Barb Miller

1
Saving You Time, Money Talent

• Barb Miller
• Vice PresidentGovernment, Technical and
  Integration Services

2

What Is
Capabilities
Cisco Advanced Integration Services
Sample Customer Configurations and Testimonials
3

What Is
Capabilities
Cisco Advanced Integration Services
Sample Customer Configurations and Testimonials
4
What Is

• Tech Datas in-house department that provides
  competitively priced assembly, configuration, and
  customization of IT products to Reseller/End User
  specifications

5
West Coast IntegrationCenter Grand Opening

• Fontana, CA Config center opened September 1,
  2009
• Tech Data is the only broadline distributor with
  East and West coast config capability

6
U.S. Logistics Centers Located Near Customers
Swedesboro, NJ
South Bend, IN
Fontana, CA
Fort Worth, TX
Suwanee, GA
Miami, FL
7
Assembly And Config. Services

• Coast-To-Coast Integration Services Save Time
  and Money
• Tech Data is now the only U.S. distributor
  offering VARs access to state-of-the-art
  configuration facilities on both coasts
• Tech Datas 25,000 sq. ft. east and west coast
  integration centers are co-located within their
  respective 456,000 sq. ft. New Jersey and
  California logistic centers
• ISO 90012000 certified (Swedesboro, NJ only)

Keep your valuable technical resources doing
billable work in the field rather than in the
back office assembling components or loading
software
8

What Is
Capabilities
Cisco Advanced Integration Services
Sample Customer Configurations and Testimonials
9
Our Fulfillment Sets The Bar

• 99.5 error-free production yields
• 100 on-the-bench inspections
• 100 customer resolution
• 99.998 commit date accuracy
• 99.99 customer satisfaction
• 48-hour turnaround
• Internal and external ISO audits
• Custom Engineering Team for FABs

10
With A Top Notch Integration Staff

• Offering Comprehensive Solutions
• Standard configuration of commercial products
• System Storage Configuration
• Network Gear Integration
• Custom services for the largest volume projects
  or the smallest
• Custom Engineering Services Business Support
• Comprehensive strategic services

• Integration Staff
• Seasoned staff of technicians with the ability to
  flex as production needs change
• Majority of technicians have over 5 years tenure
  with Tech Data
• Technicians hold a wide array of industry
  standard certifications from CompTIA, Microsoft
  and Cisco including A, MCSA, MCSE, CCNA and CCNP

11
More Than 1,900 Industry-Recognized Certifications

• Telephony
• Nortel BCM
• 3Com NBX
• Cisco IP Telephony
• Security
• CISSP
• Symantec Certified Technology Architect
• Checkpoint CCSA
• Watchguard/SonicWall
• General
• CompTIA A, Network, INET, Linux, Security,
  HTI

• Storage Systems
• HP Master SAN Architects
• Brocade Fabric Professional
• EMC
• IBM Server Consolidation
• MDS9000
• Software
• MS Windows NT, 2000, 2003 MCSEs
• IBM Tivoli Certified Consultant
• IBM Certified Lotus Professional
• Cisco
• CCNA, CCDA
• CCNP, CCDP

12
Providing Wide-ranging Integration Capabilities

• Server, desktop, notebook and network hardware
  integration
• Hardware/software installation
• Customized end-user setup
• POST and special testing
• Software propagation
• Asset tagging and labeling
• Rack configuration and shipping
• Custom imaging
• Special packaging
• Private Label Delivery (PLD)

13
Network Gear Integration

• Any product carried by Tech Data
• Hardware module integration
• Software installation and upgrades
• Custom configuration File Loads
• Port configuration, Network Protocols, VLAN and
  VPN setup
• Customization for End Users

14
Custom Engineering Group

• Custom Engineering Services
• Image and Software
• Change Management
• Image/Script Creation and Maintenance
• First Article Build
• Customer Instruction Sets
• CSP
• Customer WAN Connectivity
• Process Engineering and Change
• Electronic Ordering
• Reporting
• Rollout Management

• Create process documentation (work instructions)
• Perform First Article Build (FAB) test process
• Software/Image creation, maintenance and
  management
• Local infrastructure and technical support
• Technical liaisons between shop floor, sales and
  customers

15
Purchasing Is Integral

• Purchasing is an integral element to our success
• Integration Services will accept
  customer-supplied (CSP) products to configure
• Our product movement team works to ensure product
  allocation on regular configuration orders
• In special cases (rollouts, large orders) Tech
  Data Sales Reps will work with Purchasing to
  have purchase orders placed

16
Private Label Delivery 1-800-237-8931 x 83142

• Display your companys logo on shipping labels
  and packing lists, along with custom text
• Every order looks just like you shipped it
  yourself
• Warehouse address appears on packing list and
  shipping label to facilitate returns

17
Integration Warranty

• Integration Services will resolve all issues
  relating to configuration orders, provided that
  Tech Data is notified within 30 days of invoice
  to the Reseller
• Defective configured items will be replaced upon
  verification through Tech Datas Tech Support
  department
• Tech Data will resolve all issues relating to
  Tech Data workmanship and compliance to
  customers specifications that were supplied in
  the pre-configuration process

18

Capabilities
What Is
Sample Customer Configurations and Testimonials
Cisco Advanced Integration Services
19
Cisco Advanced Integration Services

• Tech Data is the exclusive distributor utilizing
  Ciscos IE2100
• Tech Data can configure up to 216 Switches or
  Routers at a time

• Option 2
• Integrating Cisco Call Manager into the IBM
  MCS/HP Server Platform
• Load OSwith all current patches
• Load Call Manager SW
• Scan MAC address and serial numbers for each
  phone (up to 25 phones)
• Load in phone templates
• Your Cost only 250

• Option 1
• Switches Routers (includes CCME)
• Hardware/WIC installation
• Load/Update IOS
• Down Load Specific Customer Provide Files
• Asset Tag
• Reporting
• Private Label Delivery (PLD)

20
Cisco Advanced Integration Services

• Included
• IOS/Bootstrap Loading
• Memory and Peripheral Installation
• IP Configuration
• Re-Packaging
• Private Labeling
• Detailed Invoicing
• Serial Number Reporting
• Web-Based Freight Tracking
• Standard EDI Reporting
• Dedicated CAIS Hotline
• Free Pre-Sales Technical Support

• Optional Services
• SSH Key Generation and Loading
• 3rd Party or Generic Packaging
• 3rd Party Documentation or Cabling
• Custom Asset Tagging and Reporting
• MAC Address Reporting
• System Configuration Reporting
• Custom EDI OR XML Reporting

Minimum quantities apply.
21
CAIS Benefits

• Increases your profit
• Lowers your costs
• Extends your geographical reach
• Grants you immediate access to Cisco hardware
• Drop ship fully integratedCPE to your customers
• Frees up your technical staff
• Helps you capture new business

22

Capabilities
What Is
Sample Customer Configurations and Testimonials
Cisco Advanced Integration Services
23
Sample Customer Configurations/Rollouts

• 6,500 unit server rollout over 3 months for
  nationwide retail pharmacy after purchase of
  competing chain
• Hardware inserts
• Software installation
• Backplane swap
• Asset tagging/reporting
• Installation coordination with reseller to meet
  store opening deadlines with 48 hour or less
  notice

24
Sample Customer Configurations/Rollouts

• 10,000 unit router/switch rollout over 2 years
  for nation-wide telco service provider for 10,000
  unique Federal Govt installation sites
• Specified revision IOS load
• Asset tag/Mac address labeling
• Reporting
• Coordination with service provider for wiring
  closet installs
• Second phase deal won for 10,000 additional
  units

25
Sample Customer Configurations/Rollouts

• Secure server configuration and installation for
  major financial institution expansion with 20
  different FABs shipping to newly acquired
  banks/approx 300 units per month
• Private VPN and host server provided for
  imaging
• Hardware inserts/BIOS settings
• Firmware upgrades/downgrades
• Imaging/OS installation

26
Sample Customer Configurations/Rollouts

• Complete rack solutions palletized and shipped to
  large healthcare providers via special carrier
• End user provided rack diagrams of which
  component went into each slot
• Reseller provided specific cabling in specific
  lengths color coded to meet end user specs
• Multiple components and storage accessories
  added to solution

27
Sample Customer Configurations/Rollouts

• IPT Call Manager Servers and phones configured
  for nationwide auto dealerships on behalf of
  reseller
• Reseller has employee on site to work through
  FABs with Tech Data Custom Engineering team
• Hardware inserts/asset tagging/reporting
• Firmware upgrade/downgrade
• BIOS settings
• Imaging/OS
• Servers interconnected for additional
  configuration and testing

28
Customer Testimonials

• Headlines
• Cisco Partner Leverages Tech Datas Integration
  Services and Saves Money, Time and Resources
• Reseller Sees Higher Margins after Using Tech
  Datas Integration Services
• End-to-End Project Management Makes Complex
  Server Builds Plug n Play for Healthcare
  Solutions Provider
• Education Reseller Wins Business With Tech Datas
  Imaging Workshop
• Solutions Provider Meets Strict SLAs Saves Time,
  Money and Talent in Process

Customer testimonials, contact information,
pricing and much more can be found at
www.techdata.com/integration
29
Integration Center
30
Integration Center
31
CONSISTENT
EFFICIENT
ACCURATE
COMPETITIVE
32
For more information contact your sales team or
dial 1-800-237-8931 ext 66123 Or visit
www.techdata.com/integration
33
QA
34
Additional Tech Data Services
35
The Solutions Center

• Close Deals And Win New Business
• 6,000 square foot IT solutions lab
• More than 5M in IT products
• More than 120 manufacturers and software
  publishers
• Solution demos
• Proof-of-concept
• Technology seminars
• Testing
• Training

The Solution Center hosts approximately 300
visitors each month!
36
TDEducation 1-800-237-8931 x 75002

• Training roadmaps provided by subject matter
  experts get the right training!
• Well help you find your way through the
  certification and authorization mazes and save
  you time!
• Access to multiple training vendors from a single
  source training where when you need it!
• Strategic relationships with 40 training
  organizations
• Over 150 locations to support you
• Pre-negotiated discounted rates get your
  training at the right price!
• No minimum requirements or contracts
• Use your TD credit terms for training purchases
• Most training providers require customers to
  prepay for classes
• Extend your annual budget with pre-paid training
  accounts

37
TDOnCall

• TDOnCall partners you with nationally known
  service providers who are dedicated to helping
  you accomplish more without impacting your
  operating budget. Take advantage of quality call
  center services to provide your customers with
  the technical assistance they needas fast as
  they need it.

38
TDOnCall 1 800 237 8931 x 64257

• Provide your customers the option of 24-hour or
  business-hours-only experienced help desk support
  for leading hardware and software solutions
• Ideal for SMBs with little or no technical staff!

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

39
TDOnCall

• Comprehensive repair, refur-bishing and exchange
  services
• TDOnCall Parts Wizard allows you to quickly
  identify and pur-chase new refurbished parts
  for the most popular printer brands, as well as
  hard-to-find replacement parts for specialty and
  out-of-production products
• 100 guaranteed, covered by a 90-day warranty and
  backed by free, 24/7 technical support

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

40
TDOnCall

• Whether youre handling a simple job or
  undertaking a major IT project, TDOnCall has the
  expertise and project management capabilities
  necessary to install and deploy solutions on a
  national scale
• Free up your technicians and systems engineers to
  focus on more profitable work for your business
  while TDOnCall handles the more routine
  installation and repair services

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

41
TDOnCall

• Regulations on proper disposalvaryProtect
  yourself and yourcustomers from
  potentialliability with asset disposalservices
  from TDOnCall
• Attach high-margin assetdisposal services to new
  product sales or leverage programs for large
  technology refreshes to discard end-of-life
  hardware in a secure andenvironmentally
  friendly manner

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

42
TDOnCall

• Engage top IT talent when you need to support
  large or complex deployments
• Gives you access to more than 150,000 qualified
  consultants with the skills you need
• You dont have to turn down business if a
  customer needs services outside your local
  geography or support for a specialized technology

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

43
TDOnCall

• Offer post-warranty assurances and enhance your
  revenue with point-of-sale extended-service
  contracts and post-warranty maintenance
  agreements available through TDOnCall

• Help Desk
• Replacement Parts
• Installation and Repair
• Asset Disposal
• Staff Augmentation
• Extended Warranty and Maintenance Agreements

44
Contact Information

• TDOnCall Hotline x64257
• tdoncall_at_techdata.com
• http//www.tdoncall.com
• Education Hotline x75002
• tdeducation_at_techdata.com
• http//www.tdeducation.com

45
QA
46
The Difference In Distribution