BUSN 258 Course Real Knowledge / busn258dotcom

1
BUSN 258 Course Real Knowledge / busn258dotcom
For More Tutorials
www.busn258.com
2
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Entire Course (Devry)

• BUSN 258 Week 1 Assignment (Devry)

• BUSN 258 Week 1-7 All Discussion Questions
• BUSN 258 Week 4 Midterm
• BUSN 258 Week 8 Final Exam
• BUSN258 Week 1 Assignment
• BUSN258 Week 2 Assignment
• BUSN258 Week 2 You Decide
• BUSN258 Week 3 Case Study
• BUSN258 Week 4 Assignment

• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?

3
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 1-7 All Discussion Questions (Devry)

• BUSN 258 Week 2 Assignment (Devry)

• Week 1 DQ 1 - Customer Service Impact
• Week 1 DQ 2 - Building Relationships
• Week 2 DQ 1 - Selling
• Week 2 DQ 2 - Listening
• Week 3 DQ 1 - Customer Contact
• Week 3 DQ 2 - The Web

• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.

4
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 2 You Decide (Devry)

• BUSN 258 Week 3 Case Study (Devry)

• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve. Write a report correctly formatted
  of at least 125 words. Drop the report in the
  DropBox. Remember to run the spelling and grammar
  checker on your work before turning it in.

• Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service role or
  responsibility where the person has
  organizational responsibility and knowledge of
  the companyÂs

5
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 4 Assignment (Devry)

• BUSN 258 Week 4 Midterm - Set 1 (Devry)

• Look back on your own experiences as a customer
  and identify situations when little things have
  made a difference in your buying decision. Think,
  for example, of places you have stopped doing
  business with. What little things pushed you out
  of the zone of indifference

• Question (TCO 2) The Gallup organization studied
  the impact of customer ________ on long-term
  customer loyalty and profitability.
• Question (TCO 9) You can gain loyal online
  customers through a lack of competition if

6
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 4 Midterm - Set 2 (Devry)

• BUSN 258 Week 5 Assignment (Devry)

• . Question (TCO 9) Despite many similarities
  between them, Wal-Mart and K-Mart have very
  different results, largely because of "little
  things" that seem to result in better customer
  service. How do the sales of these two companies
  compare?

• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your employees about
  feedback importance if you were the boss?

7
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 5 You Decide (Devry)

• BUSN 258 Week 6 Case Study (Devry)

• Scenario SummaryYou are a general manager with a
  service company. You are hearing comments from
  your sales group that customers are unhappy with
  your company. The comments range from poor
  service, missed assignments, to technical
  failures.

• BUSN 258 Week 6 Case Study LL Bean ATT

8
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 7 Assignment (Devry)

• BUSN 258 Week 7 You Decide (Devry)

• 1.Which of the two general causes of
  stress,worker characteristics and working
  conditions,is the most significant in your job?
  How can you control or manage it?

• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting. The meeting was difficult. The
  sales person, Pat Lawson, broke down in the
  meeting.

9
BUSN 258 Course Real Knowledge / busn258dotcom

• BUSN 258 Week 8 Final Exam 1 (Devry)

• BUSN 258 Week 8 Final Exam 2 (Devry)

• 1.Question (TCO 1) The best way to win customer
  loyalty is to
• 2.Question (TCO 2) Which of the following
  problems is NOT listed as a people turnoff?
• 3.Question (TCO 3) Small companies can compete
  against larger ones if they offer

• 1. Question (TCO 1) The first step to reduce
  waiting time is to
• 2. Question (TCO 2) Communication turnoffs
  often occur when employees are ignorant of
• 3. Question (TCO 3) Small companies can compete
  against larger ones if they offer

10
BUSN 258 Course Real Knowledge / busn258dotcom
For More Tutorials
www.busn258.com