BUSN 258 Course Teaching Resources/snaptutorial.com

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BUSN 258 Course Teaching Resources/snaptutorial.co
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The Best way to predict the Future is to create
it.....To Best way....
www.snaptutorial.com
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Entire Course   For more classes
visit www.snaptutorial.com   BUSN 258 Week 1-7
All Discussion Questions   BUSN 258 Week 4
Midterm   BUSN 258 Week 8 Final Exam   BUSN258
Week 1 Assignment   BUSN258 Week 2 Assignment
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 1 Assignment For more classes
visit www.snaptutorial.com   1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers?   2. How do ripple
effects escalate the problem of the lost
customer?  
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 2 Assignment For more classes
visit www.snaptutorial.com   1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.   2.What are three
major elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Week 2 You Decide   For more classes
visit www.snaptutorial.com   Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125 words.
Drop the report in the DropBox. Remember to run
the spelling and grammar checker on your work
before turning it in.
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 3 Case Study For more classes
visit www.snaptutorial.com   1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies. This person could be
in your own organization or in any other company.
Ask the interviewee to describe the role and
importance of customer
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 4 Assignment For more classes
visit www.snaptutorial.com   1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 4 Midterm - Set 2 For more
classes visit www.snaptutorial.com   1.Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is 3. Question (TCO 9) Despite many
similarities between them, Wal-Mart and K-Mart
have very different results, largely because of
"little things" that seem to result in better
customer service. How do the sales of
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 5 Assignment   For more classes
visit www.snaptutorial.com   1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 5 You Decide For more classes
visit www.snaptutorial.com   Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 6 Case Study For more classes
visit www.snaptutorial.com   BUSN258 Week 6 Case
Study LL Bean ATT
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 7 Assignment   For more classes
visit www.snaptutorial.com   1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage
it?   2. How can a manager best set a strategy
for improving customer loyalty? What steps make
sense?
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 7 You Decide For more classes
visit www.snaptutorial.com   Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding
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BUSN 258 Week 8 Final Exam 1 For more classes
visit www.snaptutorial.com     (TCO 1) The best
way to win customer loyalty is to  Question
  (TCO 2) Which of the following problems is
NOT listed as a people turnoff?    
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BUSN 258 Course Teaching Resources/snaptutorial.co
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BUSN 258 Week 8 Final Exam 2   For more classes
visit www.snaptutorial.com   1.   Question
  (TCO 1) The first step to reduce waiting time
is to 2.  (TCO 2) Communication turnoffs often
occur when employees are ignorant of
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BUSN 258 Course Teaching Resources/snaptutorial.co
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The Best way to predict the Future is to create
it.....To Best way....
www.snaptutorial.com