SR Help Workshop: Registration Troubleshooting

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SR Help Workshop Registration Troubleshooting
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Why cant my student register?
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Student vs Course

• Can the student register for ANY classes?
• Are OTHER students registered in this class?

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Resources for Troubleshooting

• Enrollment Request
• Records and Enrollment gt Enroll Students gt
  Enrollment Request (displays error message text,
  but no date/time)
• Audit page Records and Enrollment gt Enroll
  Students gt Enrollment Request Search
• (all details of enrollment request but no error
  msg text)
• ALL registration activities (web and PS) are
  recorded here
• Maintain Schedule of Classes
• Curr Mgmt gt Schedule of Classes OR ECS
• View class setup seating capacity, reserved
  seats, etc

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Student Negative Service Indicators/Holds

• Active term vs active date
• Service Impacts
• Staff can only delete holds which their
  dept/college own
• Records and Enrollment gt Student Background Info
  gt Service Indicators

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Student Program/Plan and Term Activation

• Is student status active?
• Begins a few weeks before registration, runs
  nightly
• TC March 14 (Summer) March15 (Fall)
• DL in February
• Records and Enrollment gt Career and Program Info
  gt Student Program/Plan
• Records and Enrollment gt Student Term Information
  gt Term Activate a Student

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Student Appointment

• Loaded once, can be added/changed
• TC March 23
• DL in February
• No appointment is student returning from LOA or
  Discontinued status?
• Records and Enrollment gt Term Processing gt
  Appointments gt Student Enrollment Appointment

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Course Set-Up

• Auto-enrolls is it set-up? are there enough
  seats in lecture section?
• Bug class is Closed for no good reason!
• Curr Mgmt gt Schedule of Classes OR ECSgt Maintain
  Schedule of Classes
• Curr Mgmt gt Schedule of Classes OR ECS gt Update
  Sections of a Class

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Course Requirement Groups

• Student may not meet requirements
• Requirement group
• Is not accurate
• ECAS vs ECS (Also use Catalog Requisite checkbox)
• Curr Mgmt gt Course Catalog gt Course Catalog THEN
• Curr Mgmt gt Enrollment Requirements gt Enroll Req
  Groups (Requisite Detail tab)

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Course Permission Numbers

• Permission numbers vs student specific
• TC loading today
• DL loaded in February
• Where are my perm ?
• Perm for correct section?
• Is student typing it correctly?
• Records and Enrollment gt Term Processing gt Class
  Permissions gt Class Permission Numbers

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Course Wait Lists

• Open seats/open wait list why?
• Auto-invite process
• Upcoming Workshop in April!
• Records and Enrollment gt Term Processing gt
  Waitlist

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Questions?
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Resources

• Helpline 5-2803
• E-mail srhelp_at_umn.edu
• Website http//training.asr.umn.edu/records

Happy St. Patricks Day!!