BUSN 258 Education for Service--tutorialrank.com

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BUSN 258 Education for Service--tutorialrank.com
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 All Homework Assigments, You Decide,
Case Study For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 1
Homework Asssignment Independent Auto Sales and
Service (NEW) BUSN 258 Week 3 Homework
Asssignment Independent Auto Sales and Service
(NEW) BUSN 258 Week 6 Homework Asssignment
Independent Auto Sales and Service (NEW) BUSN 258
Week 6 Case Study Trader Joes Time Warner Cable
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Final Exam (All 3 Sets)  For more course
tutorials visit www.tutorialrank.com   BUSN 258
Final Exam (NEW) BUSN 258 Week 8 Final Exam
1 BUSN 258 Week 8 Final Exam 2
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Final Exam (NEW)  For more course
tutorials visit www.tutorialrank.com   BUSN 258
Final Exam (NEW)     Question 1.1. (TCO 1) Which
of these key organizational behaviors helps
customers to interact with your organization?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Midterm (All 3 Sets)  For more course
tutorials visit www.tutorialrank.com   BUSN 258
Midterm (NEW)   BUSN 258 Week 4 Midterm - Set
1   BUSN 258 Week 4 Midterm - Set 2
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Midterm (NEW)  For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 4
Midterm (NEW)     BUSN 258 Midterm   1.        
Question         (TCO 9) How many people is an
unhappy customer likely to tell about a bad
experience?              
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 1 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   Week 1 DQ 1 -
Customer Service Impact Week 1 DQ 2 - Building
Relationships Week 2 DQ 1 - Selling Week 2 DQ 2
- Listening Week 3 DQ 1 - Customer Contact Week
3 DQ 2 - The Web Week 4 DQ 1 - The Unreasonable
Customer
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 1 DQ 2 Relation With Customers For
more course tutorials visit www.tutorialrank.com  
BUSN 258 Week 1 DQ Relation With Customers How
can companies build healthy relationships with
customers?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW)  For more course
tutorials visit www.tutorialrank.com   BUSN 258
Week 1 Homework Asssignment  Choose either the
Independent Auto Sales and Service (IAS) case
onpage 16, or the Network Nutrition Distributors
(NND) case on page 17. Foreither case, answer
all of the Strategy Planning Questions on page
17. Makesure that your writing is clear,
understandable, and properly formatted and
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 1 to 7 All DQs For more course
tutorials visit www.tutorialrank.com   This
Tutorial contains All DQs (Except Week 6 DQ1,
Week 7 DQ1)   BUSN 258 Week 1 DQ 1 Positive
Impact of Good Customer Service   BUSN 258 Week 1
DQ 2 Relation With Customers   BUSN 258 Week 2 DQ
1 Engaging Your Customers
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 2 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A 1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in. 2.What are three major
elements th
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 2 DQ 1 Engaging Your Customers For
more course tutorials visit www.tutorialrank.com  
BUSN 258 Week 2 DQ Engaging Your
Customers Choose one of the Action Tips presented
in Chapter 2 of the textbook and describe the
tip, as well as how you would implement it for a
particular company.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 2 DQ 2 Listening To Your
Customers  For more course tutorials
visit www.tutorialrank.com   DQ 2   Listening to
Your Customers (graded) Choose one of the Action
Tips presented in Chapter 3 of the textbook and
describe the tip, as well as why it is important.
Illustrate your argument with an example.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 2 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A Read the You
Decide scenario and decide on a response. Your
goal is to identify the critical issues in the
scenario and determine how you would resolve.
Write a report correctly formatted of at least
125 words. Drop the report in the DropBox.
Remember to run the spelling and grammar checker
on your work before turning it in. 
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 3 Case Study McDuffie Dentistry For
more course tutorials visit www.tutorialrank.com  
BUSN 258 Week 3 Case Study McDuffie Dentistry
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 3 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B   1. Interview
After completing your assigned readings for this
week, interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 6 DQ
Talkng to Your Customers on Phone Choose one of
the Action Tips in Chapter 4 of the textbook, and
discuss it with examples.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication For more course tutorials
visit www.tutorialrank.com   BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an
example of the tip, from your experience as a
customer, or your experience as an employee.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more course
tutorials visit www.tutorialrank.com   Continuing
either the Independent Auto Sales and Service
(IAS) orNetwork Nutrition Distributors (NND)
case that you started in Week 1, answerthe
Strategy Planning Questions listed on page 77 at
the end of Chapter 4.Answer all three questions
(including all sub-questions) completely
yourresponse should be at least 200 words,
properly formatted, clearly written and
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 4 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   1. Look back
on your own experiences as a customer and
identify situations when little things have made
a difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs For more course tutorials
visit www.tutorialrank.com   Addressing Customer
Turnoffs (graded) What causes customers to become
dissatisfied and turned off? How can you prevent
it?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service For more course tutorials
visit www.tutorialrank.com   Emerging Trends in
Customer Service Choose one emerging trend in
customer service and discuss how it is impacting
the relationships between companies and customers.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 4 Midterm - Set 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A     1. Question
(TCO 1) The letter L in the acronym LIFE
stands for ________. 2. Question (TCO 2)
Customer loyalty is 3. Question (TCO 9)
Despite many similarities between them, Wal-Mart
and K-Mart have very different results, largely
because of "little things" that seem to res
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 4 Midterm - Set 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A   1.Question
(TCO 1) Excellent organizations are Question
(TCO 2) The Gallup organization studied the
impact of customer ________ on long-term customer
loyalty and profitability. Question (TCO 9) You
can gain loyal online customers through a lack of
competition if Question (TCO 10) Customer
dissatisfaction with a
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 5 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating A   1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss? 2. What are the three
important steps needed to recover the potentially
lost customer?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback For more course tutorials
visit www.tutorialrank.com   Collecting Customer
Feedback How can companies collect feedback from
customers, and how much data should be collected?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints For more course tutorials
visit www.tutorialrank.com   Handling Customer
Complaints How should you handle a dissatisfied
customer? What about a customer with unreasonable
complaints?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 5 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   Scenario
SummaryYou are a general manager with a service
company. You are hearing comments from your sales
group that customers are unhappy with your
company. The comments range from poor service,
missed assignments, to technical failures. When
you ask for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable For more course tutorials
visit www.tutorialrank.com   Companies with Good
and Bad Service Trader Joes Time Warner Cable
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 6 Case Study (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B   BUSN258 Week
6 Case Study LL Bean ATT  
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations For more course tutorials
visit www.tutorialrank.com   DQ 2   Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used to exceed customer
expectations.
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW)  For more course
tutorials visit www.tutorialrank.com   Continuing
either the Independent Auto Sales and Service
(IAS) orNetwork Nutrition Distributors (NND)
case that you started in Week 1 andcontinued in
Week 3, answer the Strategy Planning Questions
listed on page 177at the end of Chapter 10.
Answer all four questions (including all
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 7 Assignment (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 2 Times, Rating B   1.Which of the
two general causes of stress,worker
characteristics and working conditions,is the
most significant in your job? How can you control
or manage it? 2. How can a manager best set a
strategy for improving customer loyalty? What
steps make sense?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 7 DQ 2 Stress and Customer
Service For more course tutorials
visit www.tutorialrank.com   DQ 2   Stress and
Customer Service (graded) Customer service can be
seen as a kind of emotional labor. How can you
reduce stress and prevent burnout if you are a
customer service representative?
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 7 You Decide (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 1 Times, Rating B     Scenario
SummaryYou are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson, broke down in the
meeting. Pat said the work was too much and the
customers too demanding. Where Pat used
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 8 Final Exam 1 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 4 Times, Rating A     1. Question
(TCO 1) The best way to win customer loyalty is
to 2. Question (TCO 2) Which of the following
problems is NOT listed as a people turnoff? 3.
Question (TCO 3) Small companies can compete
against larger ones if they offer
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BUSN 258 Education for Service--tutorialrank.com
BUSN 258 Week 8 Final Exam 2 (DEVRY) For more
course tutorials visit www.tutorialrank.com Tutori
al Purchased 3 Times, Rating A     1. Question
(TCO 1) The first step to reduce waiting time
is to 2. Question (TCO 2) Communication
turnoffs often occur when employees are ignorant
of 3. Question (TCO 3) Small companies can
compete against larger ones if they offer
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BUSN 258 Education for Service--tutorialrank.com