EnGenius:

1
EnGenius

• Installer Workshop

Industrial Cordless Phone
Welcome to the Installer webinar! If you have a
demo unit, grab it now so you can join in the
hands-on training.
2
SN-920 ULTRA

• Primary Registration
• Hold down both buttons on the base until you hear
  a beep and both lights light up
• On the handset, press the MENU soft key
• Then press 6 for the REGISTRATION menu
• Press 1 to register the handset
• The handset will have a new ID number

3
SN-920 ULTRA
Workgroup Configuration

• 1 SN-920 handset can be registered to 4 SN-920
  bases
• Each SN-920 base can accept 9 primarily
  registered handsets and 27 more secondarily
  registered handsets
• These 36 handsets share access to all lines or
  ports

SN-920 ULTRA 4 Bases 36 Handsets
Base Unit
Base Unit
Base Unit
Base Unit
Handset
X 36
4
SN-920 ULTRA

• Renumbering (or resetting) a base unit
• Hold down both buttons on the base until you hear
  a beep and both lights light up
• On the handset, press the MENU soft key
• Press 6 for the REGISTRATION menu
• Press 3 to renumber the base unit and enter the
  number (1-4) that you want the base unit to be

5
SN-920 ULTRA

• Secondary registration
• Hold down both buttons on the secondary base
  until you hear a beep and both lights light up
• On the handset, press the MENU soft key
• Then press 6 for the REGISTRATION menu
• Press 1 to register the handset
• The handset ID number will not change

6
SN-920 ULTRA

• Call Manager
• Each handset can accept all calls, only calls
  from certain bases, or only calls that are 2-way
  radio calls or are transferred to them directly
• Use this to establish a workgroup where the
  manager gets all incoming calls or you have a
  receptionist

7
SN-920 ULTRA

• Call Manager
• On the handset, press the MENU soft key
• Press 5 for SETTINGS
• Press 6 for CALL MANAGER
• It will say RECEIVE CALLS FROM BASE
• Select Yes or No for each base unit and hit
  SAVE
• You will still have access to 2-way calls,
  transferred calls, and to the outside lines

8
SN-920 ULTRA
Phantom Base

• Establish 2-way radio between 27 users
• Allow all 27 users to have their own dedicated
  extension off the PBX

9
SN-920 ULTRA
Executive Configuration

• Each handset has their own line or extension off
  the PBX
• Just use primary registration to configure

SN-920 ULTRA 1 Analog Port 1 Base Unit 1
Handset
Base Unit
Base Unit
Base Unit
Base Unit
Base Unit
Base Unit
Base Unit
Handset
Handset
Handset
Handset
Handset
Handset
Handset
10
EP-490

• Primary Registration
• Hold down REG button on side of base until lights
  light up
• On the handset, press the MENU soft key
• Then press 6 for the REGISTRATION menu
• Press 1 to register the handset
• The handset will have a new ID number
• Handsets 10 and 11 are administrator handsets and
  have access to admin functions
• You can also use the ADMIN -gt SYSTEM menu to
  determine the new handset ID of the next
  registered handset or remove a lost or broken
  handset from registration

11
EP-490
Workgroup Configuration

• Up to 36 handsets can share 4 line access
• Use registration instructions
• This is the default configuration

EP-490 1 Base 36 Handsets
Base Unit
Handset
X 36
12
EP-490
Executive Configuration

• Dedicate lines to groups or to individuals so
  that each group or individual has their own PBX
  extension or line

EP-490 1 Base with 4 Dedicated Lines 1
Handset / Line
Base Unit
Base Unit
Handset
Handset
Handset
Handset
Handset
Handset
Handset
Handset
13
EP-490

• Line Dedication
• On the handset, press the MENU soft key on
  administration handsets 10 or 11
• Press 9 for ADMIN menu
• Press 1 for AUTO ATTENDANT
• Press 4 for AA ON/OFF
• Scroll down to select the Line that you want to
  dedicate (1-4)
• Select OFF for the AA
• Select YES to dedicate line
• Enter the handset ID number or group number that
  you want to dedicate the line to

14
EP-490

• Becoming Part of a Group
• On the handset, press the MENU soft key
• Press 5 for SETTINGS
• Press 2 for GROUP SELECT
• Press ADD and enter the group number that you
  want to become part of

15
EP-490

• Auto-Attendant
• On the handset, press the MENU soft key on an
  administrator handset
• Press 9 for ADMIN
• From this menu you can record your Outgoing
  Greeting Message, set the number of rings and
  turn AA on or off by line
• The EP-490 AA is designed for use in applications
  that do not have a PBX. For applications behind
  the PBX, turn the AA off on all lines (default
  setting)

16
External Antenna

• Connector on the base unit, external antenna, and
  lightning protection kit are reverse-thread (left
  handed)
• Install the external antenna 10 feet from
  obstacles either on a roof or from the rafters of
  a warehouse
• Maintain 20 feet between external antennas (or
  base units if no antenna is used) to avoid
  interference. In applications with many users
  requiring many bases, use the EP-490.

17
Lightning Protection Kit

• Use the lightning protection kit to redirect
  static discharges to ground
• Replace the gas fuse in the LPK every year in

18
Helpful Hints

• If mounting the base on a wall, tilt your base
  unit antenna at a 45 angle away from the wall
• When installing the external antenna, uncoil all
  of the cable and create large 6-8 foot loops with
  any excess cable
• The longer, fixed handset antenna will provide
  maximum coverage for both 2-way radio and
  telephone

19
SN-920 ULTRA

• Troubleshooting
• If you have no dial tone
• -make sure you are using a single analog line
• -make sure handset is registered to your base
  unit

20
SN-920 ULTRA

• Troubleshooting
• If your handsets doesnt ring
• -make sure that the call manager is set to allow
  incoming calls to that handset for base 1-4
  (Menu, then 5, then 6 to access Call Mgr
  parameters)
• -make sure handset is registered to your base
  unit