Strategic Thrusts in an eGovernment Action Plan

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Strategic Thrusts in an e-Government Action Plan

• Emmanuel C. Lallana, PhD
• Executive Director
• e-ASEAN Task Force

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e-GOVERNMENT

• the use by govt of ICTs that have the ability
  to transform relations with citizens, businesses,
  government employees and other arms of government

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e-GOVERNMENT GOALS

• Transparency Accountability
• Quick Response Bureaucracy
• Effective Efficient Delivery of Goods
  Services
• Citizens Online NOT in line
• Empowered Citizenry

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e-GOVERNMENT DEMOCRACY

• Facilitates participation
• new technologies can make it easier for citizens
  to access public info, discuss issues and
  scrutinize government
• Broadens participation
• Opens new channels for democratic communications

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e-GOVERNMENT DEMOCRACY

• Deepens participation
• strengthens the connection between citizens and
  their representatives and between citizens and
  government

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eGOVERNMENT STRATEGY

• Develop an e-Govt Plan, with set targets
  timetable
• People, NOT Technology, is Key
• Finance Creatively
• PPP Works!
• Develop User Trust

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1. DEVELOP A PLAN

• Put everything online and do everything online
• Ensure easy and universal access to online
  information and services
• Use Portal effectively

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1. DEVELOP A PLAN (cont)

• Use ICT appropriately
• Prioritize Key Agencies
• Ensure Interoperability, Interconnectivity Among
  Across Systems Databases

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1. DEVELOP A PLAN (cont)

• Use Open Standards and Open Source
• Outsource rather than develop in-house
• Arrange Institutional and Policy Framework

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2. PEOPLE IS KEY

• Champions are needed
• Change Management is important
• Government employees should be skilled to become
  knowledge workers

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3. CREATIVE FINANCING

• BOT, BOO, BTO
• Allow private sector to take full commercial risk
• Pay per use policy
• Maximize ODA use

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4. PUBLIC-PRIVATE PARTNERSHIP

• Business Sector Partners
• more updated w/ technology
• Civil Society Partners
• closer to the ground

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5. DEVELOP USER TRUST

• Adopt strict privacy policies that prohibit the
  improper use resale of citizen data
• Disclose all fees and other costs associated with
  e-Government services

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5. DEVELOP USER TRUST (cont)

• Accurately represent the number and scope of
  e-Govt products services offered
• Accurately represent corporate structure and
  affiliate relationships

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5. DEVELOP USER TRUST (cont)

• Help bridge the Digital Divide
• Public access points
• Locally-relevant Content
• Internet Literacy Campaign

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KEY IDEAS

• THINK BIG
• START SMALL
• SCALE FAST

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End of Presentation

• www.e-aseantf.org
• lallana_at_pfgc.ph

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