Enterprise & Global Mgt of Information Technology

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Enterprise Global Mgt of Information Technology
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Objectives

• Explain the effect on global e-business strategy
  and the trends toward a transnational business
  strategy by international business organizations.
• Identify cultural, political, and geoeconomic
  challenges that confront managers in the
  management of global information technologies.

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Section I
Managing Information Technology
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Managing Information Technology

• Three major components
• Managing the joint development and implementation
  of e-business and IT strategies
• Managing the development of e-business
  applications and the research implementation of
  new IT
• Managing the IT processes, professionals,
  subunits with the IT organization IS function

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Managing IT
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Managing the IS Function

• Organizing IT
• Centralization
• Decentralization
• Latest trend, hybrid

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Managing the IS Function (continued)

• Managing Application Development
• Involves managing activities such as
• systems analysis and design
• prototyping
• applications programming
• project management
• quality assurance
• systems maintenance

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Managing the IS Function (continued)

• Managing IS Operations
• Managing the use of hardware, software, network,
  and personnel resources in data centers/computer
  centers within an organization
• Managing IS operations (continued)
• Operational activities requiring management
• Computer systems operations
• Network management
• Production control
• Production support

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Managing the IS Function (continued)

• Managing IS Operations (continued)
• System Performance Monitors
• Monitor processing of computer jobs
• Helps develop a planned schedule
• Produce detailed stats for planning and control
  of computing capacity
• Chargeback systems
• Process control

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Human Resource Management of IT

• Recruit qualified personnel
• Develop, organize, and direct the capabilities of
  existing personnel
• Train employees
• Design career paths and set salary and wage levels

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Management Roles
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Managing the IS Function (continued)

• The CIO and Other IT Executives
• Chief Information Officer (CIO)
• Oversees all use of IT in many companies.
• Brings the IT function into alignment with
  strategic business goals
• Concentrates on business/IT planning and strategy
• Helps develop strategic uses of IT in e-business
  and e-commerce

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Managing the IS Function (continued)

• Technology Management
• All IT must be managed as a technology platform
  for integrated e-business and e-commerce systems
• May assign a Chief Technology Officer (CTO)
• In charge of all IT planning and deployment

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Managing the IS Function (continued)

• Managing User Services
• Functions to support and manage end user and
  workgroup computing
• Provides both opportunities and problems for
  business unit managers
• Help desks
• Establish and enforce policies

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Failures in IT Management

• IT is not being used effectively by companies
  that use IT primarily to computerize traditional
  business processes, instead of using it for
  innovative e-business processes
• IT is not being used efficiently by IS that
  provide poor response times and frequent down
  times or when application development projects
  are not managed properly

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Failures in IT Management (continued)

• Management Involvement and Governance
• Senior management needs to be involved in
  critical business/IT decisions to optimize the
  business value and performance of the IT
  function.
• Requires development of governance structures
  that encourage active participation in planning
  and controlling the business uses of IT.

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Section II

• Managing Global IT

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The International Dimension

• A vital part of managing an e-business enterprise
  in the internetworked global economies and
  markets of today.

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Global IT Management
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Thank You

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