Lecture Nine Chapter Eight

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Lecture NineChapter Eight

• Non-Verbal Communication

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NON VERBAL COMMUNICATION

• Definition Human action and behavior and the
  corresponding meaning that is attached to
  behavior. In short everything but the words.

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Linkage of Verbal and Non Verbal Communication

• Repeating (Verbal signal followed by physical
  signal)
• Contradicting (Subtle clues about message)
• Complimenting (Congruence of action and words

• Accenting (Strong action supporting words)
• Substituting (Use action or symbols in lieu of
  words. OK)
• Regulating (Speaking louder, holding up a hand)

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WHY PAY ATTENTION TO NON-VERBAL

• Lack of Universal Messages
• Assists in Drawing Accurate Conclusions
• Increases Sensitivity

• Non-Verbal Message is Stronger
• Non-Verbal is a Clarifier
• More Frequent
• 7 Words
• 55 Body(Facial, Posture
• 38 Voice (Mehrabian (1968)

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TIME AND COMMUNICATION

• BUSINESS TIME (Constructed to support the
  industrial revolution. Not a natural activity)
• PERSONAL TIME
• PERCEPTION OF TIME
• Time is Money
• Time is Power (Access)
• Time is Status (Who sees who and when)

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PROXEMICS (Personal Space)

• DISTANCE
• Intimate Distance 18
• Personal Distance 1 - 4
• Social Distance 4 - 8
• Public Distance 12
• STATUS
• Higher Physical Locations
• Privacy
• Propinquity (Close to Power)

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SPACE AND COMMUNICATION (2)

• TERRITORY
• ARRANGEMENT
• ROLE OF BUILDINGS
• OFFICE LOCATION
• Window
• Inner
• Bull Pen

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SPACE AND COMMUNICATION (3)

• ROOM AND FURNITURE DESIGN
• ROOM COLOR (Red, Orange and Yellow aggressive)
  (Blue and Green cool and serene)
• ARRANGEMENT OF FURNITURE
• Power
• Friendly
• Neutral

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KINESICS ( Body Language1)

• NOT A PRECISE SCIENCE
• DIFFERS BETWEEN CULTURES
• MORE ACCURATE IF OBSERVED OVER A LONG PERIOD OF
  TIME
• GESTURES
• CULTURAL CONTEXT (Symbols and action vary)

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KINESICS (Body Language 2)

• FACIAL EXPRESSION
• EYE MOVEMENT (Pupil Dilating, eye contact)
• VOICE
• TOUCH (Pats on the Back, Handshakes, Hugs and the
  issues of sexual harassment.)

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HAPTICS

• TOUCHING
• Professional
• Social
• Friendship
• Intimacy
• Sexual
• SEXUAL HARASSMENT
• Reasonable Woman Standard

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DRESS

• In Fashion not Making Fashion
• Avoid Sexy
• Look the part you want
• Avoid
• Pastels, Bright Colors, Green, Purple, or Orange

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PARALANGUAGE

• Pitch, Tone, Response Time (onset), Duration of
  message
• Nervous (High Pitch)
• Slow Response (Lying or Thoughtful)

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MEN AND WOMEN IN BUSINESS

• Men Take Up More Space
• Handshakes (Firm not bone crunching)
• Women Smile More And Are Expected to Smile
• Women Maintain Eye Contact Longer

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NONVERBAL LEAKAGE OF DECEPTION (LYING)

• BASE LINE BEHAVIOR BEFORE JUDGING
• KINESICS
• Hand to Face
• Cover Mouth
• Touch Nose
• Lip Biting
• Palms Up
• Foot Tapping
• DRESS
• Close and Open Coat
• Play with Collar
• Picking at lint on clothing
• PROXEMICS
• Moving Away
• PARALANGUAGE
• Slow response
• Long Answers
• Vocal Pitch