Title: BUSN 258 PAPERS Active Participation / busn258papers.com
1BUSN 258 PAPERS Active Participation /
busn258papers.com
2BUSN 258 PAPERS Active Participation
BUSN 258 All Homework Assigments, You Decide,
Case Study FOR MORE CLASSES VISIT www.busn258pap
ers.com BUSN 258 Week 1 Homework Asssignment
Independent Auto Sales and Service (NEW)
3BUSN 258 PAPERS Active Participation
BUSN 258 Final Exam (All 3 Sets) FOR MORE
CLASSES VISIT www.busn258papers.com BUSN 258
Final Exam (NEW) BUSN 258 Week 8 Final Exam 1
4BUSN 258 PAPERS Active Participation
BUSN 258 Final Exam (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Final
Exam (NEW) Question 1.1. (TCO 1) Which of
these key organizational
5BUSN 258 PAPERS Active Participation
BUSN 258 Midterm (All 3 Sets) FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Midterm
(NEW) BUSN 258 Week 4 Midterm - Set 1
6BUSN 258 PAPERS Active Participation
BUSN 258 Midterm (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Week 4
Midterm (NEW) BUSN 258 Midterm
7BUSN 258 PAPERS Active Participation
BUSN 258 Week 1 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1. What
major corporations that youve heard of seem to
be doing the best job of building customer
loyalty?
8BUSN 258 PAPERS Active Participation
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
9BUSN 258 PAPERS Active Participation
BUSN 258 Week 1 DQ 2 Relation With Customers
FOR MORE CLASSES VISIT www.busn258papers.com
BUSN 258 Week 1 DQ Relation With Customers
10BUSN 258 PAPERS Active Participation
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Week 1
Homework Asssignment Choose either the
Independent Auto Sales and Service (IAS)
11BUSN 258 PAPERS Active Participation
BUSN 258 Week 1 to 7 All DQs FOR MORE CLASSES
VISIT www.busn258papers.com This Tutorial
contains All DQs (Except Week 6 DQ1, Week 7 DQ1)
BUSN 258 Week 1 DQ 1 Positive Impact of Good
Customer Service
12BUSN 258 PAPERS Active Participation
BUSN 258 Week 2 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1.What are
some factors (patterns of behavior) that project
a companys culture? List several examples from
organizations you work in.
13BUSN 258 PAPERS Active Participation
BUSN 258 Week 2 DQ 1 Engaging Your Customers
FOR MORE CLASSES VISIT www.busn258papers.com
BUSN 258 Week 2 DQ Engaging Your Customers Choose
one of the Action Tips presented in Chapter 2 of
the textbook
14BUSN 258 PAPERS Active Participation
BUSN 258 Week 2 DQ 2 Listening To Your Customers
FOR MORE CLASSES VISIT www.busn258papers.com D
Q 2 Listening to Your Customers (graded) Choose
one of the Action Tips presented in Chapter 3
15BUSN 258 PAPERS Active Participation
BUSN 258 Week 2 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com Read the
You Decide scenario and decide on a response.
Your goal is to identify the critical issues in
the scenario and determine
16BUSN 258 PAPERS Active Participation
BUSN 258 Week 3 Case Study (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1.
Interview After completing your assigned
readings for this week,
17BUSN 258 PAPERS Active Participation
BUSN 258 Week 3 Case Study McDuffie Dentistry
FOR MORE CLASSES VISIT www.busn258papers.com
BUSN 258 Week 3 Case Study McDuffie Dentistry
18BUSN 258 PAPERS Active Participation
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone FOR MORE CLASSES VISIT www.busn258papers.c
om BUSN 258 Week 6 DQ Talkng to Your
Customers on Phone Choose one of the Action Tips
in Chapter 4 of the textbook
19BUSN 258 PAPERS Active Participation
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication FOR MORE CLASSES
VISIT www.busn258papers.com BUSN 258 Week 3
DQ Electronic and Internet Communication Choose
one of the Action Tips in Chapter 5 of the
textbook
20BUSN 258 PAPERS Active Participation
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com Continuing either
the Independent Auto Sales and Service (IAS)
or Network Nutrition Distributors (NND)
21BUSN 258 PAPERS Active Participation
BUSN 258 Week 4 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1. Look
back on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision
22BUSN 258 PAPERS Active Participation
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs FOR MORE CLASSES VISIT www.busn258paper
s.com Addressing Customer Turnoffs
(graded) What causes customers to become
dissatisfied and turned off? How can you prevent
it?
23BUSN 258 PAPERS Active Participation
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service FOR MORE CLASSES VISIT www.busn258papers
.com Emerging Trends in Customer
Service Choose one emerging trend in customer
service
24BUSN 258 PAPERS Active Participation
BUSN 258 Week 4 Midterm - Set 1 (Devry) FOR
MORE CLASSES VISIT www.busn258papers.com 1.Que
stion (TCO 1) Excellent organizations are
25BUSN 258 PAPERS Active Participation
BUSN 258 Week 4 Midterm - Set 2 (Devry) FOR
MORE CLASSES VISIT www.busn258papers.com 1. Qu
estion (TCO 1) The letter L in the acronym LIFE
stands for ________.
26BUSN 258 PAPERS Active Participation
BUSN 258 Week 5 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1. How
can organizations become more open to feedback?
What kinds of employee training would help?
27BUSN 258 PAPERS Active Participation
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback FOR MORE CLASSES VISIT www.busn258paper
s.com Collecting Customer Feedback How can
companies collect feedback from customers, and
how much data should be collected?
28BUSN 258 PAPERS Active Participation
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints FOR MORE CLASSES VISIT www.busn258pap
ers.com Handling Customer Complaints How
should you handle a dissatisfied customer? What
about a customer with unreasonable complaints?
29BUSN 258 PAPERS Active Participation
BUSN 258 Week 5 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com Scenario
Summary You are a general manager with a service
company. You are hearing comments from your sales
30BUSN 258 PAPERS Active Participation
BUSN 258 Week 6 Case Study (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com BUSN 258
Week 6 Case Study LL Bean ATT
31BUSN 258 PAPERS Active Participation
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable FOR MORE CLASSES
VISIT www.busn258papers.com Companies with
Good and Bad Service
32BUSN 258 PAPERS Active Participation
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations FOR MORE CLASSES
VISIT www.busn258papers.com DQ 2 Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used
33BUSN 258 PAPERS Active Participation
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) FOR MORE CLASSES
VISIT www.busn258papers.com Continuing either
the Independent Auto Sales and Service (IAS)
or Network Nutrition Distributors (NND) case that
you started in Week 1 and
34BUSN 258 PAPERS Active Participation
BUSN 258 Week 7 Assignment (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1.Which
of the two general causes of stress,worker
characteristics and working conditions
35BUSN 258 PAPERS Active Participation
BUSN 258 Week 7 DQ 2 Stress and Customer Service
FOR MORE CLASSES VISIT www.busn258papers.com
DQ 2 Stress and Customer Service (graded)
36BUSN 258 PAPERS Active Participation
BUSN 258 Week 7 You Decide (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com Scenario
Summary You are Bob Yeader, a Sales Manager, of
a small printing company
37BUSN 258 PAPERS Active Participation
BUSN 258 Week 8 Final Exam 1 (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1. Questio
n (TCO 1) The best way to win customer loyalty
is to
38BUSN 258 PAPERS Active Participation
BUSN 258 Week 8 Final Exam 2 (Devry) FOR MORE
CLASSES VISIT www.busn258papers.com 1. Questio
n (TCO 1) The first step to reduce waiting time
is to
39BUSN 258 PAPERS Active Participation -
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