EMOTIONAL INTELLIGENCE

1
EMOTIONAL INTELLIGENCE
2
EMOTIONAL INTELLIGENCE
POWER
HOW MUCH POWER DOES IT TAKE TO BUILD UP AND
KNOCK DOWN THE GREAT WALL OF CHINA
3
DEFINITION OF EMOTIONAL INTELLIGENCE
EQ is a group of non-cognitive
skills,competencies and abilities that influence
ones ability to cope with environmental demands
and situations
4
EMOTIONAL INTELLIGENCE

• IQ
• Mental capacity
• Score measures cognitive adaptation
• Score is static

• EQ
• Self-awareness, self-regulation, motivation,
  empathy,social skills
• Score measures emotional, social and
  intrapersonal factors and interpersonal
  adaptation
• Score is dynamic

5
COMPONENTS OF EMOTIONAL INTELLIGENCE
SELF REGULATION
SELF AWARENESS
EQ
MOTIVATION
SOCIAL SKILLS
EMPATHY
6
EMOTIONAL ENERGY

• Your first and foremost job as a leader is to
  take charge of your own energy and then to help
  orchestrate the energy of those around you
• Peter F Drucker

7
RUSH AND ROAROF ORGANISATIONAL BUSYWORK

• Tense Energy
• (High tension, high energy)
• Physical energy is high
• Impatiently pushing yourself
• No time to reflect
• Burnout and exhaustion

• Calm energy
• (Low tension, high energy)
• Optimistic presence of mind
• Mental, physical reserves high
• Increased creative intelligence

8
RUSH AND ROAROF ORGANISATIONAL BUSYWORK

• Tense - Tiredness
• (High tension, Low energy)
• Create undesirable moods
• Depression
• Low self esteem
• Dysfunctional behaviour

• Calm-Tiredness
• (Low tension, Low energy)
• Healthy state of winding down
• Comfortably awake, at ease

9
(C x E) - (T x F) M(Calmness x
Energy)-(Tension x Fatigue) Motivation
10
10 - 60 seconds strategic pauses2 Min
work breaksFrequent physical activity in the
dayNutrient-rich Meals and SnacksLight
heartedness and HumourWorkscape Adjustments for
ProductivityDeep Sleep
EMOTIONAL ENERGYSTRATEGIES FOR ENHANCEMENT
11
At the heart of each of us, whatever our
imperfections, there exists a silent pulse, a
complex of wave forms and resonances, which is
absolutely individual and unique, and yet which
connects us to everything in the universeGeorge
Leonard
12
EQ IN THE WORKPLACE, EFFECT ON LEADERSHIP

• Listening skills
• Self - actualised - care and growth in team
• Impulse control (identify and experience
  emotions)
• Low levels of EQ affect bottom line
• Task focus is important, EQ builds teams sense
  of belonging, support, optimism

13
EQ IN THE WORKPLACE, EFFECT ON LEADERSHIP

• You can buy peoples time you can buy their
  physical presence at a given place you can even
  buy a measured number of muscular motions per
  hour. But you cannot buy enthusiasm you cannot
  buy loyaltyyou cannot buy the devotion of their
  hearts. This you must earn Clarence Francis

14
QUESTIONNAIRE -DEVELOPING YOUR OWN EQ

• Gain awareness of your abilities ito EQ and how
  to develop these
• Rate yourself
• Five competencies of EQ
• Intrapersonal Self awareness, Managing emotions,
  self- motivating
• Interpersonal Relating well, Emotional mentoring

15
TASKS TO IMPROVE COMPETENCIESINTRAPERSONAL
REFLECT ON ENCOUNTERS WHEN CALM
SELF AWARENESS
ENGAGE IN INNER DIALOGUE
16
TASKS TO IMPROVE COMPETENCIESINTRAPERSONAL
TAKE TIME OUT
USE HUMOUR
MANAGING EMOTIONS
17
TASKS TO IMPROVE COMPETENCIESINTRAPERSONAL
SELF MOTIVATION
IMAGINE YOURSELF SUCCEEDING FEELING GOOD
IMAGINE TODAY IS THE BEST DAY EVER
18
TASKS TO IMPROVE COMPETENCIESINTERPERSONAL
KNOW HOW TO CALM AN OUT OF CONTROL PERSON
EMOTIONAL MENTORING
BE A SUPPORTIVE LISTENER
19
TASKS TO IMPROVE COMPETENCIESINTERPERSONAL
REINFORCE POSITIVE STEPS
RELATING WELL
FOUR LEVES OF COMMUNICATION