The good, the bad, the ugly CONFRONTATION

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The good, the bad, the ugly CONFRONTATION!

• Chandra Daffer
• Assistant Director of Student Activities
• Center for Student Involvement
• Fort Hays State University
• 600 Park Street Hays, KS 67601
• 785.628.4664 cadaffer_at_fhsu.edu

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Confrontation Conflict

• What is confrontation?
• the act of confronting the state of being
  confronted as a a
  face-to-face meeting b the clashing of forces
  or ideas CONFLICT
• What is conflict?
• 1 FIGHT, BATTLE, WAR ltan armed conflictgt2 a
  competitive or opposing action of incompatibles
  antagonistic state or action (as of divergent
  ideas, interests, or persons) b mental struggle
  resulting from incompatible or opposing needs,
  drives, wishes, or external or internal demands
• Do you have to have a conflict with someone to
  have a confrontation?

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• Situations where people appear to have different
  desires, needs, wants, opinions or beliefs
• a conflict

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Causes of Conflict

• Relationship Problems
• Values Differences
• Data Problems
• Structural Problems
• Interests

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Conflict Model according to Thomas-Kilmann

• A persons behavior can be categorized along two
  dimensions
• assertiveness
• cooperativeness
• Five behavioral strategies were identified in
  relation to personal assertiveness and
  cooperativeness conduct
• behavior situation a CONFLICT RESOLUTION STYLE

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5 Conflict Resolution Styles

• Accommodating Go along to get a long. Takes
  little time. Low assertiveness and high
  cooperativeness. Win/Lose
• Competing My way or the highway. Takes
  little time. Low cooperativeness and high
  assertiveness. Thinking, logical, disregard for
  feelings. Win/Lose
• Avoiding Ill think about it tomorrow. Takes
  little time. Low assertiveness and low
  cooperativeness. Win/Lose
• Collaborating Two heads are better than one.
  Takes a lot of time. High cooperativeness and
  high assertiveness. Win/Win
• Compromising Split the difference. Moderate
  time required. Medium cooperativeness and medium
  assertiveness. Win/Lose

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Group Questions

• When is my style needed?
• What are the skills needed for my style?
• What happens if I OVER USE my style?
• What happens if I UNDER USE my style?

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How do you manage conflict confrontations?

• Why do you want to resolve or manage a conflict?
• How much time a day do you spent resolving
  conflicts or negotiating?
• Should you find a WIN/WIN situation in every
  conflict?

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Confrontation 7-Step Plan

• Initiate Contact
• Establish Rapport
• Identify Issue/Problem/Conflict
• Problem is Agreed Upon
• Obtain Attainable Commitment
• Keep Commitment
• Praise Success

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References

• Webster Dictionary
• http//www.m-w.com/dictionary/
• Conflict Management Simulation Activity
• Decision Making and Conflict Managmenet An
  Overview, 1986 CDR Associates
• Thomas-Kilmann Conflict Model, Preferred
  Resolution Style
• The Seven-Step Plan for Confrontation, NIC

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• Thank you
• Questions???