CAPPA

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CAPPA Statewide Conference
Presentation by Bill Habermehl Orange County
Superintendent of Schools
January 17, 2008
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What BUSINESS are you in ?
Youre in the PEOPLE business
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Under Promise and Over Deliver
People expect you to keep your word. Exceed It !
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Keep em learning

• Continuous training,
• Cross-training from within,
• Make training fun!

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It is all about
A - t - t - i - t - u - d - e
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What is Attitude?
Team player Energetic Fits culture Nice
person
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Customers dont care how much you KNOW Until
they know how much you CARE
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People don't distinguish between you and
the organization you work for
You are the organization!
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How we convey our messages
7 words
55 body language
38 voice/ personality
The heart of the message is
Communication
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Paperwork
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Enthusiasm is contagious
SMILE TEAM WORK BE POSITIVE
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Walk The Talk From The Top Down
M
Be a E Organization
W
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You Should Strive to Compare to
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(No Transcript)
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What Do Great Organizations Do That Make a
Difference?
They hire the best people
Continuous training for employees
Celebrate success!
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If you care...
IT SHOWS!
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What is the Message Today?

• Care about your work
• Strive for Excellence
• Make a Difference Everyday
• SMILE It sends a Message!

greatest
Enjoy Your Career