Agenda Session 2

1
Agenda Session 2

• Mini-lecture
• Skill 2 Understanding the Challenges of Leading
  Change
• Video
• Jack Welch and Change at GE
• Challenges of leading change in a large
  organization
• Very mini-lecture
• Key Activities and Skills for Leading Change

2
Skill 2 Understanding the Challenges of Leading
Change
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Planned versus Unplanned Change

• Were mostly interested in planned change

4
Phases of Planned Change

• 1) __________________________
• Make people see need for change
• Increase support for new direction
• 2) __________________________
• 3) __________________________
• Make new ways of doing things routine
• Make changes taken-for-granted

5
Managing thePlanned Change Process

• Key elements of managing change
• 1) Recognizing the need for change
• 2) Diagnosing and planning change
• 3) Managing the transition to the new ways
• 4) Measuring results and maintaining change

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Resistance to Change

• Why individuals resist change
• 1) _____________________
• Change is inconsistent with __________________
• 2) _____________________
• About why change is necessary
• About what change will look like

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Resistance to Change

• Why individuals resist change (continued)
• 3) Fear of __________________
• How will I be affected?
• What if I cant perform up to standards?
• Will I lose status, power, position, income?
• Will work be more difficult?
• How will my social relationships be affected?
• 4) ________________
• People prefer the familiar
• 5) Resentment toward ______________________

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Resistance to Change

• Organizational sources of resistance
• 1) Groups seek to maintain their power
• 2) Structural stability
• Stability in work habits and routines
• 3) Functional sub-optimization
• Functional groups (e.g., marketing) resist change
  that threatens material well-being
• 4) Organizational culture
• People sustain organizational values and beliefs
• 5) Team/departmental culture

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Overcoming Resistance

• Information-based influence
• 1) ____________________________
• Use when there is lack of info about why change
  is needed
• 2) Participation and ____________________
• Use when involvement will bring buy-in
• 3) ____________________________
• Use when people are having trouble adjusting

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Overcoming Resistance

• Power-based influence
• 1) Negotiation and ____________________
• Use when people will resist without incentives
• 2) _________________________________
• Use when people will resist without incentives
• 3) Explicit and implicit _________________
• Use when people will resist without threats of
  negative consequences

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GE Video
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GE Video Questions

• What caused GE to undertake radical change?
• What were some of the important successes of the
  change effort?
• What were some of the important problems with the
  change effort?

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Key Activities in Leading Change

• 1) Establishing a sense of _______________
• Crisis?
• 2) Forming a powerful _________________
• Opinion leaders with power to effect change
• 3) Developing a compelling _______________
• What will new organization look like?
• 4) Communicating the vision widely

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Key Activities in Leading Change

• 5) Empowering employees to ______________
• 6) Generating ______________________
• 7) Consolidating gains and creating greater
  change
• 8)__________________ change in culture
• Taken-for-granted ways of doing things

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Other Key Skillsfor Leading Change

• 1) Communicating compelling vision for change
• 2) Understanding power and politics
• 3) Understanding culture and culture change