Change Management

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Change Management
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What is change management?
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• A structured approach to changes within a
  business
• Refers to the people side of change managing
  the effect this has on individuals, teams and the
  consumer

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The benefits of change

• Rejuvenation
• Progress
• Innovation
• Growth

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Resistance to change

• Cost
• Management being stuck in their ways
• Employee concerns
• Redundancy
• Need for new skills
• Affecting career prospects

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Gas Gear

• Changing the face of retail

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Sources of change

• External
• Economic
• Financial
• Geographic
• Social
• Legal/Regulatory
• Technological

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• Internal
• Technological
• New business culture
• Rebranding
• Structural change

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• BOCs sources of change

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• Changing customer expectations
• New customer product needs
• Outdated

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Managing change effectively

• Identify the need
• Develop a vision and strategy
• Communicate the change to staff
• Create a culture of change
• Set achievable goals
• Look at the results and plan for the future

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How did BOC undertake these steps?
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Identify a need

• Market research
• Compelling design
• Designed for customer and staff efficiency
• Standard, consistent design
• Changing product needs

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Develop a vision and strategy

• To become a benchmark for retail excellence
  within BOC
• To become a leader in the South Pacific region

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SWOT diagram
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Set achievable goals

• Develop a new branding strategy and renovate
  stores
• Review store operating procedures
• Display a carefully chosen and consistent product
  line
• Implement a staff training program
• Encourage CS standards
• Align all stores to a positive cultural fit

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Leadership and change

• Need for strong leadership

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Leadership styles

• Classical-scientific
• Behavioural
• Political

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Classical-Scientific

• Autocratic What I say goes
• Traditional
• Planning, organising, controlling
• Division of labour

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Behavioural

• Leading, motivating, communicating
• No multi-layered hierarchy team structure
• Participative/democratic

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Political

• Negotiating and bargaining
• Coalitions

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• BOCs leadership strategy BEHAVIOURAL
• Hands-on
• Feedback and questions encouraged
• Senior management visited stores and worked with
  staff

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Communication creating a culture of change

• Company meetings
• Direct reports communicated information to teams
• Feedback and questions encouraged
• Staff upskilled

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Look at results and plan for the future

• Continued monitoring of progress
• Staff surveys show high engagement rate
• Continuing upskilling of staff

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