Uses of Salesforce Community and Benefits | QR Solutions

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SALESFORCE COMMUNITIES AND ITS BENEFITS
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Salesforce CRM helps all sizes of businesses
organize, connect, and collaborate with clients,
customers and partners. Salesforce also helps
enterprises give top-class customer experience
and cultivate brand loyalty among their
customers, Salesforce communities specifically
help them address and achieve this
goal. Communication makes a big difference in
bonding between enterprises and customers.
Salesforce communities can be developed within
the customer relationship management platform,
offering a streamlined way to share information
and insight with customers and experts within
customer communities. The different types of
communities supported by Salesforce are customer
community, employee community, partner community.
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Uses of Salesforce Community
Accessible and seamless customer support helps
organizations retain customers. Salesforce
community creates a transparent, digital and
cloud-based space that helps communicate,
interact and share information. Salesforce
community space fulfils the needs of customers
and helps them engage with business and access
relevant data when necessary.
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Customers have access to relevant data they
require in Salesforce self-service community.
Community cloud leverages data so enterprises
can share information with customers. When a
customer accesses the Salesforce community, this
allows customers to connect with other users of
the organizations products and services. This
inculcates transparency and enhances trust and
acts as a medium to cultivate loyalty. The
creation of the Salesforce community can help
businesses stand tall among the competition.
Enterprises and customers use community
platforms for voting, chatting, generate ideas
and opinions. Guaranteed customer satisfaction
is one of the best benefits of Salesforce
communities.
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Salesforce customer communities work as
self-service portals that provide FAQs, articles,
and discussion pages relevant to the services or
products of enterprises. In the digital age,
enterprises look at the Salesforce platform more
than any other CRM tool because of its
scalability and flexibility. Customer support is
one of the important pillars of Customer
Relationship Management. Enterprises looking for
a single platform to help extend across all
channels and all service areas need not look for
anything other than the 1 CRM Platform today and
that is Salesforce.
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