ESD VicRoads

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ESD_at_ VicRoads

• VicRoads ESD Strategy
• John Ford - Manager Electronic service delivery

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Outline...

• Development of ESD Strategy
• Overview of ESD Strategy
• Current Status

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What is ESD?

• Electronic Service Delivery is
• ...the provision of transaction and information
  services to customers and stakeholders using some
  form of electronic interface

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VicRoads - 4 core business

• Road System Management
• Traffic Road Use Management
• Road Safety
• Registration Licensing

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Strategy Development

• Three phases
• Bottom up
• Top down
• Synthesis

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Bottom Up ...

• Information Plans
• Processes, data, external interactions, systems,
  issues
• Core Business ESD Strategies
• Transaction audits
• List of possible ESD projects
• Current proposals ideas

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Top down ...

• Management discussions workshops
• Directors, General Managers, BA Managers
• future directions, business opportunities,
  implementation barriers, customer issues
• Many issues identified

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Key issues and opportunities

• Whole of Government Integration
• Technology
• Primary service providers
• BPR opportunities
• Partnerships
• Take up via public business
• Restrictions and uncertainties
• Marketing
• Volumes

• Access from anywhere
• Access any time
• Access any channel
• Life event focus
• Complete transactions
• Data quality
• Privacy
• Security
• Staff awareness
• Costs benefits
• Legacy system integration

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Top down ...

• Management discussions workshops
• Directors, General Managers, BA Managers
• future directions, business opportunities,
  implementation barriers, customer issues
• Many issues identified (approx 25)
• Context established
• Government Policy/Strategy
• VicRoads Corporate Plans - 2010
• Changing business IT environment

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Synthesis - bringing it all together

• Issues paper
• Draft Strategy for comment
• Feedback
• Not a Business Strategy
• Need clear accountabilities - ESD BAs
• Govt. Online program to be key objective

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Final Strategy

• Objectives
• Meet the Online targets
• Demonstrated progress towards 30 reduction in
  transaction costs by 2010
• Consolidated issue into 5 Strategies with
  actions responsibilities identified
• Initial list of projects from transaction audits
• Need for regular review

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5 Strategies

• Project Team
• Technology Infrastructure
• ESD Applications
• Accessibility Useability
• External Environment

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Project Team

• Coordination of VicRoads ESD Program
• Policies procedures
• Security, performance monitoring
• ESD Applications Guidelines Standard
  Specifications
• Progress Reporting
• Staff Awareness

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ESD Technical Infrastructure

• ESD Architecture
• Support multiple clients
• Backend system integration
• Common shared components (security, payments,
  etc.)
• Designed to cater for all external interactions

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ESD Applications

• Business Areas Responsibility
• 29 Priority Applications
• Rethink processes end-to-end
• Role of Agents Partners
• New Opportunities
• Customers
• Businesses (LGA, contractors, etc.)

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Accessibility Useability

• VicRoads Homepage
• Customer focus
• Content quality
• Information vs Transactions
• Management arrangements
• Proposal to redevelop as OnLine Office
• Whole of Government Channels
• Marketing of ESD Services

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External Environment

• Whole of Govt Forums
• New technologies
• ESD Adoption rates
• Strategy Review

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Current Status ...

• Infrastructure being developed implemented in
  stages
• One major application complete
• VSR Online
• Security review conducted
• Guidelines Standard specifications being
  prepared
• Internal External presentations

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Current Status ...

• Applications
• Tenders about to be issued for two applications
  (RL)
• Issues
• Business Cases
• Funding
• Other priorities
• Technology limitations

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Summary Overall ..

• Still early days
• Timing ambitious
• 2001 is still a challenge