voice of your
company
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The heart and voice of your company SOPHO
SuperVisor 60E

• Multi-media workstation for your telephone
  operator
• Fully integrated with Directory Services solution
• So full access to all user data, offering a high
  level of service.
• Multi-tasking capabilities
• Easy to learn graphical
  user interface
• Email and Calendar Integration
• 9 Languages

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This animation shows you the SuperVisor 60E with
the following functionality

• SOPHO SuperVisor CallHandling
• SOPHO SuperVisor Directory
• Calendar integration
• E-mail integration
• SMS integration

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SOPHO SuperVisor CallHandling
Speed Dial keys Call the extension quickly by
pressing ShiftF1 to F12
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SOPHO SuperVisor CallHandling
CtrlF1 Monitor part CtrlF2 Series
calls CtrlF3 Taxmeter calls CtrlF4 Directory
Access (PhoneWare)
CtrlF5 Transfer call CtrlF6
Listen-in CtrlF7 Break-in CtrlF8 Disconnect
both parts
CtrlF9 F12 Ext. outgoing trunks
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SOPHO SuperVisor CallHandling
A-Part Incoming calls
B-Part The called employee and extension
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SOPHO SuperVisor CallHandling
Click on the mouse
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Call Status Overview
Click on the mouse
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SOPHO SuperVisor CallHandling
These keys will be visible when A- or B-part is
active.
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SOPHO SuperVisor CallHandling
The calls are visible when they enter the
Switchboard. Answering the single calls are done
by pressing F1 F12 depending on which field
the call is present.
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SOPHO SuperVisor CallHandling
In this field the call has passed the IAS
(Integrated Announcement Services) and has then
returned to the Switchboard.
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SOPHO SuperVisor CallHandling
Busy Lamp Field View status over the extensions
and alarms.
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SOPHO SuperVisor Directory
Simple press home to get access to the central
directory
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SOPHO SuperVisor Directory
Personal name database with up to 70 fields per
name
Free choice of search fields
Free choice of display fields
Access to messages
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SOPHO SuperVisor Directory
Messages can be used for additional information
about an employee for a certain point of
time. E.g how to reach in case of an emergency
during his absence
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Calendar integration
Imagine that you are operating the Switchboard
now!
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Calendar integration
There are 2 calls on hold (F4) 1 that has
passed the IAS (F12).
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Calendar integration
Pressing F12 you will answer the call farthest to
the right.
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Calendar integration
The call is now in the A-field and you are
currently talking to the person.
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Calendar integration
Kurt Hansen is known in PhoneWare. Therefore his
name is shown in the A-field.
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Calendar integration
Kurt Hansen
Kurt Hansen wish to talk to Preben Kirkeby, who
has set his extension in Do not disturb.
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Calendar integration
Kurt Hansen
With the automatic B-Field scanner you receive a
quick view over the appointments Preben Kirkeby
have for the day.
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Calendar integration
Press Ctrl F8 and obtain access to Preben
Kirkebys Calendar. You can now switch between
the days and find an idle day for a meeting.
Kurt Hansen
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E-mail integration
Kurt Hansen would like to leave a message to
Preben Kirkeby.
Kurt Hansen
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E-mail integration
Pressing AltF8 and an automatic email is
filled out and will be shown on your screen.
Kurt Hansen

• The phone message has
• Preben Kirkebys email address
• Time and date for the call
• A-number of the calling party
• Name if present in PhoneWare

It is possible to add more text.
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SMS integration
The operator can also send a message to Preben
Kirkebys mobile phone.
Kurt Hansen
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SMS integration
Press Alt F6 and a SMS phone message will
pop-up.
Kurt Hansen
Kurt Hansen
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SMS integration
The operator can add more text up till 160
characters and then press send.
Kurt Hansen
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Advantages of the applications

• The operator can perform more calls in shorter
  time
• By using hotkeys for call handling you will
  avoid to much
• strain on the elbow
• The operator obtains a greater view over the
  employees
• activities
• Less confusion at the operator
• The service level will be increased
• The efficiency will be increased
• Call handling is made easier

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Thank you for watching the animation!

• For further information about the shown
  applications
• Contact your local dealer via
• Phone no.
• Fax
• Email