Organizational Behavior

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Organizational Behavior
??! huan ying Welcome! Week 2 Laura Kangas,
Instructor
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Organizational Behavior

• Week 2 Agenda
• Welcome, Check In Practice, Reflections from
  Class One
• Review Grading, Small Group Assignment 1, Final
  Project, Summary, and EI
• Three Tier Model
• Role of the Individual in the Organization
• MBTI - Short Version
• Stereotyping, Halo Effect, and Assumption Model

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Organizational Behavior

• Check In Practice
• Research shows that when employees feel like
  people care about them - they do better work.
• One way to show you care, is very simple and
  inexpensive
• in any language How are you?
• Please wait and listen to response - both verbal
  and non-verbal

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Organizational Behavior

• Activity
• Step One (10 minutes)
• Form a group with 5-6 people that you dont know
  well in the class.
• Take turns as the leader welcoming the group and
  leading the check in with each person in the
  group.
• Listen to their responses - verbal and
  non-verbal. Practice giving feedback - verbal
  and non-verbal.

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Organizational Behavior

• Step Two (5 minutes)
• Give each other feedback!
• Tell the practice leaders
• This is what I thought you did well
• (example your voice was kind, your smile was
  friendly, you seemed to care about my answer by
  asking a brief question
• A suggestion that I have to improve is

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Organizational Behavior

• Tom Peters,
• famous international business
• consultant,
• Simple phrase he uses to coach managers
• Feedback is the Breakfast of Champions!

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Organizational Behavior

• Reflections on Last class
• 1. One thing that you liked
• 2. One thing that you wish was different and how
  you would improve it
• Can tell me now or later
• in person or in a note is fine

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Organizational Behavior

• Grading
• Effort Inside and Outside Class
• on all assignments
• Every moment has a potential impact on your
  career - and I want you to treat this class as a
  potential on your career.
• Respect for each other - all of us.
• Leadership helping others to learn and grow, as
  well as your self and setting a good example

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Organizational Behavior

• Important Because
• Internationally,
• We Our Countries
• You The Peoples Republic of China, Thailand,
  Austria or the USA
• Role Model for our Employees
• Future opportunities -China and elsewhereat any
  time

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Organizational Behavior

• Most higher level jobs are filled by
• a personal referral
• especially in international assignments,
• or unknown high level assignments
• in international organizations

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Organizational Behavior

• ?
• What will people remember about me?
• What do I want them to remember about me?

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Organizational Behavior

• Every behavior contributes to that picture.

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Organizational Behavior

• First Small Group Project
• (in syllabus)
• Observe a business /industry
• Discuss organizational environment,
• customer service,employee appreciation,
  leadership and other special characteristics
• (Observation Primary Source)
• Present to class in Week 4 -Team Member sheet
  with names and key findings submitted to
  Instructor. All involved (each speaking) in the
  presentation.

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Organizational Behavior

• Final Project will include the key factors and
  concepts of Organizational Behavior that we have
  discussed in class.
• Additional details will be given as the class
  progresses. It will be a PPT format with every
  team member involved in presenting a piece.
• Time will be approximately 40 minutes.

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Organizational Behavior

• The Three Tier Model of Organizational Behavior
• Tier One Personal/Internal what goes on inside
  a person - private and unknown - sometimes even
  top ourselves
• Tier Two Inter-Group how groups work together
  and treat each other
• Tier Three Organizational Policies and
  Procedures written and unwritten rules

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Organizational Behavior

• POWERFUL HINT FOR CHANGE TO BE EFFECTIVE AND
  SUCCESSFUL, YOU MUST LOOK AT ALL THREE LEVELS

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ORGANIZATIONAL BEHAVIOR

• Known to Self /// Unknown to Self
• Open Blind
• Area Area
• Known to
• Others___________ _______________
• Hidden
• Area Unknown
• Area
• Unknown
• To Others Johari Window p. 80

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Organizational Behavior

• Johari Window
• - Well known OB Tool
• -Developed by Joseph Luft and Harry Ingram
  (Johari)
• - Model for mutual understanding that encourages
  feedback and disclosure

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Organizational Behavior

• Strategy to increase our open area and reduce
  the blind, hidden, and unknown areas
• -Create more meaningful interactions
• -Often used as a staring point/tool for team and
  management development
• McShane /Von Glinow , p. 80

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Organizational Behavior

• Significant Quotes,
• Page 32 in text
• I was worried no one would take a chance on me,
  would believe in me,
• secret ingredient supporting the
  individuals self-concept

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Organizational Behavior

• The largest luxury hotel in North America
• Hiring people with right values and personality
  for the jog
• Nurturing the self-concept
• Developing staff to work effectively in a
  multicultural world
• Mc Shane/Von Glinow p. 32

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Organizational Behavior

• MARS Model of Individual Behavior and Results
• Motivation
• Ability
• Role Perceptions
• Situational Factors
• McShane/Von Glinow p. 34

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Organizational Behavior

• Challenge
• If any factors are low,
• employee will not perform
• as well.
• Class Text., P. 34

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Organizational Behavior

• Motivation
• Mc Shane/Von Glinow, p. 34
• The forces within a person that affect his or
  her direction, intensity, and persistence of
  voluntary behavior.

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Organizational Behavior

• Ability
• The natural abilities and learned capabilities
  required to successfully complete a task.
• McShane/Von Glinow, p. 35-36

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Organizational Behavior

• Role Perceptions
• The extent to which people understand the job
  duties (roles) assigned to or expected of them.
• McShane/VonGlinow ,p. 36

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Organizational Behavior

• Situational Factors
• how much the situation supports or interferes
  with their task goals.
• McShane/Von Glinow, p. 37

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Organizational Behavior

• Our pattern of thoughts, behaviors and actions
• On-going discussion of nature versus nurture
• Fairly predictable

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Organizational Behavior

• MBTI Myers-Briggs Type Indicator
• Created by a mother-daughter team
• Isabel Myers and Katherine Briggs
• Based on Swiss Psychologist Carl Jungs research
  about personalities

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Organizational Behavior

• MBTI Myers-Briggs Type Indicator
• Researched for over 40 years
• Translated into over 20 languages
• Considered the most credible with on-going
  research
• Search the Web MBTI

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Organizational Behavior

• We will use a short version from
• a book called Please Understand Me by
  Keirsey Bates.
• Very good indicator of your 4 temperament types..

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Organizational Behavior Temperament Type Sort
(Abridged??

• 1. At a party, do you
• ?a. interact with many, including strangers____
• ?b. interact with a few, known to you _____?
• ?2. In company, do you
• ?a. initiate conversation______
• ?b. wait to be approached_______
• ?3. Are you more inclined to be
• ?a. easy to approach________
• ?b. somewhat reserved _____??

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Organizational Behavior

• ??4. Is it worse to have
• ?a. your head in the clouds____
• ?b. be in a rut _____?
• ?5. Are you more attracted to
• a. sensible people______
• ?b. imaginative people _____?
• ?6. Are you more interested in
• ?a. production and distribution
• ?b. design and research _____???????

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Organizational Behavior

• 7. Which rules you more
• ?a. your head_____
• ?b. your heart _____?
• ?8. Which person is more to be complimented, one
  of
• ? a. clear reason______
• ?b. strong feeling _____
• ?9. Which do you wish more for yourself
• ?a. clarity of reason_____
• ?b. strength of compassion _____???

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Organizational Behavior

• 10. Is it preferable mostly to
• ?a. make sure things are arranged____
• ?b. just let things happen _____?
• ?11. Do you prefer the
• ?a. planned event________
• ?b. unplanned event _____??
• 12. Do you feel better about
• ?a. having purchased
• ?b. having the option to buy _____?
• ??From Please Understand Me by Keirsey
  Bates??????????

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Organizational Behavior

• Directions for Scoring Keirsey Bates
  Questionnaire??For every three sets of questions
  (example 1-3, 4-6, 7-9, 10 -12),?If you checked
  more A s than B s for each set of three
  questions, check the top letter on the right hand
  side.?
• If you checked ?more B s than A s, check the
  bottom letter on the right hand side.
• ??You will have four letters checked on the right
  hand side of the paper this is your four-letter
  code (example ISTJ).?Write this code at the
  bottom of your paper.???

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Organizational Behavior

• E I
• S N
• T F
• J P

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Organizational BehaviorMBTI Thinking Process

• Extroverts
• Talk to think
• Crisiswant to talk
• Enjoy group meetings and shouting out ideas
• Last to leave a party

• Introverts
• Think to Talk
• Crisis I just need to be alone.
• Prefer small to one-on-one meetings.
• First to leave a party, if they go at all

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Organizational BehaviorMBTI Getting Information

• Sensing
• Like data
• Touch it, See it, and feel it
• Like lists, order, and rules
• Without a summary, it wasnt a meeting

• Intuitive
• Live in the world of ideas and possibilities
• Develop concepts in their head
• Writing it down early ruins their process
• Do not need lists - probably will lose them

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Organizational BehaviorMBTI Decision
Influencers

• Thinkers
• Analytical, unemotional
• Like Dr. Spock Just the facts Maam
• Emotion/feelings is one piece of data, along with
  many others

• Feelers/Feeling Type
• Strongly care about feelings
• Influenced by values and emotions
• Analytical analysis is one piece of data

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Organizational BehaviorMBTI Need For Closure

• Judging
• Will push group to make a decision
• Uncomfortable without a clear decision and
  direction
• Motto Just do something and we
• can clean it up later

• Perceiving
• Most comfortable with lots of options still
  available
• Always comes up with one more idea to consider
• Motto Lets make sure we have covered every
  idea and possibility.

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Organizational Behavior

• There are no better or worse codes - just
  different.
• We can all share the styles - MBTI tells us our
  natural preference.
• Can cause conflict on work teams!

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Organizational Behavior

• Should not be used for job selection.
• People are born with these preferences - cannot
  change if they wanted to - just need to be aware
  of impact and choice.
• Can be a good thing if we learn to value
  differences.

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Organizational Behavior

• Stereotyping
• Judging people on one characteristic and
  generalizing that to a group
• Attributing certain characteristics to all
  members of a certain group
• McShane/Von Glinow , p. 72

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Organizational Behavior

• Hawthorne Study
• almost no matter what you do, if you pay
  attention to employees, productivity will go up.

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Organizational Behavior

• Summary of Todays Major Topics
• Assumption Model
• We are all human - and we all
• filter information through our own way of
  thinking and our own life experiences.

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Organizational Behavior

• Challenge is to understand ourselves
• and each other better
• to create a
• better workplace.

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Organizational Behavior

• Homework- Problem Solving Style Observation
  Exercise, Due in Week 3
• Write about how your MBTI style impacts you in
  your life ( work or home)
• Give an example of how each four letter code (E
  or I, S or N, T or F, J or P) helps you work with
  a group or person, or how it causes conflict or
  problems.
• Paper should be 2-4 short paragraphs.
• Hand into Professor in Week 3.