The Original Information Highway

1
The Original Information Highway

• BRUCE SMITH
• 2007 WLA CONFERENCE
• October 19, 2007

2
Moving Mountains Symposium

• September 2006, Denver
• First delivery symposium in 20 years
• Brought together attendees from 29 states and 2
  provinces
• Identified themes, trends, commonalities,
  challenges
• Confirmed need to continue discussion and
  facilitate communication

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Themes

• Couriers take many forms
• Organized around political boundaries
• Bound by geographic features
• Shaped by funding
• Formed around organizational structures

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Themes

• All types of organizations involved
• Urban and rural public libraries
• University and community college libraries
• Special libraries
• School libraries
• Non-profit cooperatives
• Regional library networks
• State library agencies

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Pervasive

• Geographically dispersed nationwide
• Many shapes
• State focused
• Consortia-based
• Regional
• City/County
• Individual institution with branches

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Current U.S. Courier Landscape

• 
  Statewide penetration and/or participation option

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Trends

• Significant interest in physical delivery
• Volume of deliveries growing rapidly
• Wider exposure of library holdings online
• Ability for patrons to request materials through
  online ILL forms
• Circulation-based requesting systems, e.g. place
  holds functions in integrated library systems
• Increased willingness of libraries to lend CDs,
  DVDs, etc.
• Everyone concerned about decreasing delivery
  costs

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Symposium outcomes

• Listserv on delivery issues established Sept
  2006
• Website established released June 2007
• www.clicweb.org/movingmountains
• Publication in process
• Contributed chapters
• ASCLA Publications Committee accepted concept
• Rethinking Resource Sharing Initiative
• Created Delivery Working Group April 2007
• ASCLA-ICAN Physical Delivery Discussion Group
  Established

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State of Statewide Library Delivery

• Cooperative Delivery Network
• History
• LSCA to Cost Sharing
• Network Members
• Over 700 WI Libraries
• MINITEX

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Network Participants and Costs

• Determine route structure based on geography and
  volume
• Calculate participant cost share based on
  driver/sorter time and mileage share of route
• Determining value to libraries
• Who do you share with and how much?
• Goals Speed, Stability, Economy Ease of Use

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Intersystem Delivery by the Numbers

• Over 25,000 stops per year
• PL 15, UW 65 Others 20
• 16,000 driver hours
• PL 19, UW 60 Others 21
• 470,000 miles
• PL 23, UW 58 Others 19
• 1.6 million items
• PL 47, UW 48 Others 5

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State Delivery Services Advisory Committee

• Started in 1998 15 members appointed by the DPI
  State Superintendent
• Completing the Network
• Measuring Efficiency and Cost Effectiveness
• Best Practices
• Future Impact of Technology on Delivery

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Using the Delivery NetworkAnd the SCLS Delivery
Web Site

• Network and Times
• Volume Statistics
• Contact Us
• Shipping Guidelines
• Lost in Delivery
• Routing Labels
• History
• Misc.

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High Costs of Local Volume

• South Central Library System Delivery Volume
  Growth
• 1994 to 2006 500
• Indianhead Federated Library System Volume Growth
• 2000 to 2007 1,910

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Library Delivery ServiceGrowth Management

• Cooperative
• Sharing
• Takes
• Cooperative
• Planning

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Delivery Advisory Committees

• Stakeholders
• ILL Staff
• Shared Catalog Automation Staff
• Low High Volume Library Representation
• Decision Makers and Front Line Library Staff
• Delivery Staff or Courier

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Delivery Advisory Committees

• Committee Charge
• Seek Efficiencies and Cost Effective Measures.
• Facilitate Communication of Delivery Network
  Participants
• Gather Data and Administer Studies
• Plan for Future.

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Delivery Volume Statistics

• Items Sent Costs divided by this volume amount
  determine per item shipping costs for comparison.
• Items Sent and Received These totals assist
  with route/vehicle planning and library staff
  planning for preparing outgoing delivery
  materials and processing incoming delivery
  materials.
• Total of Items Sent and Received plus total of
  next days Items Sent indicates how many items
  are being handled in the delivery chain each day.

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Handling Hours

• The
• Supply
• Chain

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Reducing Volume, Not Access

• Floating Collections
• Hennepin County Library 2004 CHAT Report
  http//www.hclib.org/extranet/
• 2004 Library Journal Article The Latest Wave by
  Ann Cress, Jefferson County Public Library, CO
• Reduced Transportation Holds
• Clustering
• Cooperative Collection Development

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The Handling Chain

• Shelf Transit Patron
• Patron Transit Shelf
• Libraries process 20,000 incoming items
• Delivery sort 20,000 items picked up
• Libraries prepare 20,000 items for next days
  delivery
• 60,000 items x 1 sec. 16 labor hours

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Handling Rates

• Shelf Retrieval
• Transit Hold Processing
• Delivery Hub Sorting
• Incoming Delivery Check In
• Shelving For Patron Pick Up or Stacks

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Manual Delivery Material Processing

• Ownership Tags Routing Labels
• Material Separation Sorting Rates
• Pros Cons

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Automated Material Handling- AMH

• Functionalities
• RFID Bar Codes
• Costs Return On Investment
• Material Processing Rates
• Pros cons

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Automated Material Handling- AMH

• Vendors
• 3m
• Bibliotheca
• Envisionware
• FKI Logistics
• Integrated Technology Group
• Libramation
• Tech Logic
• Trion AG

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Library Facility Planning

• AMH
• Functionality
• Separate delivery entrance/dock
• Connect delivery exchange location, book return
  locations, general materials processing and
  circulation desks to reduce movement and handling.

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Miles Money

• Transport
• Planning

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Transport Capacity and Injury Reduction

• Cart-Techs Tote Master
• Eliminate Lifting to Increase Driver/Load Ratio
• Decrease Mileage and Driver Time
• Workers Compensation

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On The Road

• Vehicle Selection
• Cargo capacity
• Gas vs. Diesel
• Alternative Fuels Future Technology

• Fleet Maintenance
• In House vs. Outsource
• Reusing the Old

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Alternative Delivery Fulfillment Options

• Electronic Delivery
• Home Delivery

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Home Delivery

• Books by Mail old concept revived
• 1950s catalogs of materials patrons could order
  and have delivered
• Rural areas in lieu of bookmobiles
• Delivery to homebound still widespread
• Some libraries offer currently to all patrons
• Multnomah County (OR), Orange County (FL), Topeka
  and Shawnee County (KS)
• May charge fee (e.g. 2.00) or offer free

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Home Delivery

• OCLC Montana pilot
• 10 participating organizations use Sirsi/Dynix
  Unicorn and are NCIP compliant
• 2 participating organizations are Sirsi/Dynix
  Horizon and are non-NCIP
• Patrons can request materials using two different
  methods
• 1) by placing requests in their OPAC
• 2) by placing ILL requests through WorldCat
  Resource Sharing

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Supporting All Library Services

• ILL Circulation
• Continuing Education
• Youth Services
• Homebound and Outreach Services
• Special Requests and Supply Distribution
• Direct to Patron Delivery

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Thank You!

• Bruce Smith
• SCLS Delivery
• bsmith_at_scls.lib.wi.us