State of Michigan Department of Information Technology

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State of Michigan Department of Information
Technology
WASHTO X State DOT IT Consolidations
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State of Michigan Department of Information
Technology

• Agenda
• Proposed Client Relationship Model (CRM)
• Proposed CRM Org Chart
• MDIT _at_ MDOT Governance
• MDIT _at_ MDOT Funding Model
• MDIT _at_ MDOT Org Chart

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State of Michigan Department of Information
Technology
DIT Service Delivery
Core Support
Agency Clients
Client Relationship Management
Information Officer
Agency Director
Applications Services
Client Service Director
Agency Specific Services
Program Managers
Agency Support Director
Shared/ Leveraged Services
Client Specialist
Infrastructure Specialist
Users
Service Center
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State of Michigan Department of Information
Technology
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State of Michigan Department of Information
Technology
Typical Service Delivery Team Know the Client,
Own the Problem, Share the Solution
Information Officer
Budget Liaison
Client Service Director
Agency Support Director
Client Service Director
Applications
Infrastructure
Infrastructure
Applications
Applications
Manager
Specialist
Client Specialist
Client Specialist
Specialist
Manager
Manager
Procurement
Procurement
Liaison
Liaison
Contract
Contract
Management
Management
Liaison
Liaison
Center for
Center for
Geographic
Geographic
Information
Information
Liaison
Liaison
Infrastructure Services Delivery Manager
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State of Michigan Department of Information
Technology
Program Focus
Project Focus
Delivery Focus