211 Ontario.ca

1
211 Ontario.ca

• Canadian IR Conference, 211 Day, October 2005

2
Ontario IR Network

• Local data partners Ontario Data Collaborative
• Administrated by Findhelp (Coordinator, Ontario
  Database)
• Data Agreements between partners FH
• Project procurement, contract negiotiation and
  administration currently centralized but could
  be decentralized

3
Typical IR Projects in Ontario

• Public use 211Ontario.ca
• Professional use TeleHealth and Victim Support
  Services
• Customized data services
• Local partners Directory sales and subscriptions

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211Ontario.ca Consolidation of existing local
sources of human services data into a single,
standardized database
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Province wide resources tap into a centralized
repository of locally collected and maintained
data
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Can be used to augmented with additional features
for diverse communities (Aboriginal, youth,
seniors)
7
Can be customized around special topics
(employment, health, housing) to create service
directories
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Strengths in partnering IRs

• Local knowledge improves quality of information
• Flexible organizations (no political or
  jurisdictional issues)
• Shared mandates and like structures
• Commitment to standards
• Commitment to common classification

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Challenges of Model

• Bilingualism
• Communications between partners
• Broader community engagement
• Volatility of organizations
• Collaborative revenue model
• Future relationship/impact with critical
  supporting elements CIOC, Taxonomy, findhelp
  application

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211 Advancing the Provincial Consolidated System

• IM/IT application enhancements, Taxonomy
  Project
• Community Engagement
• Administration Governance
• Networked System Pilot Niagara, Simcoe and
  Toronto partnership

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Guiding Principles for 211 Online

• Consistent user experience and expectations
• Joint Terms of Use (Inclusion Policy)
• Joint Privacy Policy
• Shared data standards and classification system
• Scalable, replicable, robust

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Online Pilot 211CityRegion.ca

• Over 10 millions records will be viewed in 2006
• Future user preference will determine site view
  (geography, topic, record fields, custom
  directories)
• Issue Protect or replace revenue stream
  represented by current customized data projects

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211 Ontario Architecture
Reporting
Findhelp/Oracle-Java
Call Tracking
Local Databases
211Ontario.ca
Reporting
Provincial Data Warehouse
CIOC/SQL-ASP
Call Tracking
211 Call Centre
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Features of Ontario Collaborative Approach

• Import records can be posted for
  projects/sharing
• Export any member can access records and use as
  needed
• Cost sharing great than the sum of its parts
  (application development, Taxonomy, reporting,
  call tracking)

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211Canada.eh?

• Basis for a national system?
• Twin cities/provinces?
• National collaboration?