Managing Human Resources

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Managing Human Resources Labor Relations

• For my friends in BSAD 101
• By Thomas Hilton

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Whenever you are asked if you can do a job, tell
'em, Certainly, I can! Then get busy and find
out how to do it. Theodore Roosevelt
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Key Topics

• Human resource management
• Staffing, developing, and evaluating human
  resources
• Compensation packages
• Legal issues in human resources
• Changes in the contemporary workplace
• Unionization and collective bargaining

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Human Resource Management

• Attracting, developing, and maintaining an
  effective workforceA critical, bottom-line
  function!

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The Human Resource Planning Process
Forecast demand for labor
Conduct analysis
Forecast internal supply of labor
Forecast external supply of labor
Develop plan to match demand with supply
Figure 81
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ManagingOver- or Under-Staffing

• Over-staffing?
• Under-Staffing?

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Recruiting Attracting Qualified Candidates to
Apply for a Job

• Internal Recruiting
• Considering current employees for new positions

• External Recruiting
• Attracting outside candidates to apply for jobs

What are the strengths and weaknesses of each
approach?
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Selecting Human Resources

• Application Forms
• Tests
• Interviews

Validity The predictive value of a selection
technique
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Developing the Workforce

• Training
• On-the-job training
• Off-the-job training
• Vestibule training

• Performance Appraisal
• Evaluating job performance

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Performance Rating Scale
Figure 82

• UWEC Career Services Internship Evaluation Form

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Compensation and Benefits

• Wages
• Money paid for time worked
• Salary
• Money paid for accomplishing a specific job

Incentives
Incentive Programs Money linked specifically to
high performance
Bonuses
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Benefits Compensation Other Than Wages and
Salaries

• Optional Benefits
• Retirement plans
• Health, life, and disability insurance
• Vacations and holidays
• Counseling services
• Mandatory Benefits
• Social security
• Workers compensation

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Woman Managers Earn Significantly Less Than Men
.86
.73
.82
.76
.83
.62
.88
.83
.69
.65
.76
.68
.90
.88
Source Appendix I Congressional Briefing
Slides Women in Management, Sept. 26, 2001, p.
19.
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Equal Opportunity Unfair Discrimination Is
Illegal

• Equal Opportunity Laws
• Protect workers from discrimination based on
  prejudice
• Protected Class
• People with common characteristics as indicated
  by law
• EEOC
• Federal agency that enforces discrimination-relate
  d laws
• Affirmative Action
• Plan to hire and develop members of protected
  classes

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Contemporary Legal Issues in Human Resource
Management

• Employee safety and health
• AIDs in the workplace
• Sexual harassment
• Quid pro quo
• Hostile work environment
• Employment-at-will

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Managing Workforce Diversity Changing
Composition of the U.S. Workforce
Projection
Figure 83a
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Changing Composition of the U.S. Workforce
Projection
Figure 83b
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Birth Rates, Baby-Boom and After
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Managing Knowledge Workers

• Knowledge workers add value because of what they
  know.
• Computer Scientists
• Physical Scientists
• Engineers

Hiring and retaining knowledge workers is a
critical HR challenge
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Contingent Workers A Rapidly Growing Trend

• Management challenges

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Managing Organized Labor

• Labor Union
• People working together to achieve shared
  job-related goals

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Trends in Union Membership
Overall Union Membership Has Declined
Significantly
Data for 1981 and 1982 were not available.
Figure 83
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Trends in Organized Labor

• Union-Management Relations

Bargaining Perspectives
Future Outlook
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The Bargaining Zone
Collective Bargaining Negotiating a Labor
Contract
Figure 85
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Contract Issues

• Compensation
• Benefits
• Job Security
• Other Union Issues
• Management Rights

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When Bargaining Fails

• Union Tactics
• Strike
• Picketing
• Boycott
• Work slowdown

• Management Tactics
• Lockouts
• Strikebreakers

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Resolving Disputes
Mediation
Voluntary Arbitration
Compulsory Arbitration
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Chapter Review

• Define human resource management
• Discuss staffing, developing human resources, and
  evaluating performance
• Describe the role of compensation in attracting
  and keeping skilled workers
• Identify the key legal issues surrounding human
  resource management

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Chapter Review (contd)

• Discuss important changes in the contemporary
  workplace
• Explain why workers unionize and discuss the
  collective bargaining process