???????? ???????????? ??????? ? ??????? ??????????? ???????? ISO 9000-2000

1
???????? ???????????? ??????? ? ???????
??????????? ???????? ISO 9000-2000
2
?????????, ?????? ? ?????????

• ??????????? ?????? ??????????, ???????????? ?
  ???????????? ???????????? ?? ????????? ?
  ???????????, ??????????? ??? ????????
  ???????????? ? ?????????? ?????????. ??? ??????
  ???????? ??????????? ??????????? ? ??????????
  ?????????? ???????, ??????? ??????????????
  ??????.
• ?.8.1 ISO 9001-2000

3
???? ?????????

• ????? ?? ?????? ????????, ?? ? ??? ?? ????????, ?
  ???????? ??? ? ??????, ?? ?????? ???-??? ?? ????
  ?? ???? ?? ?? ?????? ???????? ??? ? ???????? ?
  ??????, ???? ?????? ?????? ? ???????????????????.
• ???? ???????
• When you can measure what you are speaking about
  and express it in numbers, you know something
  about it but when you can not measure it, when
  you can not express it in numbers, your knowledge
  is of meager and unsatisfactory kind
• Lord Kelvin

4
???????? ISO 9000

1. ???????????? ?? ???????????? ????????? (Customer
   focus)
2. ?????????? ???? ??????????? (Leadership)
3. ?????????? ???????????? (Involvement of people)
4. ?????????? ?????? (Process approach)
5. ????????? ?????? ? ?????????? (System approach to
   management)
6. ??????????? ????????? (Continual improvement)
7. ???????? ??????? ?? ?????? ?????? (Factual
   approach to decision making)
8. ?????????????? ? ???????????? ?? ?????? ????????
   ?????? (Mutually beneficial supplier
   relationships)

5
???? ????????

• ????????????? ???? ???????? (conformance cost)
• ????????? ?????????????? (prevention cost)
• ????????? ?????????? (appraisal cost)
• ??????????????? ???? ???????? (non-conformance
  cost)
• ????????? ??????????? (rework cost)
• ?????? (loss)

6
??????? ?? ????????

• ?????????? ????????? ???????? ?????????????????
  ????????????? ???? ????????
• ?????????? ????????? ???????? ??????????
  ??????????????? ???? ????????

Sedigh-Ali S., Ghafoor A., Paul R. A.
Metrics-Guided Quality Management for
Component-Based Software Systems,- Proceedings
of the 25th Annual International Computer
Software and Applications Conference
7
??????? ????????? ?? ????????

• ?????????????? ???????????? ??????? ?????????
  ?????????? ?? ???????? ??????????????? ????????
  ??????????
• ????????????????? ???????? ?????????? ? ?????????
  ???????????? ??????????? ??????????? ?????????
  ????????????? (? ????????? ?? ??????? ??????
  ???????????? ????????) ??????????????? ?????????
  ???????? ??? ?????????? ????????????? ?????????
  ???????? ?? ??????? ??????.
• ?????????? ? ????????????????? ????????
  ?????????? ???????????? ???????? ??? ???????
  ??????? ? ????????? ????????? ???????? ?????????
  ???????? ????? ? ????????????? ??????????
  ???????? ? ???? ??????? ?????????????
  ????????????? ??????.

• ???????? ?? ?????? ?????? ??????? ??????????
• ??? ?????? ????????? ???????? ????????,
• ?????????? ????????????? ?????????????? ????????
  ????? ???????? ????????, ?????????????? ??
  ?????????? ??????

Harter D. E., Slaughter S. A. PROCESS MATURITY
AND SOFTWARE QUALITY A FIELD STUDY,-
Proceedings of the twenty first
internationalconference on Information systems
December 2000
Slaughter S. A., Harter D. E., Krishnan M. S.
Evaluating the Cost of Software Quality,-
Communications of the ACM, August 1998/Vol. 41,
No. 8.
8
????????????? ????????
Stylianou A.C., Kumar R. L., An Integrative
Framework for IS Quality Management,-
COMMUNICATIONS OF THE ACM, Sept. 2000/V l. 43, N
9
9
?????????? ? ????????

• ??????? (?? ISO 9001-2000)
• ???????????? ????? ????????
• ????????????
• ???????????????
• ???????????????????

10
????????? ???
????????
11
???????? ?????????
12
????????? ??????
K??? ?1 KPROCESS ?2 KHR ?3 KCHIEF
?4 KDOC ?5 KENV
13
??????? ?????????
Value added processes
KPROCESS a1 KMETHOD a2 KCOMERCE
KDEVELOP
14
?????? ????????????? ????????

• KCOMERCE a1 KCOST_COMERCE a2
  KCONTRACT_COMERCE a3 KPLAN_COMERCE
  a4 KCUST_COMERCE
• KCUST_COMERCE - ?????? ???????????????? ?????? ?
  ???????????? ? ?????? ?????????????
  ????????
• KCOST_COMERCE - ???????????????? ??????????
  ????????????
• KCONTRACT_COMERCE - ??????????? ???????? ???????
• KPLAN_COMERCE - ???????????????? ????????????
  ????????????

15
?????? ????????????????? ????????

• KDEVELOP a1 KPRODUCT a2 KACT_DEVELOP
  a3 KQUALITY
• K PRODUCT - ?????? ?????????? ?????????
• KACT_DEVELOP - ?????? ?????????? ?????????.
• KQUALITY - ?????? ?????????? ?????????
• KPRODUCT KPROCESS_DEVELOP KBUG_DEVELOP
• KPROCESS_DEVELOP - ?????? ?????????? ??????????
  ??
• KBUG_DEVELOP ?????? ????????????

16
?????? ???????? ?????????????????

• KMETHOD a1 KAUDIT a2 K IMPROVE
• KAUDIT KAUDIT_CONFIDENCE K
  AUDIT_INCONSITENCY
• K IMPROVE (KCMK2 - KCMK1 ) / K CMK2
• KAUDIT - ?????? ??????????? ?????? ???
• K IMPROVE ?????? ????????? ???
• KAUDIT_CONFIDENCE - ??????? ??????
• K AUDIT_INCONSITENCY ?????? ??????????
  ??????????????

17
???? ??????Project Central
18
???? ??????Rational Clear Quest
19
???? ??????Relavis Over Quota
20
?????????? ????????????????
???????? ???????? ???????? ????? ????????????????
KDOC ?????? ?????????? ????????????? 0,90 0,70
KCHIEF ?????? ???????????????? ???????????????? ??????????? 0,87 0,70
KHR ?????? ???????????????? ?????????? ????????????? ????????? 0,72 0,70
KENV ????? ?????? ?????????????? ? ???????????????? ????? 0,92 0,70
KCUST_COMM ?????? ????????????? ???????????? ? ????????????? 0,91 0,70
KCUST_SAT ?????? ????????????????? ??????????? 0,64 0,70
KPRODUCT ?????? ???????? ????????? 0,79 0,70
KDEVELOP ?????? ????????????????? ???????? 0,81 0,70
KCOMERCE ?????? ????????????? ???????? 0,59 0,70
KMETHOD ?????? ???????? ????????? ? ????????? 0,86 0,70
KPROCESS ?????? ???????????????? ????????? 0,59 0,55
K??? ?????? ???????????????? ??? 0,77 0,65
21
??????????

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   Control to the Software Process, - Proceedings of
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3. Slaughter S. A., Harter D. E., Krishnan M. S.
   Evaluating the Cost of Software Quality,-
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   Metrics-Guided Quality Management for
   Component-Based Software Systems,- Proceedings of
   the 25th Annual International Computer Software
   and Applications Conference (COMPSAC01)
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