HMMS 4 Technical Question

1
HMMS 4 Technical Question AnswerWorkshopHMMS
User ConferenceLaguna Beach, California June
2004v1.0
2
HMMS 4 Technical Q AOverview

• HMMS 4 Overview
• Customer Support
• iAS and Database Servers
• PC Workstations
• Peripherals

3
HMMS 4 Technical Q ACustomer Support

• Support Levels
• Level 1
• Website, 5 Hotline calls/mo 2/25 users, 4 Site
  Visits /yr, Adhoc Report Assistance, Custom
  Report Creation, On-site Training, Maintenance
  Releases, User Group Rep., User Conference.
• Level 2
• Website, 3 Hotline calls/mo 1/25 users, 2 Site
  Visits/yr, Adhoc Report Assistance, Reduced
  On-site Training, Maintenance Releases, User
  Group Rep., User Conference.
• Level 3
• Website, 1 Hotline call/mo 1/25 users, 1 Site
  Visit/yr, Maintenance Releases

4
HMMS 4 Technical Q ACustomer Support

• Site Support Levels (June 2004 thru May 2005)
• Level 1
• 29 Palms, Albany, Anniston, Arnold, Barstow,
  Beaufort, Brooks, Corpus Christi, Cherry Pt.
  Edwards, Eglin, Ft. McPherson, Hill,
  Jacksonville, Letterkenny, NASA MSFC, North
  Island, Tinker, Red River, Tobyhanna,
  Wright-Patterson, Warner Robins, Yuma
• Level 2
• AMARC, Hanscom, Kirtland, New River, Rome Labs
• Level 3
• Los Angeles, NASA DFRC

5
HMMS 4 Technical Q ACustomer Support

• Problem Escalation/Resolution
• Faster problem resolution with lower customer
  costs
• On-Site HAZCELL
• HMMS website http//www.hmms.com (see Support
  menu- Userid Password required)
• OnSite Level 2 3 Computer Technicians
• HMMS Hotline _at_ 1-877-565-4234
• Remote Telephone Assistance (FE, AS, Rpts)
• Site Visits (FE, Functional Experts, Trainers)

6
HMMS 4 Technical Q ACustomer Support

• Customer Responsibility
• Network connectivity reliability
• General PC support
• Laser printer support
• Internet Explorer installation, setup,
  maintenance
• HMMS peripheral setup and diagnostics
• PC software setup for HMMS peripherals

7
HMMS 4 Technical Q ACustomer Support

• EnvironMax Responsibility
• HMMS Hotline
• open track problem logs
• assist with problems that the customer is unable
  to resolve
• Field Engrs, Application Engrs remotely assist
  with
• problems that the customer and Hotline cannot
  resolve
• Field Engrs, Trainers assist on-site with
• problems that the customer and Hotline cannot
  resolve remotely
• Application Engrs
• Bug fixes, BCRs, design enhancements, additional
  modules

8
HMMS 4 Technical Q A iAS and Database Servers

• iAS and Database Server Requirements

9
HMMS 4 Technical Q A iAS and Database Servers

• HMMS 4 Server Topology

Base LAN
PC
dB Server
Web Report Server
PC
PC
PC
10
HMMS 4 Technical Q A iAS and Database Servers-
Small Site

• DB Hardware
• Dell PowerEdge 2650
• Win 2000 Srvr or Redhat Linux Adv Srvr
• 2 3.0GHz 1MB cache CPUs
• 4GB RAM
• 2 18GB 15k Raid1 Disk (OS)
• 3 36GB 10k Raid5 Disk (DB)
• 24x CDROM
• 10/100Mbps NIC
• 17 monitor

• iAS Hardware
• Dell PowerEdge 1750
• Win 2000 Server
• 2 3.0GHz 1MB cache CPUs
• 2GB RAM
• 2 36GB 15k Raid1 Disk
• 24x CDROM
• 10/100Mbps NIC
• 17 monitor

11
HMMS 4 Technical Q A iAS and Database Servers-
Medium Site

• DB Hardware
• Dell PowerEdge 2650
• Win 2000 Srvr or Redhat Linux Adv Srvr
• 2 3.0GHz 1MB cache CPUs
• 4GB RAM
• 2 18GB 15k Raid1 Disk (OS)
• 3 36GB 15k Raid5 Disk (DB)
• 24x CDROM
• 10/100Mbps NIC
• 17 monitor

• iAS Hardware
• Dell PowerEdge 2650
• Win 2000 Server
• 2 3.0GHz 1MB cache CPUs
• 2GB RAM
• 2 18GB 15k Raid1 Disk
• 3 36GB 15k Raid5 Disk
• 24x CDROM
• 10/100Mbps NIC
• 17 monitor

12
HMMS 4 Technical Q A iAS and Database Servers-
Large Site

• DB Hardware
• Dell PowerEdge 6650
• Win 2000 Srvr or Redhat Linux Adv Srvr
• 4 2.7GHz 2MB cache CPUs
• 4GB RAM
• 2 18GB 15k Raid1 Disk (OS)
• 3 73GB 15k Raid5 Disk (DB)
• 12 18GB 15k Raid5 Disk Array
• 24x CDROM
• 10/100Mbps NIC

• iAS Hardware
• Dell PowerEdge 2650
• Win 2000 Server
• 2 3.0GHz 1MB cache CPUs
• 4GB RAM
• 2 18GB 15k Raid1 Disk
• 3 36GB 15k Raid5 Disk
• 24x CDROM
• 10/100Mbps NIC

13
HMMS 4 Technical Q A iAS and Database Servers-
All Sites

• Database Software
• HPUX 11.0, 11i, Solaris 9, Win 2000 Srvr/Adv
  Srvr, or Redhat Linux Adv Srvr
• Current OS patches
• Oracle RDBMS 8.1.7 or 9.2.0
• Current Oracle patches
• Secure Shell SSH-2

• iAS Software
• Windows 2000 Srvr /Adv Srvr
• Current Service Pack
• Oracle 9iAS 1.0.2.2.2a
• Java 1.31, XDK 9.2.0.4
• Current Oracle patches
• Secure Shell SSH-2
• Arial Narrow BC C39 2 to 1 Barcode Fonts

14
HMMS 4 Technical Q A PC Workstations

• PC Workstations

15
HMMS 4 Technical Q A PC Workstations

• For Windows 98/98 SE
• (Recommend OS upgrade)
• Pentium III 1.4GHz CPU
• 256MB RAM
• 20GB hard disk
• 1024x768 video card
• 24x CDROM
• 10/100 Mbps Network Interface Card (NIC)
• 17 monitor
• USB, parallel, serial ports

• For Windows NT4/2000 Prof/XP Prof
• Pentium III 1.4GHz CPU
• 512MB RAM
• 20GB hard disk
• 1024x768 video card
• 24x CDROM
• 10/100 Mbps Network Interface Card (NIC)
• 17 monitor
• USB, parallel, serial ports
• w/MS Virtual Machine 5

16
HMMS 4 Technical Q A PC Workstations

• All HMMS 4 PCs need
• Internet Explorer 6.0 w/Service Pack 1 patches
• (recommend 1024x768 small fonts display, 96dpi)
• Acrobat 5.05 (reports)
• Arial Narrow BC C39 2 to 1 barcode fonts
• Microsoft Media Player 7 or 9 (ShowMe file
  display)
• Pop-up stoppers disabled

17
HMMS 4 Technical Q A PC Workstations

• PCs with Palm Data Collectors need
• Internet Explorer 6.0 w/Service Pack 1 patches
• Acrobat 5.05 (reports)
• Arial Narrow BC C39 2 to 1 barcode fonts
• Pop-up stoppers disabled
• Palm Desktop 4.01 (PC Hotsync)
• CG4 Palm Software 2.01 (HMMS DB up/dn loads)
• Material Waste applications (PC Palm)
• Palm Satellite forms
• JRE 1.31 Java runtime engine

18
HMMS 4 Technical Q A PC Workstations

• PCs with Symbol Data Collectors need
• Internet Explorer 6.0 w/Service Pack 1 patches
• Acrobat 5.05 (reports)
• Arial Narrow BC C39 2 to 1 barcode fonts
• Pop-up stoppers disabled
• Kermit GUI v2.1 PC Software (PC data transfer)
• JRE 1.31 Java runtime engine
• HMMS 4 Symbol Data Collector OS
• HMMS 4 Symbol Data Collector Applications

19
HMMS 4 Technical Q A PC Workstations

• PCs used for Discoverer 4i Reporting need
• Internet Explorer 6.0 w/ Service Pack 1 patches
• Acrobat 5.05 (reports)
• Arial Narrow BC C39 2 to 1 barcode fonts
• Pop-up stoppers disabled
• PCs w/ Windows XP must have Microsoft VM 5.0)

20
HMMS 4 Technical Q A PC Workstations

• PCs used for Discoverer Administration need
• Note Each site needs 1 Discoverer Administrator
• Internet Explorer 6.0 w/ Service Pack 1 patches
• Acrobat 5.05 (for reports)
• Arial Narrow BC C39 2 to 1 barcode fonts
• Pop-up stoppers disabled
• PCs w/ Windows XP must have Microsoft VM 5.0)
• Discoverer Plus 4.1 client software
• Discoverer Administration Edition 4.1 client
  software

21
HMMS 4 Technical Q A PC Workstations

• Items not HMMS 4 tested
• PCs w/ non-recommended OS
• PCs w/ non-recommended hardware
• Thick and thin clients
• Diskless workstations
• File server-based HMMS applications
• non-recommended browsers
• Non-recommended peripherals

22
HMMS 4 Technical Q A Peripherals

• Peripherals

23
HMMS 4 Technical Q A Peripherals

• HMMS 4 Peripherals
• Wedges scanners
• Barcode printers
• Laser printers
• Data Collectors (Symbol Palm)
• Digital scales

24
HMMS 4 Technical Q A Peripherals

• Wedges and Scanners
• Intermec 9720 wedge (obsolete) and
• Intermec 1545 hand-held scanner (obsolete)
• Intermec 9730 wedge (w/power supply) and
• Intermec 1550 hand-held scanner

25
HMMS 4 Technical Q A Peripherals

• Barcode and Laser Printers
• Intermec 3400 barcode printer (w/PrintSet
  drivers)
• Prodigy Plus barcode printer (obsolete)
• Datamax Class I (420x) barcode printer
• HP LaserJet printers
• Digital Scales
• Weightronix WI-125 digital scale
• (w/ DB25 to DB9 adapter cable)

26
HMMS 4 Technical Q A Peripherals

• Data Collectors
• Symbol LDT-3800 Data Collector (obsolete)
• Symbol PDT-6800 Data Collector
• (HMMS 3.2 and 4.x)
• Symbol/Palm SPT-1700 Data Collector (obsolete)
• Symbol/Palm SPT-1800 Data Collector
• (HMMS 4.x only)

27
HMMS 4 Technical Q A

• Thanks for Coming