Facility Management Made Easy | Innomaint CAFM

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Quick Startup Kit
3 Step Configuration
Step 3 Schedule Definition
Step 2 Asset Configuration
Step 1 User Configuration
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User Roles Vs PrivilegesFactory Flow
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Role Maintenance Head

• Can have access to Dashboard and Reports

Dashboard Breakdown Tickets Repeated
Problem Overall Open Tickets SLA violations
against incidents / Schedules Aging wise Tickets
Reports Asset wise Incident Report Asset wise
Schedule Report
Access Web Portal
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Role Location Head

• Location based User Management
• Asset Definition (Update initial Schedule date)
• Service Engineer Onboarding
• Ticket Management ( Assign/Reassign, Spare parts
  Approval, Approve/Close Ticket)
• Schedule Management (Assign Machine Owner,
  Reschedule)
• Reports (View Report, Export Report)

Access Web Portal
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Role Machine Operator

• Dashboard
• Asset (View General details, Access for support
  documents, specifications)
• Self diagnose the incident/Breakdown
• Raise, Track, Acknowledge Ticket
• Schedule Task(Update the schedule task which is
  assigned to them)
• Feedback and Ratings
• Notification for Ticket/Schedule Process

Access Mobile App
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Role Service Engineer

• Dashboard
• Incident/Schedule Tickets (Assigned, Accepted,
  Awaiting for Approval to close)
• Request for Spare Parts /Request for support to
  reassign to another engineer
• Refer Solution Bank
• Update root cause and solution details
• Feedback about the customer
• Update his availability through leave status
• Notification for Ticket/Schedule Process

Access Mobile App
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User Roles Vs PrivilegesService Agency Flow
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Role Super Admin

• Asset Definition
• Define assets with general details, spare parts,
  support documents and other specifications
• Define Schedules with SLA and Escalation
  configuration
• Define Serial Number
• Define Solution Bank
• Define Self Diagnose

• Configurations
• User Management
• Contracts Compliance Settings
• SLA Configuration for Tickets
• Bulk Upload for Asset Configuration
• Work Order Configuration
• Common preference Settings

• Customer Onboarding with work order pre-approval
  configuration
• Service Engineer Onboarding
• Sub Contractors Onboarding
• Schedule/ Incident Ticket Management (Raise,
  Assign/Reassign, Spare parts Approval,
  Approve/Close Ticket)
• Work Order Management
• Schedule Monitoring / PTW Approval

• Dashboard
• Reports

Access Web Portal
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Role Customer Head

• Asset Definition
• Update location for an asset
• Responsible User mapping
• Update upcoming preventive/spare parts schedule
  date
• Support document download

• Configurations
• User Management

• Ticket Management (Raise, Track, Spare parts
  request Approval, acknowledge)
• Work Order (View, Accept, Reject)
• Schedule (Update User Schedule / Create Ticket
  for Engineer Schedule)
• Notification for Ticket/Schedule Progress

• Dashboard
• Reports

Access Web Mobile
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Role Customer User

• Dashboard
• Asset (View General details, Access for support
  documents, specifications)
• Self diagnose the incident/Breakdown
• Raise, Track, Acknowledge Ticket
• Schedule Task(Update the schedule task which is
  assigned to them)
• Work Order (View, Accept, Reject)
• Feedback and Ratings
• Notification for Ticket/Schedule Process

Access Mobile App
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Role Service Engineer

• Dashboard
• Incident/Schedule Tickets (Assigned, Accepted,
  Awaiting for Approval to close)
• Request for Spare Parts /Request for support to
  reassign to another engineer
• Refer Solution Bank
• Update root cause and solution details
• Update Work Order and submit for approval
• Feedback about the customer
• Update his availability through leave status
• Notification for Ticket/Schedule Process

Access Mobile App