Coordination

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Chapter 8

• Coordination Communication

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Coordination Communication

• Types of interdependence
• Pooled
• -individuals and units are related but
  dont have close connections
• -they contribute separately

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Coordination Communication

• Types of interdependence
• Sequential
• -individuals and units have close
  connection but the activities take place
  in sequential chain

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Coordination Communication

• Types of interdependence
• Reciprocal
• -individual and units have a close
  relationship
• -the interdependence goes in both
  directions

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Coordination

• Definition
• The conscious activity of assembling and
  synchronizing differentiated work efforts so that
  they function harmoniously in attainment of org.
  obj.

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Coordination

• Intraorganizational coordination
• Contingency approach
• Structural Arrangements
• Autonomous
• Heteronomous
• Conjoint

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Coordination

• Vertical and Horizontal Subsystems
• Vertical differentiation establishes the
  hierarchy and num. of levels in org.
• Horizontal differentiation establishes
  depts. w/in the org.

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Coordination

• Intraorganizational mechanisms of coordination
• -the hierarchy
• -the administrative system
• -the voluntary system

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Coordination

• Interorganizational coordination
• Sharing interdependencies with other
  organizations
• Common linkages between orgs
  market transactions
• contractual relationships

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Coordination

• Voluntary interorg. Relationship transactions
• -links orgs. together in the form of joint
  ventures, partnerships, mergers,
  horizontal and vertical systems

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Coordination

• Involuntary interorganizational relationship
  transaction
• -interdependent relationship with the
  regulating org.

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Coordination

• Costs of Managing Interorg. Linkages
• Time
• Personnel
• Money
• Compromise
• Inflexibility

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Communication

• Four major functions
• Information transmission
• Motivation
• Control
• Emotive expression

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Communication

• Dimensions
• Intra and inter organizational
• Formal and informal
• Verbal and nonverbal

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Communication

• Barriers Environmental and Personal
• Environmental
• Multiple demands
• Encoding
• Decoding

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Communication

• Barriers
• Personal
• Socioeconomic status
• Cultural background
• Diff. beliefs, values, prejudices
• Not upsetting status quo
• Lack of empathy

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Communication

• Flow of Intraorganizational Communication
• Communication Multidirectional
• downward
• upward
• horizontal
• diagonal

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Communication

• Communication networks
• -combine the multidirectional patterns
• -is a system of decision centers
  interconnected by communication channels

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Communication

• Five common networks
• Chain network
• Y Pattern
• Wheel pattern
• Circle pattern
• All-channel network

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Communication

• Informal Communication
• -results from interpersonal relationships
  of org, members
• - involves sharing info w/out formal
  obligations imposed by org. chart
• - grapevine
• - grapevine info flow rapidly and runs
  risk of becoming inaccurate

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Communication

• Formal communication
• - direction of information through
  planned and designed organization
  structure

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Communication

• Flow of Interorganizational Communication
• Boundary spanning gets info to and
  from external stakeholders
• Continuum
• Reactive__________________Proactive
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