Session 9 Leadership and Change

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Session 9 Leadership and Change
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AgendaSession 9

• Guest Speaker - Wally Pfeiffer,Managing Change
• Overview of Leadership and Change
• Reminder - Last Session 10
• Student Presentations 3.5 hours 530 pm til 9pm
• Smithers, High Speed- Low Drag, Falcons, Nsync,
  Monkeys, Seekers, Bellissimo, Immigrants
• Each team has 20 minutes
• Plus, 5 minutes for Q A

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LEADERSHIP IS AN ORCHESTRATION
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Top Line/Bottom Line Paradox

• Profits represent bottom line and include
  finance, marketing, engineering, and
  manufacturing
• Top line represented by total sales and include
  values, morale, communication, etc.
• Assess how well your organization is handling
  this paradox and capacity for hard and soft
  leadership

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Leadership Style

• Effective use of different leadership styles
  (samples)
• Manage Vs Lead Polarity
• Use of peers to manage perceived weaknesses
  (i.e. introversion)

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People Process Managing and Leading
Managing Leading
Stability-oriented Continuity Compliance Technical
ly oriented Position of authority Prosperity
Change oriented Improvement Commitment Diagnostic
oriented Influence oriented Uncertainty

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Follow rules blindly Resists changes Misses
opportunities
No stability No guiding rules Chaos
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Where have we erred?

• Edward Schein, renowned change management expert,
  states that we have erred in oversimplifying
  and over generalizing
• Bureaucratic restraints
• Many experts claim that the most effective frame
  of reference is that provided by science and
  systems theory

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Just what is Systems Theory?

• The systems approach examines the impact of the
  parts or subsystems in terms of a series of
  interrelated and interdependent parts that
  interplay with and impact the whole,
• Healthy organizations exhibit subsystems that
  effectively interact with each other. One
  subsystem cannot be overemphasized at the expense
  of the other.

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Overview of Jack Welchs Leadership Model

• CEO of GE, Jack Welch, identified 4 goals for
  his Work Out Program
• 1) Building Trust 2) Eliminate unnecessary
  work
• 3) Empowerment 4) Create boundarylessness

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Current Leadership Challenges

• Critical need exists to improve diagnostic skills
  and development of appropriate change strategies
• Creation of emotional energy to promote
  competitive advantage

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Current Leadership Challenges

• High levels of positive emotional energy lead to
  faster cycle times, higher quality, lower costs,
  and ability to continuously transform
• Ideas provide the fuel
• Embrace change as an opportunity rather than
  barrier to success

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Attributes of Leaders

• What are the common characteristics of our best
  leaders?

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Characteristics of Superior Leaders

• Honest
• Competent
• Forward-looking
• Inspiring
• Intelligent
• Fair-minded

• Imaginative
• Courageous
• Mature
• Self-controlled

AMA, Federal Executive Institute Alumni
Association and Santa Clara University Study
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Take away assignment

• Identify a characteristic on the superior leaders
  list that you want to focus in on.
• Write it on a large card.
• Put it on your desk.
• Begin applying it every day.

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Transformational Leaders

• Jack Welchs, CEO GE, Six Rules
• Control your own destiny, or someone else will.
• Face reality as it is, not as it was or as you
  wish it were.
• Be candid with everyone
• Dont manage, lead.
• Change before you have to.
• If you dont have a competitive advantage, dont
  compete.

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Transformational Leaders Need

• Perception insight
• Motivation skill (unfreezing)
• Emotional strength (absorb anxiety)
• Ability to change cultural assumptions
• Create involvement participation
• Depth of vision

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Paradoxes of Transformation

• Forces of stability vs. forces of change
• Tension between denial and acceptance of reality
• Struggle between fear and hope
• Struggle between the manager and the leader

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Leadership and Change

• Discussion Questions
• Given the culture of your organization(s), what
  strategies or programs have been used to inspire
  trust, empowerment, and shared authority? Have
  they been successful? Why or Why not?
• What role has leadership played in these efforts?
  
• What prevents your organization from fully
  adopting Jack Welchs Work Out goals?

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Building a Coalition

• Find the right people
• Requires strong position power, broad expertise,
  and high credibility
• Requires strong leadership and management skills
  
• Create Trust
• Through carefully planned off-site events
• Through lots of talk and joint activities
• Develop a common goal
• Sensible to the head
• Appealing to the heart

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Geniusmeans little more than the faculty of
perceiving in an unhabitual way. William James