Teamwork

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Teamwork

• Kimberly Snyder Johnson, MBA
• Business Administration Instructor,
• South Texas College
• South Texas Leadership Academy
• Friday, June 15th, 2007

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Teamwork

• Presentation Materials Available Online
• www.southtexascollege.edu/ksnyder

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Working in Teams

• Most modern jobs involve working with others
• Value added qualities to the skills you already
  possess
• Groups can have advantages over individuals
• Productivity
• Accuracy
• Enthusiasm

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• What Makes a Group a Team?
• Clear and inspiring shared goals?
• A results-driven structure?
• Competent team members?
• Unified commitment?
• Collaborative climate?
• Standards of excellence?
• External support and recognition?
• Principled leadership?

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Effective Communication in Groups and Teams

• Recognize Group and Personal Goals
• Groups are happiest and most efficient when group
  and personal goals are mutually supportive
• Personal goals that are not made public are
  called hidden agendas

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Terrific Team Members

• Participate fully
• Are motivated
• Look at the larger picture
• Are sensitive to others
• Are cooperative
• Are self confident
• Conquer conflict
• Can be depended upon
• Celebrate success

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Barriers to Team Success

• Poor Planning / Lack of Goals
• Confusion
• Ineffective Training
• Bad attitude / Its not my job
• Lack of Trust
• Teammates not pulling their load
• Poor Communication
• Lack of Rapport

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Qualities of a Successful Team

• Collegiality
• Collaboration
• Coordination

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Effective Communication in Groups and Teams

• Norms are informal, often unstated rules about
  what behavior is appropriate in a group.

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Effective Communication in Groups and Teams

• Group norms
• govern how tasks are handled
• govern group social interaction
• are challenging when group is cross-cultural
• Create desirable norms early
• Comply with established norms whenever possible

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Problem-Solving Communication

• Systematic Problem Solving
• Reflective thinking sequence by John Dewey
• Phases in Group Problem Solving
• Four phases orientation, conflict, emergence,
  and reinforcement
• Decision-Making Methods

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Problem-Solving Communication
Figure 8-2 Cyclical Stages in an Ongoing Group
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Problem-Solving Communication

• Decision-Making Methods
• Consensus
• Majority vote
• Minority decision
• Expert opinion
• Authority rule
• Choice based on type of decision, importance,
  time available, and member relationships

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• Airline focuses on the ups and downs of
  passengers and Southwest's staff and crew.
• Follow Southwest's staff and crew, from the
  customer-focused flight crews to the hard-working
  ground crews who are often on the receiving end
  of a frustrated customer's wrath.
• America's fourth-largest carrier, Southwest
  Airlines promotes the concept of low-cost,
  no-frills travel and carries 65 million
  passengers every year.

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Works Cited

• Adler, Ronald B. and Jeanne Marquardt Elmhorst.
  (2005). Communicating at Work Principles and
  Practices for Business and the Professions, 8th
  Edition. Boston McGraw Hill.
• (2003). Airline Television series. Season 1
  The Delicate Art of Saying No. AE Television
  Networks.