ISO/IEC 17020 certification process

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ISO/IEC 17020 2012 Certification Process

• Implementation
• Documentation
• Training
• Auditing

by Global Manager Group
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What is ISO / IEC 17020 ?
ISO 17020, entitled "General Criteria for the
Operation of Various Types of Bodies Performing
Inspection", is an internationally recognized
standard for the competence of inspection bodies.
ISO 17020 should not be confused with ISO 9001,
which is specific to quality management systems.
 ISO 9001 does not require evaluation of the
technical competence of an inspection body and it
should not be regarded as an acceptable
alternative to ISO 17020.This International
Standard specifies general criteria for the
competence of impartial bodies performing
inspection irrespective of the sector involved.
It also specifies independence criteria. This
standard is intended for the use of inspection
bodies and their accreditation bodies as well as
other bodies concerned with recognizing the
competence of inspection bodies
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Benefits of ISO 17020 Accreditation

• Uniformity in execution and reporting method for
  the people
• Carrying out the activity. Reduced penalty in
  case of disputes
• Meeting the accreditation requirements Reduced
  customer
• Complaints Proof of conforms to specified
  requirements

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Documentation Process
Quality Manual- Policy and objectives Organizati
on Structure

• Procedures-
• Documentation Control procedure
• Internal Audit proc endure
• Audit Plan
• Documented procedures for dealing wit h feedback
  and corrective action
• Procedure for maintenance of security y of data /
  protecting the integrity of
• data
• Documented procedures for dealing wit h
  complaints
• Documented procedures for consideration and
  resolution of appeals

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Procedures for (a) Selection of qualified
suppliers (b) Issuing appropriate purchasing
documents (c) Inspection of received
materials (d) Ensuring appropriate storage
facilities

• Inspections
• Documented instructions on inspection planning
  and conducting
• Documented procedures for equipment maintenance
• Documented procedure for verification of
  equipment
• Procedures for dealing with defective equipment
• Review Check lists
• Documented instructions for carrying out
  inspection safely

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Training Process

• This training is intended to provide an
  integrated provisioning of Quality Management
  System Audit Techniques on Inspection Agency
  standards according to the requirements of ISO /
  IEC 170202012 and provides an understanding /
  interpretation of the requirement ISO / IEC
  170202012.
• Quality management and the role of inspection
  bodies
• Classification of inspection bodies
• Overview of ISO / IEC 170202012, the terms and
  relationship with other relevant standards (ISO
  9001, ISO / IEC 17025)
• Coordination of audit quality management system
  to ISO / IEC 170202012
• Building the audit program

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• Audit planning, vertical, horizontal and audit
  checklist
• The concept of risk-based audit
• Effective audit techniques
• Evaluation of audit findings
• Report findings and conclusions
• Development and implementation of corrective
• Audit reports and follow-ups.

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Auditing Process

• The inspection body shall establish procedures
  for internal audits to verify that it fulfils the
  requirements of this International Standard and
  that the management system is effectively
  implemented and maintained.
• An audit programmed shall be planned, taking into
  consideration the importance of the processes and
  areas to be audited, as well as the results of
  previous audits.
• The inspection body shall conduct periodic
  internal audits covering all procedures in a
  planned and systematic manner, in order to verify
  that the management system is implemented and is
  effective.

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• Internal audits shall be performed at least once
  every 12 months. The frequency of internal audits
  may be adjusted depending on the demonstrable
  effectiveness of the management system and its
  proven stability.
• The inspection body shall ensure that
• (a) Internal audits are conducted by qualified
  personnel knowledgeable in inspection, auditing
  and the requirements of this International
  Standard
• (b) auditors do not audit their own work
• (c) personnel responsible for the area audited
  are informed of the outcome of the audit
• (d) any actions resulting from internal audits
  are taken in a timely and appropriate manner
• (e) any opportunities for improvement are
  identified
• (f) the results of the audit are documented.

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