WHAT IS ORGANIZATIONAL BEHAVIOR

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WHAT IS ORGANIZATIONAL BEHAVIOR

• Prepared By Dr. Herman Ruslim

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What Managers Do

• Managers get things done through other people
• Organization, which is continuously coordinated
  social unit, composed of two or more people, that
  functions on a relatively continuous basis to
  achieve a common goal or set of goals. Eg.
  Schools, hospitals, Churches, military units,
  retail stores, police departments

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Visi Misi dan Tujuan
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Management Function

• Planning function encompasses defining an
  organizations goal and developing a
  comprehensive set of plans to integrate and
  coordinate activities
• Organizing It includes determining what tasks
  are to be done who is to do them, how the tasks
  are to be grouped, who reports to whom, and where
  decisions are to be made
• Leading when managers motivate employee, direct
  the activities of others, select the most
  effective communication channels, or resolve
  conflict among members, they are engaging in
  leading
• Controlling To ensure that things are going as
  they should, management must monitor the
  organizations performances

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Management Roles
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Lanjutan
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Management Roles
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Management Skills
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Lanjutan
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Lanjutan
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Enter Organizational Behaviour

• Organizational Behaviour A field of study that
  investigates the impact that individuals, groups,
  and structure have on behavior within
  organization, for the purpose of applying such
  knowledge toward improving an organizations
  effectiveness

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Organizational Behavior Discipline
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Lanjutan

• Pschology The science that seeks to measure,
  explain, and sometimes change the behavior of
  humans and other animals
• Sociology The study of people in relation to
  their social environment or culture
• Social Psychology An area within psychology that
  blends concepts from psychology and socialogy and
  that focuses on the influence of people on one
  another
• Intuition A gut feeling not necessary supported
  by research
• Systematic Study Looking at relationships,
  attempting to attribute causes and effects and
  drawing conclusions based on sciencetific evidence

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Challenges and Opportunities for OB

• Responding to Globalization
• Increased Foreign Assignments
• Working with People from Different Cultures
• Coping with Anticapitalism Backlash
• Overseeing Movement of Jobs to Countries with Low
  Cost Labor
• Managing People During the War on Teror

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Managing Workforce Diversity

• Workforce Diversity The concept that
  organizations are becoming more heterogeneous in
  terms of gender, age, race, ethnicity, sexual
  orientation, and inclusion of other diverse
  groups.

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Major Workforce Diversity Categories

• Gender
• Race
• National Origin
• Age
• Diability
• Domestic Partners
• Non-Christian

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Improving Quality and Productivity

• Improving Qualtiy
• TQC
• Kaizen Plan Do Check Action
• Increasing Productivity
• Reduce cost
• Simplication of design, manufacturing, layout,
  processes, and procedure.
• To achieve the ends the managers understand that
  the success of any efforts at improving quality
  and productivity must include their employees.
  These employees will participate in planning
  these changes. OB offers important insight into
  helping managers work through these changes.

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Responding to The Coming Labor Shortage

• Economic ups and downs are difficult to predict.
  The world economy in the late 1990s, for
  instance, was generally quite robust and labor
  markets were tight. Most employees found it
  difficult to find skilled workers to fill
  vacancies. Then, beginning in 2001, most
  developed countries entered an economic downturn.
  Layoff were widespread and supply of skilled
  workers became much more plentiful. In contrast,
  demographic trends are much more predictable and
  we are facing one direct implications for OB
  Barring some unforeseeable economic or political
  calamity, there will be a labor shortage for at
  least another 10 to 15 years.

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Improving Customer Service

• AMEX recently turned Joan Weinbels worst
  nightmare into a non-event. It was 1000 PM Joan
  was home in New Jersey, packing for a week long
  trip, when she suddendly realized she had left
  her Amex Gold card at a restaurant in New York
  City earlier in the evening. The restaurant was
  30 miles away. Then she called Amex, then Amex
  very helpful telling her not to worry, and the
  problem is solved, Amex give her a new credit
  card and protect the old card. This is how
  improving customer services.