OUTSOURCING OF AIR FORCE LIBRARIES

1
OUTSOURCING OF AIR FORCE LIBRARIES

• Barbara Wrinkle, Director
• Air Force Libraries

2
Air Force Overview

• Identified libraries as commercial activities
• Identified libraries as mission essential
• Vital for mission and education support
• Listed libraries among first candidates for
  contracting out
• Contract out staff functions
• Maintain Air Force control

3
Current Options

• A-76
• Full study
• Direct conversion
• Nonappropriated Fund Instrumentality Memorandum
  of Agreement (NAFI MOA)

4
Current Status

• 39 contract operations
• 32 general libraries
• 39 of general libraries
• 7 technical libraries
• 47 of technical libraries
• 6 NAFI MOAs (as of 30 Sep 02)
• 7 of general libraries
• Adding others in FY03
• 4 remained in-house as MEO

5
Strategic SourcingNAFI MOA

• Achieve mandated savings
• Flexibility
• Provides better control of resources
• Provider of service remains an
• Air Force resource

6
Outsourcing Impact

• Employee and organizational attitude
• Loss of corporate knowledge
• Turbulent transition
• Three types of library management
• APF, Contractor, NAFI MOA
• Learning to accept each other
• Non threatening atmosphere
• Maintaining cohesive program
• Leadership Partnership Success

7
Customer Feedback

• Customer satisfaction may decrease during
  transition
• Within one year back up to Air Force average
• Type of management is transparent to most
  customers

8
Problem Areas

• Authority versus Responsibility
• Transitions
• Contract evaluators
• Increased security requirements

9
Lessons Learned

• Strategic planning
• Identify core competencies
• Staffing
• Professionals
• Standards and measurements
• Training

10
QUESTIONS?

• Barbara D. Wrinkle
• HQ AFSVA/SVPAL
• 10100 Reunion Place, Ste 502
• San Antonio TX 78216-4138
• Voice [phone]
• Fax [phone]
• Barbara.Wrinkle_at_agency.afsv.af.mil