Employee AssistanceAffiliates

1
Employee Assistance/Affiliates The Workplace

• What an affiliate needs to know when working with
  referrals from Employee Assistance Services

2
To Our Affiliates

• Employee Assistance Services (EAS) of Oakland
  Family Services wants to thank you for your
  partnering with us in order to provide quality
  services to our employee clients.
• Please take a few minutes and go through the
  PowerPoint presentation and acquaint yourself
  with what we need from you exactly along with
  familiarizing you with the EAP field.
• Thank you

3
What is an EAP?

• "Employee Assistance Program" or "EAP" is a
  worksite-based program designed to assist
• (1) work organizations in addressing productivity
  issues, and
• (2) "employee clients" in identifying and
  resolving personal concerns, including, but not
  limited to, health, marital, family, financial,
  alcohol, drug, legal, emotional, stress, or other
  personal issues that may affect job performance.

4
The Role of The EAP

• Consultation with, training of, and assistance to
  work organization leadership (managers,
  supervisors, and union stewards) seeking to
  manage the troubled employee, enhance the work
  environment, and improve employee job
  performance and outreach/education of
  employees/dependents about availability of EA
  services (EAP Core Technology)

5
The Role of the EAP continued

• Confidential and timely problem
  identification/assessment services for employee
  clients with personal concerns that may affect
  job performance
• 2. Use of constructive confrontation,
  motivation, and short-term intervention with
  employee clients to address problems that affect
  job performance

6
The Role of the EAP continued

• Referral of employee clients for diagnosis,
  treatment, and assistance, plus case monitoring
  and follow-up services organizations, and
  insurers
• Assistance to work organizations to support
  employee health benefits covering
  medical/behavioral problems, including but not
  limited to alcoholism, drug abuse, and
  mental/emotional disorders and
• Identification of the effects of EA services on
  the work organization and individual job
  performance.

7
ESSENTIAL COMPONENTS

• The EAP and their affiliates must utilize
  problem identification and/or assessments to
  identify, document and evaluate the clients
  strengths, weaknesses, problems and needs and to
  develop an appropriate action plan. Basic
  elements of an assessment include
• Client statement of presenting problems
• Level of risk to self and others
• Any precipitating events
• Impact on job performance
• Substance Abuse, to name a few

8
Comparison of EAP versus mental health benefits
9
Model of Counseling

•             1.  develop relationship      
       2.  define problem            3.  determine
  goals            4.  decide plan of action   
          5.  do follow up

10
Organizational Applications of the Model of
Counseling

• Skills in Counseling include listening,
  questioning, problem solving and decision-making
  . These soft skills enhance an employees or a
  supervisors communication and relationship
  capabilities.
• These skills can be utilized in change
  management, downsizing, managing diversity,
  pre-retirement, conflict resolution,
  crisis/trauma, etc.

11
Brief Solution-Focused Therapy

• Solution-focused therapy tries to help the
  patient notice when symptoms are diminished or
  absent and uses this knowledge as a foundation
  for recovery. If a client insists that the
  symptoms are constant and unrelieved, the
  therapist works with him or her to find
  exceptions and make the exceptions more frequent,
  predictable, and controllable. In other words,
  therapy builds on working solutions already
  available to the patient. As a corollary, the
  therapeutic dialogue is often deliberately
  diverted from a discussion of the problems
  themselves.

12
EAS Uses Affiliates who are Proficient in Brief
Assessment and Therapy
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Work Performance Assessment

• Often work problems increase and productivity
  suffers as the result of personal problems.
• Organizations rely on and value EAPs to conduct a
  thorough assessment, including any work
  performance issues and make a recommendation or
  treatment plan to correct the problems.