Meter Services Web Site

1
Meter Services Web Site

• Request advance meter services on-line
• Request advance meter repair services on-line
• Request meter information on-line
• Track requests via the web-site
• E-mail completion notification
• Historical reporting for past requests
• Comments communication with Meter Services
• Secure and confidential communication
• Improve service by meter service providerMost
  advance meter requests will require an EDI
  transaction.

2
Meter Services Web Site

• Request advance meter services on-line
• Request an IDR meter and programming
• Request Energy Pulses
• Request a cell phone
• Request a dual socket adapter
• Request automated meter reading

3
Meter Services Web Site

• Request advance meter repair services on-line
• Report problems with IDR meters
• Report problems with Energy Pulses
• Report other advance meter problems

4
Meter Services Web Site

• Request meter information on-line
• Request meter multipliers
• Request pulse multipliers
• Request phone line information

5
Meter Services Web Site

• Track requests via the web site
• View current requests on the web to track
  progress updated periodically by Meter Services
• View list of requests

6
Meter Services Web Site

• E-mail completion notification
• Upon completion of request, e-mail is sent to
  requester with installation details
• View completion notification on-line

7
Meter Services Web Site

• Historical reporting for past requests
• View past requests by location to help
  troubleshoot persistent problems
• Query function available as detailed research tool

8
Meter Services Web Site

• Comments communication with Meter Services
• Request form provides comments section for
  communicating questions, comments or installation
  details
• Comments are saved as part of request for
  historical reference
• Comments are date and time-stamped
• E-mail notification each time comments section is
  updated

9
Meter Services Web Site

• Secure and confidential communication
• First time users must submit a user name and
  password
• Communications are password protected
• Requests can only be viewed by the REP submitting
  the request
• Communications with the web site are secured
  through a third party to ensure a secure
  connection

10
Meter Services Web Site

• Improved service by meter service provider
• The ultimate goal and the primary reason for
  implementing the Meter Services web site is to
  provide the best service available at a
  reasonable cost
• The web site will provide Meter Services with a
  better record of requests and allow us to provide
  the information and services required by our
  customers
• Web-site target date - January 4, 2002