The Craft of Interviewing

1
The Craft of Interviewing

• Eliciting Responsive Answers

2
Getting a Complete Answer

• Wait out a noncommunicative interviewee.
• Point out that you are not getting an answer, and
  repeat the question.
• Take your responsibilities seriously when looking
  for an answer.

3
Eliciting Responsive Answers

• Avoiding Dead-End Questions
• Getting a Complete Answer
• Developing a Style
• Understanding Why Questions Backfire
• Focusing the Issue
• Keeping Statements Fair
• Drawing Out Reluctant Guests

4
Avoiding Dead-End Questions

• Avoid questions that can result in yes or no
  answers.
• Avoid obvious questions, and avoid obscure
  questions.

5
Developing a Style

• Find the best approach and polish it.
• Experiment and cultivate methods that work.

6
Understanding Why Questions Backfire

• Dont be hesitant about asking unpleasant
  questions.
• Avoid being a cheerleader for a guest.

7
Focusing the Issue

• Focus the issue with transitions.
• Focus the issue through a paraphrase.

8
Keeping Statements Fair

• Balance the issue.
• Keep the discussion logical.

9
Drawing Out Reluctant Guests

• Personalizing questions
• Using list of disaster questions