Chapter 1 Introduction to Management

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Chapter 1Introduction to Management

• Learning Objectives
• Understand the nature of management
• Identify functions included in the management
  process
• Differentiate among levels of managers
• Identify the different managerial roles
• Specify four types of managerial skills
• Understand the system approach
• Understand the contingency approach
• Understand the role of communication in managers
  job

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Management and Management Functions

• What is Management?
• The Management Processes/Functions
• Planning Defining goals and developing actions
  to achieve goals
• Organizing Designing structures/Grouping people
• Leading Integrating and engaging people
• Controlling Monitoring performance in order to
  achieve goals as planned
• Think about this Management is everywhere! Think
  about how you plan, organize, lead and control in
  your daily lives!

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Levels of Management

• Top Managers
• Middle Managers
• First-line Managers

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Managerial Roles

• Interpersonal Roles
• Figurehead role
• Leadership role
• Liaisons
• Informational Roles
• Monitor
• Dissiminator
• Communicator
• Decisional Roles
• Entrepreneur
• Disturbance handler
• Resource allocation

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Managerial Skills

• Communication
• People
• Technical skills
• Conceptual
• Think about it Which skill do you think is most
  important for an effective manager? Why?
• Self-assessment Your Management Skills

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Key Managerial Concerns

• Efficiency and Effectiveness
• Efficiency
• Effectiveness
• Can you think of an example of efficient but not
  effective? How about effective but not
  efficient?
• Job satisfaction
• Productivity
• Quality

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The Systems Approach

• Closed system not influenced by and do not
  interact with their environment
• Open system recognizes the dynamic interaction
  between organizations and their environments
• Inputs
• People
• Raw material
• Capital resources
• Technology
• Transformation process
• Outputs
• Products or services
• Financial results
• People results

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The Contingency Approach

• Major arguments There is no one best way to
  manage all organizations. The best way to manage
  any particular organization depends on a number
  of variables contingencies
• What are the major contingency factors
• Stability of environment
• Complexity of simplicity of the tasks
• Skill level of workers
• Amount of risk and uncertainty
• Size of the organization

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