Chapter 1 DuBrin

1
Chapter 1 (DuBrin)

• Human Relations and Yourself

2
Study Human Relations

• Acquire information about it.
• Develop skills in dealing with people.
• Cope with job opportunities.
• Cope with personal opportunities.
• Capitalize on opportunities.

3
Practical Human Relations

• Its the application of an art.
• Its the application of knowledge.
• Its about the way humans are.
• Its objective is to improve personal, job, and
  career effectiveness. (success? happiness?
  satisfaction? security? wisdom? influence?
  respect?)

4
Read If by Rudyard Kiplinghttp//www.poetrylove
rspage.com/poets/kipling/if.html
Can we take this dead white guy seriously?
(search the Internet)
                           RUDYARD KIPLING(Born
December 30, 1865, Died January 18, 1936)
5
"If"

• What virtue does Kipling honor with this poem?
• Is this poem about human relations? Why?
• Does the poem tell you about Kiplings idea of
  good human relations?
• What living person has the human qualities that
  Kipling admires?

6
How do work and personal life influence each
other?

• General life satisfaction
• Physical health
• Attitudes
• Read about SAS Institute at
• http//www.sas.com/corporate/worklife/index.html
• (Keep in mind that SAS Institute is a profit
  making organization. )

7
How do we get self-understanding?

• Knowledge about human behavior
• Informal feedback from others
• Superiors on the job
• Coworkers on the job
• Introspection (look inside using exercises)
• Professional assessments

8
Knowledge about human behavior

• Try to relate what you learn to your particular
  situation.
• Be careful to avoid the pitfalls of
  introspection.

9
Informal Feedback from Others

• Feedback is a significant assessment of your
  performance.
• An assessment is what people say about you and
  your behavior.
• Significant assessments come from the people who
  know you. (friends, club and team members,
  neighbors, religious affiliates)
• Have you received a significant assessment
  lately? How did it make you feel?

10
Feedback from Superiors

• Formal performance appraisals for your record
• Our personal identity often comes from our
  workplace and what we do there.
• How else are we known? How do you want to be
  known?

11
Feedback from Coworkers

• What is a peer evaluation?
• What would you consider a strength?
• What would you consider to be a developmental
  opportunity?
• What is a developmental suggestion?

12
Professional Assessments

• Conducted by professional therapists or
  counselors.
• For overcoming emotional problems that have
  become behavioral problems.

13
Your Self-Concept

• What do you think about yourself.
• Will a strongly positive self-concept lead to
  self-confidence?
• How about the image we have of our body?
• Which comes first self-concept or body image?
• Do employers prefer workers who look good?
• Do the groups we join contribute to our image of
  ourselves?

14
The nature of self-esteem

• The feeling of being able to cope with the
  challenges of life.
• Self-efficacy confidence that you can do the job
  at hand.
• Self-respect a positive overall evaluation of
  self.
• Not built on hugs alone. We need to achieve,
  feel proud, and get well deserved recognition.

15
The benefits of self-esteem
WEB CORNER

• Good mental health.
• Shrug off undeserved insults.
• Profit from feedback.
• Good attitude.
• Good work performance.
• Enjoy for challenges.

• High degree of creativity
• Take responsibility
• Feel independent but work in teams.
• Take initiative
• No worry about ones competencies.
• Cope with changing workplace.

16
How to enhance self-esteem.
WEB CORNER

• Accomplish worthwhile activities
• Establish a goal
• Pursue the goal
• Achieve the goal
• Feel good about yourself

17
Become aware of your strengths!

• Actually list them one by one.
• What are your three greatest strengths? (You may
  have to be told.)

18
Minimizing exposure to situations that detract
from your self-esteem.

• OK, but use this sparingly
• May keep you from gaining needed skills.
• Remember that it boosts self-esteem to become
  comfortable with detracting situations.

19
Socialize with people who boost your self-esteem

• Get honest feedback from people who respect
  themselves and others
• Avoid yes people (flatterers)

20
The dangers of preoccupation with the self

• Dont take yourself too seriously.
• Dont set unattainable expectations. Your self
  esteem goes down when you fail.
• Negative self-evaluations prompt self-destructive
  behavior.
• Dont forget others. Help others. You are not
  the center of the universe.