nfais

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• nfais
• ONLINE USAGE STATISTICS
• Current Trends and Future Directions in Meeting
  User Needs
• ProQuest Case Studies and Perspectives
• 1-Oct-2004
• John Law

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Agenda

• Two contrasting case studies
• Statistics on usage reporting
• Next step to advance usage reporting

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Case Study A

• Community college
• Single site
• Single library
• Multiple electronic resources
• Onsite and remote usage
• Annual review for collection management

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Case Study A
Account configuration
Database 1
Onsite usage
Database 2
.
.
Database 3
.
Database N
Library
Database 1
Database 2
.
Remote usage
.
Database 3
.
Database N
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Case Study B

• Large multi-type consortia
• 5 institution types
• 28 regions
• 250 institutions
• 1,000 total sites
• Multiple databases varying by type, region, site
• Onsite and remote usage
• Monthly, quarterly, annual reporting

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Case Study B
Database 1
Database 2
Onsite
.
.
Database 3
.
Database N
Site 1
Account configuration
Institution 1
Remote
Database 1
Region 1
Database 2
.
Site 2
.
Database 3
.
Type 1
Institution 2
Database N
Region 2
Site 3
Type 2
Note Database assignments vary by type, region,
institution
Institution 3
Region 3
.
Type 3
.
Consortia
.
.
.
.
.
.
Type 4
.
Type 5
Region 28
Institution 250
Site 1,000
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Complicating Issues

• Usage reporting structure dependent upon
  segmented user authentication
• Authentication constraints, conflicts or changes
• Original account setup defines structure
• usage reporting needs often not well known at
  that stage
• Consortia changes members or structure
• Reporting of roll-up statistics complicated
• Size of reports can be excessive
• Varying requests for different access
  arrangements for viewing or retaining privacy of
  site statistics

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Agenda

• Two contrasting case studies
• Statistics on usage reporting trends
• Next step to advance usage reporting

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Statistics on Usage Reporting

• Pre and post COUNTER
• Increase in total reporting
• Portion of customers using reports

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Statistics on Usage Reporting Trend Pre and post
COUNTER
7 use of COUNTER reports
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Statistics on Usage Reporting

• Increase in total reporting
• 20 from 2002-2003 to 2003-2004 academic year
• Might reflect use of new scheduled monthly
  reports
• Customers using reports
• Roughly 50-65

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Agenda

• Two contrasting case studies
• Statistics on usage reporting trends
• Next step to advance usage reporting

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Next Step to Advance Usage Reporting Common
Access to Reports

• COUNTER XML reports provides for consistency in
  report formats
• Methods for retrieving reports vary significantly
  across providers
• Standards needed for consistent, automated method
  for retrieving reports
• Facilitates collection of statistics and enables
  automated solutions for aggregating and reporting
  across multiple e-resources vendors
• Significant opportunity for efficiencies through
  common applications and commercial services

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Thank you

• John Law
• Director, Product Management
• ProQuest Company
• john.law_at_proquest.com
• 734-975-6213
• What we have to learn to do,
• we learn by doing. Aristotle