Predictive dialer software and Its feature.pptx

1
Predictive dialer software and Its feature
2
A predictive dialer software dials a list of
telephone numbers and connects answered dials to
people making calls, often referred to as agents.
Dialer use a some specific rule or standard to
reduce the time that agents spend waiting between
conversations, while minimizing the occurrence of
someone answering when no agent is available.
predictive dialer is a system that can
efficiently manage your outbound calls, made by
a contact centre, using various algorithms. This
software has a range of algorithms that assist
it to work as a predictive dialer software, auto
dialer, progressive as well as preview dialer.
3
If you have a startup call center you should know
aware about the importance of this software.
Machine Detection Answering Automatic Answering
is the basic features that provides contact
focuses on the potential to recognize live human
picks from answering machines.It helps the agent
to deliver a message to the customer without
waiting for telephone calls. Now, how it can help
your startup call center? Do Not Call The Do Not
Call highlight is a significant component of a
Dialer software. This component is essential for
your startup call center as it empowers the
clients to put any number in the Do Not Call list
by just tapping on few numbers.
4
Pre-Qualification of Calls The least but
essential feature of a Dialer software is to
predict the mindset of the customer from the call
history. In the event that you have found out
about the prescient Dialer, you will imagine this
whole wonder in your brain. As a new company,
you have to fly high which implies you needn't
bother with invalid calls by any stretch of the
imagination. The pre-capability of calls
highlight enables you to identify whether caller
is interested in your product or not. The IVR
system will follow your consumer and once he
responds you will come to know whether its a
genuine lead or not.
5
Recording Calls Call recording is a typical yet
successful feature of a Dialer . Call recording
highlight enables you to check the nature of the
calls and help you be anchored legitimately. Call
recording highlight permits little contact
focuses to arrange their specialists, framework
and improve the customer operator trust connect.
One thing you should recollect that call focus
business altogether relies upon the client and
its fulfillment. Text-to-Speech fifth feature we
are discussing in this article but dont think it
has less importance. It allows you to prepare the
IVR scripts by analyzing the users behavior.Text
to speech feature is very easy to operate and
client friendly feature which can help your
agents to quickly plan scripts for accumulating
caller-specific data.
6
Conclusion There are many a lot of amazing
features are there in an auto-dialer software. In
this article we tried to focus on Text-to-speech,
call recording, machine answering, Do-not-call
and pre-qualification of calls for making your
call center business run smoothly. We hope you
will get some new and creative idea to start-up
as a call center entrepreneur.
7
Contact US For predictive dialer solution
Phone [phone] Mail ID sales_at_iqautodial.co
m Skype support.iqautodial