Update on Batho Pele:

1

• Update on Batho Pele
• Ian Assam - DPSA

Slide 1
2
Overview of Presentation

• Review why new programme for Batho Pele was
  devised?
• Review key elements programme of new strategy?
• Report-back on Africa Public Service Day
  celebrations 22-23 June 2001
• Examine plans for Public Service Week 25-28 Sept
  2001

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Present Challenges

• In spite of HoDs Exec Auths support
• Service delivery improvement challenges
• (integration service accessibility info on govt
  services bus hours, etc. staff morale
  innovation training institutional support)
• Communication Challenges
• (General knowledge of BP Reporting on SDIs Comm
  campaigns need to be more internally focussed
  first
• highlight best practice, personal focus on
  everyday PS, unpack implementation
• Build democratic state, modern PS, unity in
  change for action, right to quality services,
  etc.)
• New Batho Pele Prog launched on 17 May 2001

4
Programme of Action

• Im Proud to be a Public Servant Campaign
• 22 23 June - Africa PS Day -Internal focus
• Im Proud to Serve Campaign
• 25 - 28 Sept - Public Service Week- External
  focus
• Open Week Imbizos Publicity Campaign
• Customer Interface
• Training Front-line Re-organisation Where and
  how to access services - Telkom other
  directories Mapping and re-eng SD chains
• Research Monitoring
• customer/ employee survey (with Stats SA PSC)
• Promoting Innovation
• Frameworks, Guides Centre for PSI

5
Programme of Action

• Centralised Info
• Call centre (internal/ external)
• Serv Excellence Programme
• Centralised Medium of Comm to Public Servants
• BPCMI
• Training Manual

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Report-back Africa Public Service Day 22 - 23
June 2001

• A. Imbizos 22 June 2001
• Provinces
• 2 provinces did not hold Imbizo (N Cape
  North-West)
• Most Imbizos were successful
• More planned for areas, components and regions
  during Public Service Week
• GCIS provincial reps provided support
• National Departments
• Imbizos held in 20 national depts
• Some did not occur due to org size, relatively
  short notice of plans, similar plans
  conflicting arrangements
• Depts committed to cascading Imbizos to all
  levels regions during Public Service Week

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Report-back Africa Public Service Day 22 - 23
June 2001 .. cont

• B. Media Interactions
• Extensive nat prov radio interviews print
  media 18 22 June 2001 (Minister senior man of
  DPSA)
• Activities posted on govt central DPSA website
  
• C. Handing-over and signing of Africa Public
  Service Charter at Parliament
• Charter officially handed over signed by Pres
  Mbeki
• D. Identification of Unsung Heroes
• Depts asked for extension to provide names to
  DPSA
• Larger institutions wish to provide more than two
  names
• Depts encouraged to submit names to media for
  interviews and articles

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Report-back Africa Public Service Day 22 - 23
June 2001 .. cont

• E. Public Service Fun Day 23 June 2001 Union
  Buildings
• Held for public servants their families at
  Union Buildings
• Participation of public servants not high (few
  hundred)
• Reasons for poor turnout transportation,
  conflicting commitments, late notification of the
  event, etc.
• Participating depts Pub Enterprises, Health,
  Corr Serv, GCIS, Soc Devel, Transport, Prov
  Local Govt, SAPS, Comm, DPSA, Eskom and Alexkor
  Ltd.
• GTZ and Metropolitan Life provided donations to
  fund the various activities.
• Many depts would like annual event

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Report-back Africa Public Service Day 22 - 23
June 2001 .. cont

• F. Public Service Commitments by Managers
• Depts submitted commitments by managers
• They range from paying more attention to
  subordinates needs and feelings, communicating
  better, providing more support and recognition,
  etc
• Many depts have asked for extension to submit
  commitments
• These will be delivered on monitored during PS
  Week
• G. E Discussion Forum
• DPSA e-discussion forum launched on 22 June 2001
• either access Q A information or chat

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Public Service Week 25 -28 Sept 2001

• TARGET AUDIENCE
• direct and indirect customers of the Public
  Service (external audience).
• public servants (internal audience)
• ACTION PLAN
• Theme 'I'm proud to serve you'
• 1. OPEN WEEK FOR DEPARTMENTS
• Public encouraged to visit depts institutions
• Private sector, unions community orgs may get
  involved but not for sales or advertising
  purposes
• Suggestion boxes made available for public
• Depts institutions organise tours during times
  that suit them

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Public Service Week 25 -28 Sept 2001

• 2. IMBIZOS
• Interpersonal engagements between MECs, HoDs,
  heads of institutions and the public they
  service, particularly frontline customers and
  staff
• Government interacts with public on ground level
  - through the media etc.
• 3. PUBLICITY CAMPAIGN
• a. MECs HoDs communicate 'Batho Pele" through
  local media to reinforce principles
• b. Increase Batho Pele profile
• c. Alternate media will also be engaged
• d. Distribute publicity material