ISQS 5231 Information Technology IT for Managers

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ISQS 5231Information Technology (IT) for
Managers

• Introduction

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What is Information Technology?

• Software, Data
• Hardware, Firmware
• Infrastructure (private)
• Infrastructure (public/shared)

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Why Study IT in an MBA program?

• Most competitive strategies have a crucial IT
  component
• IT is often the largest investment

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Thought Experiment

• Consulting Company Lets install a knowledge
  management system (KMS)
• Share knowledge avoid reinventing the wheel
• Secure, web-delivered knowledge repository
• Easy to add or access knowledge assets

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IT Exploited

• eBay, Google, for example
• UMC Emergency Room

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IT Disasters

• Foxmeyer
• Cigna
• ChoicePoint
• Hersheys
• Nike
• Cisco Systems

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Why are some IT projects such disasters?
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Falling for the Seven Temptations

• Viewing the technology as the system
• Assuming technology is a magic bullet
• Abdicating responsibility for systems
• Avoiding performance measurement
• Accepting superficial analysis
• Accepting one-dimensional thinking
• Assuming desired changes will implement
  themselves

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How do you avoid such biases?
Have a Method
And Use it
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The Work System Method

• 1. Identify the work system with a work system
  snapshot
• Example the consulting teams as is work system
• Considering a KMS system

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