INTERVIEWING

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• INTERVIEWING

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THE OPPORTUNITY

• Always Be Ready to Interview
• Could Be Casual or Formal
• Could Be in a Store or On a Street Corner
• Could Be at Work or a Social Affair
• Could Be at a Professional or Fun Event
• First Impressions Really Count
• Your Next Boss/Subordinate May Be Beside You
• - At An Unexpected Time Or Place

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TYPES OF INTERVIEWS

• Categories
• Employment
• Appraisal
• Counseling
• Disciplinary
• Persuasive
• Types
• Layered Questions Interview
• Series of questions designed to gather
  information about the Three Employer Concerns

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TYPES OF INTERVIEWS

• Performance/Role Play Interview
• Candidate role-plays job functions to assess
  specific skills
• Stress Interview
• Intended to put candidate under stress and assess
  reactions
• Informal Interview
• Intended to get the candidate to reveal more
  information than they might otherwise

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TYPES OF INTERVIEWS

• Reverse Role Interview
• The candidate becomes the interviewer
• Assessment Instruments Interview
• Various types of techniques are used to determine
  if candidate is a good fit
• Combination Interview
• A combination of two or more interviews

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MODES OF INTERVIEWING

• Telephone Screenings
• On-Campus Interview
• On-Site Interview
• Off-Site Interview
• Third Party
• Facility Visit

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Planning The Interview

• Purpose
• Information Gathering
• Structure
• Possible Questions
• Plan physical setting
• Anticipate problem

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CONDUCTING THE INTERVIEW

• Opening
• Body
• Interviewers role
• Respondents role
• Closing

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THREE EMPLOYER CONCERNS

• Skill Concerns
• Can you do the job?
• Personal Characteristics Concerns
• Will you do the job?
• Will you get along well with others?
• Are you manageable?
• Money Concerns
• Can the company afford you?

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Before the Interview

• Research
• Rehearse
• Relax

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Research

• The workplace-the physical setting
• The company
• The nature of the business
• The company culture and philosophy
• The management style
• The name(s) of the interviewer(s)
• The location and how to get there

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Rehearse

• The questions the interviewer might ask
• The features and benefits you bring
• The stories or evidence that prove you can
  address the employers needs
• The physical aspects of the interview-your
  handshake, your body language, your attire

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During the Interview

• Be on time or a few minutes early
• Call if you will be detained
• Dress appropriately- conservatively for the first
  meeting
• Be professional and courteous with everyone you
  meet in the office, especially the receptionist
• Make a good first impression
• Show the interviewer that you are the perfect fit

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During the Interview

• Professional and firm handshake
• SMILE
• Maintain eye contact
• Positive attitude and confidence
• Enthusiasm and a good posture
• Focus on skills / accomplishments / success
  stories
• Active listening is the key - make sure you
  understand the reason for the question

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During the Interview

• Ask for clarifications and / or paraphrase the
  question to make sure you know what the
  interviewer means
• Refrain from criticizing others (including your
  past employer / workplace
• Thank the interviewer and arrange a follow-up

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After the Interview

• Review
• Assess how you did
• What questions you answered well
• Which responses need improvement
• Fill in interview checklist
• Relax
• Do something pleasurable

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POST INTERVIEW ACTIONS

• Follow-up Communications
• Oral and written
• Position Acceptance/Rejection
• Oral and written
• Human Resources Organization
• Do not circumnavigate them unless you have prior
  approval from them

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ETHICS OF INTERVIEWING

• Guidelines for the Interviewer
• Dont make unrealistic promises
• Dont reveal confidential information
• Dont ask illegal question
• Dont be overbearing
• Dont be overfriendly
• Guidelines for the respondent
• Dont be dishonest
• Dont waste interviewers time

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GROUP COMMUNICATION EFFECTIVE
MEETING
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Characteristics of Groups

• Groups Range in size from 3 to 15 people.
• Members know each other by name or role.
• There is a considerable amount of interaction.
• Members are interdependent.
• Common goals, interests, benefits of membership
  are shared within the group.

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ROLES - Group Communication

• Effective groups establish cohesiveness and
  norms.
• Roles (Every member plays at least one role).
• Task Roles
• Information agent offers facts and asks for
  input
• Elaborator offers further clarification
• Personal Roles
• Harmonizer smoothes over tension in the group
• Gatekeeper controls communication channels
• Problem Roles
• Blocker negative and stubbornly resistant
  behavior
• Avoider displays noninvolvement in the group

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FACTORS AFFECTING GROUP COMMUNICATION

• SIZE
• Longevity
• Leadership
• Self-concept
• Status

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PROCESS

• Orientation Stage
• Conflict stage
• Emergence stage
• Reinforcement stage

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Styles of Decision Making

• Authoritarian
• Two situations call for this style
• Crisis situations
• Lack of group knowledge
• There are major disadvantages to this method.

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Styles of Decision Making

• Laissez-Faire Decision Making
• Valuable time and resources can be lost.
• This group operates without guidance from a
  designated leader.

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Styles of Decision making

• Participative
• The leader makes decisions with the group.
• Benefits are noted from research
• Members are more committed to outcomes.
• Quality of decisions is improved.
• Limitations revolve around time issues and
  perceptions of the leaders expertise.

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EFFECTIVE MEETINGS
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ANSWERE THE FOLLOWING QUESTIONS

• Why
• Which
• Who
• Where
• When

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THINGS TO REMEMBER

• Notice
• Agenda
• Minutes
• Opening
• Execution
• Conclusion
• Follow-up

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Types of Meetings

Informational (or instructional) meeting

formal

informal

Problem
-
solving
and decision
-
making meetings

Change Facilitating Meetings
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Plan a Meeting
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Plan a Meeting
Plan the meeting prior to its assembly using
the N.E.A.T.E.R. acronym.
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FOLLOW - UP
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Making, Organizing and Presenting the Speech
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Getting Started

• What is being requested of me?
• Logistics of the event
• Where
• Travel Plans
• Schedule Travel Times
• When
• Plan on arriving at least 30 minutes early for
  set up
• Are there other speakers? You may need to
  coordinate.
• Equipment Available
• LCD, Microphone, Extra Handouts, etc.

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Remember

• Purpose
• What is the goal of this speech?
• Inform
• Change Minds
• Academic
• Etc.

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PURPOSE

• Informative
• Persuasive
• Entertaining

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ANALYZING THE AUDIENCE

• Age
• Sex
• Occupation
• Intelligence
• Background
• Culture

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Research the Topic and Audience

• Grasp the Objective
• When requested to speak, be sure to make sure
  that your understanding of the topic is THEIR
  understanding of the topic.
• Research the topic thoroughly. This helps
  prepare for questions.
• Interview the inviter if necessary

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Research the Topic and Audience

• Know the audience
• Formal (First Impressions Count!)
• Informal
• Students
• Audit Committee
• Understand the Type of Speech
• Persuasive, Informative, Demonstrative,
  Commemorative(remember), Other

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Methods of Speaking

• Using Manuscript
• Memory
• Impromptu
• Extemporaneous

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Organizing Structures

• The Introduction
• The Body
• Chronological pattern
• Spatial Pattern
• Causal order
• Topical pattern
• The conclusion

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Draft the Presentation

• Outline the Major Points
• Introduction (Tell them what you are going to
  say)
• Body (Tell them)
• Conclusion (Tell them what you told them)
• Build in the Detail within each major point
• Make the presentation appropriate for the
  audience
• Once completed, set it down for 48 hours, then
  revisit.
• Have someone else review it if appropriate.

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Present

• Dress Appropriately
• Use the restroom immediately before presenting
• Make sure you are healthy. Postpone if you are
  ill (if possible).
• Make sure your language is appropriate
• Start with a story or an appropriate joke. This
  draws in the audience.

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Present (Continued)

• Expect to be a bit nervous
• Be sure to meet with the meetings chairman so
  they know you are there.
• Check to make sure equipment works and is
  available
• Have paper copies as a backup

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Present (Continued)

• If you make a mistake, laugh at yourself, make
  the correction, then move forward.
• Avoid jargon.
• Avoid overuse of acronyms.
• Interject interesting information to keep your
  audience
• Money
• Anecdotal Stories
• Take off your watch, but place it where you can
  see it. Watch your time.

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Present (Continued)

• Address your audience, not your shoes or the
  slides.
• Speak clearly and slowly and with appropriate
  volume
• Note If a Microphone is provided, use it.
  Sometimes presentations are recorded or off-site
  people will not be able to hear unless you speak
  through the microphone.
• End conclusively!

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Persuasive Speech

• Problem solution order
• Motivated Sequence
• Deductive and inductive structures

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How To make Speech effective

• Supporting Idea
• Illustration
• Statistics
• Expert Testimony
• Analogies
• Anecdotes (real life characters), Fables
  (animals), Parables(fictitious stories)

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How To make Speech effective

• Visual Aids
• Using Right Medium
• Handouts
• Boards
• Flip charts
• OHP
• Slides
• Computers
• Videotapes, audiotapes, films etc
• Models Physical objects

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Improve your skills

• After the presentation, think about how well you
  did.
• Look for areas of improvement.
• Keep a library of presentations that you can
  use for the future along with notes of what went
  well / not well.