Effective Listening

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Effective Listening

• Chapter 3

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Why Listening is Important

• Listen confirm a persons humanity, presence,
  worth
• We spend more time listening than speaking

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Listening vs. Hearing

• Hearing vibration of sound waves on our
  eardrums, impulses sent to the brain
• Listening the process of giving thoughtful
  attention to another persons words
  understanding what you hear

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Reasons We Fail to Listen

• Listener interference
• Differing listening styles
• Speaker interference
• Inability to get beyond differences

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Listening Styles

• Experiential listener
• Auditory listener
• Visual listener

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Listenable Speech

• Considerate speech
• Oral style words meant to be heard
• vs.
• Written style words meant to be read

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Considerate Speeches

• Ease the audiences burden of processing
  information

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Interference Caused by

• Information that is
• too complicated
• too challenging
• too basic

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Interference Caused by

• Language that is
• too formal or technical
• too casual
• too noninclusive
• too cluttered

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Difficult Language

• Jargon
• Slang
• Colloquialism
• Euphemism

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Culturally Inclusive

• Respectfully recognizes the differences among the
  many cultures in our society

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Gender Inclusive

• Recognizes that both women men are active
  participants in the world

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Spotlighting

• The practice of highlighting a persons race or
  ethnicity during a speech

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Verbal Clutter

• Extra words that pad
• sentences claims
• but dont add meaning

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Interference Caused by Differences

• Speech style
• Background occupation
• Appearance
• Values

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How to Listen Effectively

• Listen for speakers purpose
• Listen for main ideas
• Listen for supporting evidence sources
• Listen for consistency of delivery content

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How to Listen Effectively (cont.)

• Write down new words, ideas questions
• Offer nonverbal feedback
• Listen for the conclusion
• Make adjustments for listening styles

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How to Listen Critically

• Listen for
• accuracy of content
• implications of message

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How to Listen Ethically

• Suspend judgment
• Assess information
• Respond to speakers ideas

Try Interactive Activity 3.1 Assessing Your
Listening online at the Invitation to Public
Speaking website.
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Speakers as Listeners

• Monitor audience
• expressions
• posture
• feedback
• level of attention

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Adapt to Audiences Who Are

• Uninterested
• Disruptive or distracted
• Distracted by the speaker
• Confused
• Planning responses rather than listening