Progressive Dialer Software For your Business

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XENOTTABYTE SERVICES PVT. LTD.
PREDICTIVE DIALER SOFTWARE
www.vert-age.com
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INDEX
INTRODUCTION
ADVANTAGES
IMPORTANCE
WORKING
FEATURES
CONTACT US
www.vert-age.com
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INTRODUCTION

• Progressive Dialer is an automated outbound
  calling software which connects agents to the
  calls which are answered by the live person only.
  
• Progressive dialing is a way of an outbound
  solution in which the dialer automatically dials
  the number from the saved call list of the
  customers.
• The dialer automatically dials the list of
  numbers from the saved calls of customers. In
  progressive mode, dialer runs using youre
  calling lists across the different campaign at
  the pace of your operations.
• The Dialer system will avoid busy signals,
  answering machines and disconnected numbers.
  Dialer will provide the time to the agent so that
  they can review the customer's information
  presented on the display.
• Dialer makes the interaction between agents and
  customers with less time wastage. Dialer has more
  data-based dialing techniques and dial call when
  the agents are available.
• Dialing system ensures consistent workflow and
  connects call only when the agents available. The
  dialer will run according to calling list and
  call will be dialed when the agents are
  available.
• Progressive Dialer is most useful for sales team
  and contact centers. Using progressive Dialer
  contact center can experience the productivity
  benefits while connecting with outbound calls. It
  will dial the next call until the previous call
  finished.

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WORKING

• Since there are many transactions made on phone,
  sales agents must make the best use of their time
  by keeping the agent's talk time.
• In Progressive Dialer first individual agents
  manually dials a number.
• After dialing the number agent wait for the call
  which is dial for connecting.
• In order to maintain a higher level of efficiency
  and output agent must keep a steady stream of
  communication flowing.
• Having an advanced automated system helps in
  reducing the downtime causing a low level of
  efficiency.
• Progressive dialer helps the sales team by
  automatically dialing out a list of numbers one
  after another to maintain the constant flow of
  calls.

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FEATURES

• DND Filtering- With the help of DND Filtering in
  the progressive dialer, customers on DND will not
  receive updates from your company, which helps in
  saving the time.
• Live Analytics Dashboard- Using the dashboard
  you can see live calls page which is modified to
  show agent type. Agents those who are on the call
  data will now show the summary of Outbound calls
  data.
• Upload Contacts- With Progressive Dialer you can
  upload your contact list on the panel and feed
  data forehand. You can automate your phonebook on
  the panel and save time.
• Campaign Logs- Using the campaign log one can see
  the status of running, completed and paused the
  campaign. Now, this campaign log can be filtered
  using the campaign type filter.
• Agents Availability- By using singular dashboard,
  we can change the agents availability status
  that they are available or not, also change the
  type of agents, type of call group and agent type.

www.vert-age.com
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ADVANTAGES

• Increase Efficiency- By using Progressive Dialer
  Software, call center agents will waste less time
  in dialing the calls and spend more time talking
  with the customers. This will lead to more sales
  and greater revenue gains.
• Multiple dialing modes- The Progressive Dialer
  offers a variety of dialing modes to suit your
  needs. The dialer sets the time zone and the list
  and customized them to meet the business needs.
• Maximize conversation with authentication-
  Effective calling is Effortless nowadays like
  never before by using progressive dialer
  software. The software will automatically get the
  availability of authentication from the front
  desk representatives. Dialer will dial multiple
  numbers from the list of leads and connect a live
  call to the agents.
• Effective Communication- Progressive Dialer helps
  in connecting the agents to the live call with
  the visibility of them and dialer will also cut
  the waiting time of the agents. This will provide
  agents more time for talking and get the better
  way to expand the product.

www.vert-age.com
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IMPORTANCE

• Easy of interaction - Agents will get access to
  the relevant customer information on their screen
  while the call is getting connected. All the
  campaign related scripts are available on the
  agents screen for ease of interaction.
• Productive - Progressive dialer aims to reach
  more people by dialing out more number of calls.
  This does not offer any control to Agent over
  call dialing hence no time is wasted in between
  two calls.
• Analysis Reporting - Dialer software will offer
  complete analysis based on Agents activity
  Campaigns, which help in providing analysis
  reports based on the disposition. Customize
  process based reports are possible.
• Customize operation - It offers seamless
  integration with 3rd party CRM application.
  Customize popup form is offered.

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CONTACT US
GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT.
SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT
LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT-
0120-4349743/9650095791 E-MAIL-
SUPPROT_at_VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM
www.vert-age.com
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www.vert-age.com