Experiencing Leadership From the Inside Out

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Experiencing Leadership From the Inside Out
DISCOVERY
PRIORITZATION
CLOSURE
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Experiencing Leadership From the Inside Out
Defining Leadership By nature Is complex! What
is this important to stop and consider?
DISCOVERY
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Experiencing Leadership From the Inside Out
Defining Leadership By a show of hands In this
room, who has a concern for, or an influence on,
one or more people in the world? How many
leaders do we have in this room? Does everyone
feel like they are exceeding their personal
expectations at accomplishing all they can be as
a leader?
DISCOVERY
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Experiencing Leadership From the Inside Out
By responsibility What is Job 1 for
leadership? Job 1 for leadership is to execute
the vision of the organization. Did you know?
70 of CEOs are relieved of their duties due to
the lack of execution of the vision.
DISCOVERY
Why CEOs Fail, Ram Charan, Fortune Magazine,
June 1991 and all enduring leadership
authorities)
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Experiencing Leadership From the Inside Out

• A bit about me John Dozier
• Work / Play Summary
• Leadership Coach, Organizational Effectiveness
  and Strategic Planning and Marketing 5 Years
• Consumer Packaged Goods Marketing 15 Years
• Event Marketing 10 Years
• Specialty Sporting Goods Retail 10
• Restaurant 5 Years
• New Product Marketing 5 Years
• Incentive Programs 10 Years
• Instructor / Mountain Guide 13 Years
• National-Caliber Athlete (cycling,
  ultra-marathon, Winter Triathlon World Record
  Holder) 10 Years

DISCOVERY
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Experiencing Leadership From the Inside Out

• A bit about me John Dozier
• My Vision
• "To help bring about professional and personal
  renewal via clarity of purpose and a passion to
  act -- in organizations and peoples lives.
• The Core Values I Promote
• Truth
• Trust
• Teamwork

DISCOVERY
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Experiencing Leadership From the Inside Out
A bit about me John Dozier
Only by beginning with LEADERSHIP will the
balance of any/all organizational change and/or
improvements be sustained and continuously
improved over time.
DISCOVERY
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Experiencing Leadership From the Inside Out
A bit about me John Dozier
DISCOVERY
All matters of change involve occasionally and
intentionally stepping out of the every day and
immersing ourselves in growth opportunities and
increasing our ability to influence others.
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Experiencing Leadership From the Inside Out
A bit about me John Dozier Phase I
DISCOVERY Key Stakeholder Survey Bench
marking Industry Data Phase II PRIORITIZATION
Present Key Findings Rank Prioritize Data
Analyze Key Stakeholder Input Phase III
CLOSURE Stakeholder Communication Culture,
Process and / or Technology Improvements Set
Continuous Improvement Expectations / Guidelines
DISCOVERY
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Experiencing Leadership From the Inside Out
What is MIND The GAP?
Watch your step!
DISCOVERY
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Experiencing Leadership From the Inside Out
Minding the gap is about

• Paying attention. Paying much closer attention
  to ALL aspects of life
• Its a whole new state of mind, heart and will

• Making the invisible, visible
• Understanding that life is much more than, fine
  or really busy
• Looking beneath the surface of things

DISCOVERY
Mind the GAP is about insisting we NOT live on
the surface of life!
What do most of us have in common with the Water
Strider insect?

• Not being satisfied with mere survival or the
  worlds acceptable norms
• Proactively using ALL of ones God-given story,
  gifts and passions
• And ending well very, very well!

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Experiencing Leadership From the Inside Out
A bit about you an NT

• being ABSTRACT in communicating and UTILITARIAN
  in implementing goals
• highly skilled in STRATEGIC ANALYSIS
• marshalling and planning or inventing and
  configuring
• competent in action, respect themselves in the
  degree they are autonomous, and feel confident of
  themselves in the degree they are strong willed
• trusting in reason and hungering for achievement
• pragmatic about the present, skeptical about the
  future, solipsistic (self is the only reality)
  about the past
• individualizing as parents, mind-mates as
  spouses, and learning-oriented as children

DISCOVERY
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Experiencing Leadership From the Inside Out
EXPECT Being more aware, purposeful and
proactive in leadership quality and influence and
being more preventive in common leadership
missteps like
DISCOVERY
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Experiencing Leadership From the Inside Out
A bit more about me John Dozier Since Im
from St. Louis originally, theres only one thing
you need to know, right? What High School did I
go to?
DISCOVERY
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Experiencing Leadership From the Inside Out
A bit about me John Dozier Salisbury School.
A Boarding School in Salisbury CT. Doesn't ring
any bells? If youve ever seen Dead Poets
Society, thats all you have to know And a
couple of other things 1) Carpe Diem , and 2)
Its where I experienced crew or rowing.
DISCOVERY
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Experiencing Leadership From the Inside Out

• Carpe Diem Latin for Seize the Day!
• What do your TODAYS look like? Are you treating
  your time wisely and preciously? Or
  presumptively, fearfully and wastefully?
• TODAY is the only day youve been given to live.
• Are you anxious about your yesterdays? Are you
  worried about your tomorrows?
• If so, youre not living in and for TODAY.
  Youre missing life And this is not an
  exaggeration!

DISCOVERY
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Experiencing Leadership From the Inside Out
DISCOVERY
Touchstone Home Entertainment
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Experiencing Leadership From the Inside Out

• 2) Its where I experienced rowing.
• Lots of great metaphors and applications for life
  lessons
• Three are very important in rowing, and in life
  The catch, the release and the return.
• The two I want to impart are a) The Catch, and
  b) The Release.

DISCOVERY
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Experiencing Leadership From the Inside Out
The Best in the World The Catch And the
Release
DISCOVERY
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Experiencing Leadership From the Inside Out

• The Catch
• The portion of the stroke when the oar initially
  engages the water.
• The Living-What-You-Learn Lesson Please be
  sure you really catch what I'm saying.
• Strive mightily to let go of your preconceptions,
  bias, and the worlds influence and hear this
  presentation in new ways.
• Dont be conformed to old patterns of thinking
  but be transformed by renewing your mind.

DISCOVERY
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Experiencing Leadership From the Inside Out

• The Release
• The portion of the stroke when the oar is
  removed from the water and the journey back to
  the catch begins.
• The Living-What-You-Learn Lesson Please
  commit to sharing, teaching and including others
  in what you hear, what you learn, and what you
  wish to live out.
• Release whatever wisdom and goodness you have
  retained back into the world as you teach others
  and live it yourself OR YOU WILL LOSE IT!

DISCOVERY
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Experiencing Leadership From the Inside Out
What is, Leadership from the inside-out?
What is most personal
DISCOVERY
is most universal. (Danish Philosopher,
Soren Kierkegaard)
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Experiencing Leadership From the Inside Out
PRIORITZATION
An Organizational Effectiveness Model
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Experiencing Leadership From the Inside Out
NOTE I Personal WE Organizational
VISION Why do (I) we exist?
VALUES Who (am) are (I) we? How do (I) we
conduct (myself) ourselves to achieve (my) our
purpose?
PRIORITZATION
STRATEGIC ROADMAP How do (I) we achieve our
vision or purpose?
ALIGNMENT Has the Vision, Values and Business
Roadmap been clearly communicated to all
stakeholders?
PERSONAL RESPONSIBILITY (Am) Are (I) you
unleashing the involvement and potential of the
people in the organization?
RESULTS How (am) are (I) we measuring results
to assure continuous improvement based upon
reality?
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Experiencing Leadership From the Inside Out
PRIORITZATION
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Experiencing Leadership From the Inside Out
As a leader, whether or not you can execute the
vision, depends on some surprising
character-istics of your HEART and SPIRIT!
PRIORITZATION
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Experiencing Leadership From the Inside Out
The heart of leadership is a matter of the heart
and spirit.
HEART Your core values, your beliefs, your
worldview, the epicenter of your life, your most
fundamental centerpiece and dependencies and
expectations.
PRIORITZATION
SPIRIT Your emotions, feelings, sentiments, and
moods.
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Experiencing Leadership From the Inside Out
The Story About the HEART and SPIRIT
PRIORITZATION
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Experiencing Leadership From the Inside Out
The Story About the HEART and SPIRIT
PRIORITZATION
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Experiencing Leadership From the Inside Out
The Story of My Heart

• A Wounded Heart
• Emotionally abused early in life
• Created hiding places to escape the pain
• I discovered a heart of stone with a window
  inside while breaking rocks in the creek near my
  home
• Today My story, heart and spirit has been
  redeemed and I have a heart for the heart of
  life, for leadership, and for the led

PRIORITZATION
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Experiencing Leadership From the Inside Out
The Story of My Heart

• The Potential Vulnerabilities
• Compartmentalized heart protect and defend
• Low Self-Esteem bought into the lie of
  others voices
• Pleaser wanting love / attention
• Poser ashamed of vulnerability
• Visionary but no follow-up leading to
  isolation
• Compulsive / Driven striving for identity
  and admiration

PRIORITZATION
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Experiencing Leadership From the Inside Out
The Story of My Heart

• The Strengths that reflect vulnerabilities
• Intellect via protecting my heart
• Compassion via seeing my wounds and healing
• Wisdom via seeing the deeper issues of life
• Discernment via looking for signs of my
  parents emotions
• Coaching / Teaching via wanting to pay it
  forward

PRIORITZATION
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Experiencing Leadership From the Inside Out
Are you self-aware of the story of your life,
your heart and your spirit?
Does it appear to you how important knowing your
story might be yet?
PRIORITZATION
What might be a catalyst for you to get to know
your story better? And pay it forward?
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Experiencing Leadership From the Inside Out
Definition
Hallmarks
Daniel Golemans Emotional Intelligence Factors
PRIORITZATION
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Experiencing Leadership From the Inside Out
Jim Collins (Good to Great) confirms the same
principles Level 5 Leadership qualities
A Level 5 Leader moving from good to
great! An individual who blends extreme personal
humility with intense professional will.
According to our five-year research study,
executives who possess this paradoxical
combination of traits are catalysts for the
statistically rare event of transforming a good
company into a great one.
PRIORITZATION
Reflects Daniel Golemans Emotional Intelligence
Factors RE Matters of the Heart
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Experiencing Leadership From the Inside Out
Why do so few leaders fulfill Collins' ideal?
Perhaps because they were never really cared for
themselves. It's the "abused leaders abuse
others" syndrome. If you are an abuser and
believe that people are just a means to your end,
do everyone a favor and transition to an
individual contributor role, like investment
banking or consulting.
PRIORITZATION
As you face the (sometimes) brutal truths and
summon the courage to change, take heart in the
fact that, by growing and serving others, you
will also serve yourself. As Jim Collins found,
great leaders "love what they did, largely
because they loved who they did it with." Susan
H. Cramm, former CIO and vice president of IT at
Taco Bell and CFO and executive vice president at
Chevys, a Taco Bell subsidiary)
Good to Great Level
5 Leadership
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Experiencing Leadership From the Inside Out
Far too many individuals within organizations
look forward to weekends so that they can recover
from their "crazy-making" experiences at work
only to find that they must face the same
dynamics on Monday.
Often, persons who come from dysfunctional
families find their organizations repeating the
same patterns they learned in their families.
Even though these patterns feel familiar, they do
not feel healthy.
PRIORITZATION
Looking at Organizations as Families. (The
Addictive Organization)
Even after our favorite committees have had
workshops on communications skills, breakdowns in
communication, dishonesty, isolation, anger, and
withdrawals continue. What is going on? What are
we missing? (THE ADDICTIVE ORGANIZATION -
co-authored with Diane Fassel)
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Experiencing Leadership From the Inside Out
In a very real sense there is no such thing as
organizational behavior. There is only
individual behavior. Everything else flows out
of that. (Stephen Covey, A Personal Note,
Principled-Centered Leadership)
PRIORITZATION
"Leadership is a combination of strategy and
character. If you must be without one, be without
the strategy." (Gen. H. Norman Schwarzkopf)
Looking at Organizations and Individual Character.
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Experiencing Leadership From the Inside Out
Leaders do not invent or manufacture motivation.
They unlock what is there, awaken what is
dormant, tap hidden reserves.
PRIORITZATION
It is one of the tasks of leaders to ensure the
continuous renewal of the systems over which they
preside.
Leaderships Potential to Impact People Is
Enormous! Beginning Inside-Out
The release of human possibilities is one of the
most basic of social objectives and leadership
goals. (John Gardner)
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Experiencing Leadership From the Inside Out
ENDURING LEADERSHIP Matters of the heart and
spirit can ONLY be influenced for positive and
continuous change by, a) forces outside itself
and b) within community.
PRIORITZATION
Warren Bennis, a business guru and prolific
writer on leadership, writes "Coaching will
become the model of leaders in the future.
Coaches train, mentor, warn, encourage, empower
and provide hope. I am certain that leadership
can be learned and that terrific coaches
facilitate learning."
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Experiencing Leadership From the Inside Out
ENDURING LEADERSHIP Matters of the heart and
spirit can ONLY be influenced for positive and
continuous change by, a) forces outside itself
and b) within community.
PRIORITZATION
Isolation Its Lonely at the Top Leadership
today (all people for that matter) suffers more
than ever from a plague of the times isolation
and loneliness.
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Experiencing Leadership From the Inside Out
Gallup Research Workplace Audit The Most
Important People Issues for Growing the
Business At work I have the opportunity to do
what I do best every day. (RE Vision / Core
Values / Alignment) The vision and values of
the company makes me feel my job contributes.
(RE Vision / Core Values / Strategic Roadmap /
Alignment) I have a best friend at work.
(RE Core Values / Personal Responsibility)
At work, my opinions seem to count. (RE Core
Values) My work associates are committed to
doing quality work. (RE Vision / Core Values /
Personal Responsibility / Alignment / Job
Performance Review Process) In the last year
I have been given opportunities to learn and
grow. (RE Core Values / Alignment / Personal
Responsibility) I have the resources I need
to do my work right. (RE Core Values /
Strategic Roadmap) In the past seven days, I
have received recognition or praise for good
work. (RE Core Values / Alignment / Personal
Responsibility) The person I report to seems
to care about me as a person. (RE Core Values
/ Alignment / Personal Responsibility) In the
past six months, someone has talked to me about
my progress. (RE Core Values / Alignment /
Personal Responsibility) There is someone at
work who encourages my development. (RE Core
Values / Alignment / Personal Responsibility)
PRIORITZATION
Leaderships Potential to Impact People Is
Enormous! Beginning Inside-Out
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Experiencing Leadership From the Inside Out
Looking at some important details of the model
Key Question Why do I exist as a human being
or a whole bunch of human beings? Defining the
basic vision and purpose of any organization is
very difficult, painful and risky. But it alone
enables an organization to set objectives, to
develop strategies, to concentrate its resources,
and to go to work everyday. It alone enables an
organization to be managed for performance.
(Peter Drucker, The Essential Drucker, Harper
Business Publishing)
PRIORITZATION
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Experiencing Leadership From the Inside Out
Key Questions Who am I? How do I conduct
myself to achieve (my) purpose?
The small individual act is the basic cell of
all performance . . . The secret behind
outstanding companies, departments, or
contributors is simply that they work harder at
adding value to their individual acts.
(Frederick G. Harmon, Playing For Keeps How the
World's Most Aggressive and Admired Companies Use
Core Values to Manage, Energize, and Organize
Their People, and Promote, Advance, and Achieve
Their Corporate Missions, John Wiley Sons)
PRIORITZATION
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Experiencing Leadership From the Inside Out

• People Power and Values -- Why do we need to
  discuss, instill and reinforce values?
• Values are the foundation for everyones
  behavior.
• In periods of significant organizational,
  cultural, process and technological change that
  effects all employees from very diverse cultures,
  no company can take for granted that everyone
  understands the companys values.
• Everyone must understand and align with the
  Mission, Values and Business Roadmap and
  Performance Expectations in order to achieve
  success.

PRIORITZATION
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Experiencing Leadership From the Inside Out

• Values Define the How
• How we will behave
• How we will make decisions
• How we will connect to the Vision and execute
  business strategy

• Winning Organizations Have Strong Values
• These values define acceptable and desirable
  behaviors
• They support the organizations central goals

• Winning Leaders Live the Values
• Their personal conduct embodies the values
• Their actions reinforce the values in others

• Values Are a Key Competitive Tool
• They are the fabric of the corporate culture
• They provide the instinctive foundation for
  smart decisions and actions
• They allow organizations to respond quickly and
  appropriately

PRIORITZATION
Instilling and integrating core values is at the
heart of leadership!
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Experiencing Leadership From the Inside Out
Key Question How I achieve my vision or
purpose?
Critical Success Factors What is valued by OUR
customers and OUR markets?
Core Competencies/Strategy What are the required
competencies? What is the overall business
strategy?
PRIORITZATION
Key Business Process/Organization What are the
key business processes for success in the market?
What organizational structure best delivers
these processes?
Measures What are the critical measurements to
drive progress continuous improvement and
ever-increasing shareholder return?
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Experiencing Leadership From the Inside Out
Key Question Has the Vision, Values and
Business Roadmap been clearly communicated to all
my key stakeholders?
In order to be most effective, alignment, or
leadership communication about all aspects of
EXECUTING THE VISION, should occur approximately
15 to 18 times per month! This internal
marketing and communications responsibility and
frequency on leaderships behalf will shock most
leaders. How about you?
PRIORITZATION
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Experiencing Leadership From the Inside Out
Why is an organizations VISION, CORE VALUES,
STRATEGIC ROADMAP, etc. so infrequently used in
their communications vehicles?
PRIORITZATION
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Experiencing Leadership From the Inside Out
Key Question Am I unleashing the involvement
and potential of the people in my organization?
(Family? Work? Volunteer? Church?)
Personal Responsibility is about deeply
appreciating and enhancing performance of your
most valuable asset people. Its about boldly
yet compassionately connecting Core Values to the
Performance Review process.
And its a key responsibility of leadership that
most often falls through the cracks!
PRIORITZATION
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Experiencing Leadership From the Inside Out
Gallup Research Workplace Audit The Most
Important People Issues for Growing the
Business At work I have the opportunity to do
what I do best every day. (RE Vision / Core
Values / Alignment) The vision and values of
the company makes me feel my job contributes.
(RE Vision / Core Values / Strategic Roadmap /
Alignment) I have a best friend at work.
(RE Core Values / Personal Responsibility)
At work, my opinions seem to count. (RE Core
Values) My work associates are committed to
doing quality work. (RE Vision / Core Values /
Personal Responsibility / Alignment / Job
Performance Review Process) In the last year
I have been given opportunities to learn and
grow. (RE Core Values / Alignment / Personal
Responsibility) I have the resources I need
to do my work right. (RE Core Values /
Strategic Roadmap) In the past seven days, I
have received recognition or praise for good
work. (RE Core Values / Alignment / Personal
Responsibility) The person I report to seems
to care about me as a person. (RE Core Values
/ Alignment / Personal Responsibility) In the
past six months, someone has talked to me about
my progress. (RE Core Values / Alignment /
Personal Responsibility) There is someone at
work who encourages my development. (RE Core
Values / Alignment / Personal Responsibility)

• EMPLOYEE PERFORMANCE REVIEW
• CLIENT-FOCUS
• Unwavering focus on client needs.
• Proactively offers solutions
• Understands client needs and business
  environment
• Seeks to create an outstanding experience for
  our clients
• Solicits and applies client feedback
• Understands and represents other parts of the
  Maritz business to clients
• Keeps commitments and providing enthusiastic
  service

OUR (MARITZ) ORGANIZATION EMBRACES THESE
ORGANIZATIONAL CORE VALUES CLIENT-FOCUS Unwaveri
ng focus on client needs. TEAMWORK Pulling
together to achieve common goals. PERSEVERANCE D
oing whatever it takes to get the job done.
PRIORITZATION
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Experiencing Leadership From the Inside Out
Key Question How am I measuring results to
assure continuous improvement in my life based
upon reality? (Open, honest, regular inputs?)

• Professionally
• Customer-Focused Results
• Financial and Market Results
• Human Resource Results
• Supplier and Partner Results
• Organizational Effectiveness Results

Personally Who are the key stakeholders in your
life who will provide continuous feedback on a
variety of measures based on the sort of person
and leader YOU want to be?
PRIORITZATION
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Experiencing Leadership From the Inside Out
All important and sustained efforts to change
behavior begin with one simple, yet complex,
acknowledgment. What is it?
An expressed need. All you need, is need.
CLOSURE
Watch out for the top five issues that will
prevent you from doing anything from here
Getting started

• Delay
• Denial
• Disillusionment
• Defeat
• Distraction

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Experiencing Leadership From the Inside Out
CLOSURE
Getting started
Twentieth Century Fox, Paramount Pictures
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Experiencing Leadership From the Inside Out
Robert's Father All men betray. All lose
heart. Robert the Bruce I don't want to
lose heart! I want to believe as he does.
CLOSURE
Getting started
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Experiencing Leadership From the Inside Out
CLOSURE
Some tools to help get you there.
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Experiencing Leadership From the Inside Out
1) Mind the GAP To the degree that you will
embrace the fact that the heart of leadership is
matter of the heart, you will be exponentially
successful and joyous at doing everything else
PERSONALLY and PROFESSIONALLY.
CLOSURE
Two final words
2) Thank you!! Questions? And please fill out
the feedback card before you leave.
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Experiencing Leadership From the Inside Out
DISCOVERY
PRIORITZATION
CLOSURE